Breakfast was not great for western taste, the orange juice was awful. As the hotel was full, we had breakfast in a meeting room, which was really not nice at all. There was also a mold smell in our room. We didn't try the main restaurant, less nice than the beach club one. They should increase the standard of the main restaurant. It looks a bit like a canteen. They should also clean more regularly around the pool and put more umbrellas. We can't swim in the beach there, it said jelly fish and the water is dark green. Overall experience was good.

The hotel pools are amazing, very nice for a relaxing weekend. Rooms are ok, beds comfy, there is a nice band playing at the beach club in the evening but only on Saturday night, they should play every night! Staff is very nice and spa service ok.

Stayed in March 2025

Check in took a long time despite requesting for early check-in. However, the staff did do their best. Wish they had kept me more informed though regarding availability of the room.

Great facilities and wonderful rooms. Polite and efficient staff.

Stayed in April 2025

I slept on the additional added bed in a room originally meant for two. The bed itself wasn’t the most comfortable and was a little ‘springy’.

The breakfast option was very wide and has a lot of variety. The hotel itself was beautiful and was at beachfront. The rooms were comfortable and the staff was friendly. They also offered package tours (e.g Mangrove) if you need activities to do. I also loved the Beach Club with live music!! The musicians sang beautifully.

Stayed in March 2025

The dinner and breakfast buffet was really not the best - lukewarm food and of poor quality. Also they don’t really replenish the food unless you ask. Also, didn’t really understand why they would have their workers clean the pool / mend the plants by the pool during peak hours. The workers ended up swimming as well so most of guests had to resort to a small corner of the pool to not be in their way.

Service was really good - staff recommended us a dinner location that was really unique

Stayed in March 2025

Pools are lovely, breakfast was very busy and a bit of a free for all, with queuing for certain items. Swing positioning in kids club is questionable and kids can escape quite easily.

Stayed in March 2025

My husband & myself booked the Ocean View Room for 2 nights. They have a free pick up & drop off to the ferry. It was a 5 star hotel experience, from the time that we reached till our last day in the hotel. We were greeted with a super friendly staff (I’m sorry I didn’t catch her name, but she was so friendly) she offered us a complimentary cake & drink while we waited to be checked in. The hotel was beautifully designed, rooms were extremely clean, great clean swimming pool, great restaurants & bar. Location is perfect, near to the beach & tourist areas. We used the hotel’s E Bike to explore around the resort, the rental of the bikes are super affordable. Definitely returning back to this hotel with our family. I would like to mention, I’m impressed by their customer service. It is beyond excellent! Each and every staff that we met, was extremely polite, friendly & attentive. They listen to all your requests and ensure your requests are attended to & on time. I might not have all their names but would like to thank each and every one of them. Thank you Manager Ditto & Jersica, Chef Joe, Rita, Rifai, Leni, Icha, Febri,Dona, Fatah, Hicho, Putra, Siska, Puspa, Nico, Delisa. All the staff have done beyond excellence & they deserve good appreciation. Thank you team, for making this stay a memorable one!

Stayed in March 2025

Very enjoyable stay. Quality accommodation. Special mention to staff Jullice,Christian,Achi and Sisca (apologies for spelling)who were particularly helpful.

Stayed in March 2025

Nil

Stayed in March 2025

The hotel itself is beautiful - just like the photos, staff are so kind and accomodating. Every staff member we came into contact with was lovely and so welcoming. Resort is really clean. It was our first time in Bintan and they went above and beyond to ensure our stay was great and we felt comfortable. The traditional restaurant downstairs is really good! The buffet was probably the best hotel buffet we have had, especially in S.E.A. I would recommend eating down there as opposed to the western style dining. The Malay Kofta was my favourite dish out of everything I had in Indonesia. Really appreciate you guys making our stay so great! If we are ever in Bintan again we will be back :)

Stayed in March 2025

There was nothing to dislike.

The smiles and warmness of the staff and the extra effort they take to make your stay memorable and precious. They took the extra effort to celebrate our 10th wedding anniversary in a very special way.

Stayed in March 2025

Facilities a little limited.

Overall the customer service was friendly and they pay attention when you are giving feedback.

Stayed in March 2025

There are some things which needs to improve, the design of the tap for the shower definitely needs to improve, the tap is very tight and difficult to open and close. The toiletries are too little. The toilets at the lobby and around restaurant have only 2 cubicles and 1 of them hv default, therefore only 1 can be use

All the staff are very friendly and polite. Service is excellent 👍💯

Stayed in March 2025

Cannot sit outside to eat

Very friendly staff...eager to hlep and make the stay enjoyable

Stayed in March 2025

Hotel staff were amazing and lovely! It was a great experience there. Highly recommended

Stayed in March 2025

the staff was extraordinary friendly and helpful. the place is awesome and the breakfast buffet is a sensation. highly recommended!

Stayed in March 2025

No

Perfect location Super friendly staffs

Stayed in March 2025

No shopping mall.

Stayed in March 2025

The stay is great and hygienic!

Stayed in January 2025

Great property with outstanding staff. We spent 3 nights at this hotel, which was the perfect amount after hiking round Singapore for 3 days. If you are looking for total relaxation, then this is definitely the place for you but if you’re looking for a lively little town, you won’t find it here.

Stayed in February 2025

The beach had a red flag most days - perhaps we were off season. No beach loungers.

The room, staff, pool and free shuttle transfer from the Bintan ferry terminal. The hotel grounds were good and the beds were very comfortable. The food was good too but wished for a bit more variety. Seems like there are more options during the weekend but we were there Tues-Fri. The gym looked good as did the kid's club but we did not use either.

Stayed in February 2025

Room’s shower 🚿 pressure is kinda Low, food wise got rooms for improvement. Other than this everything is great 👍

We really enjoyed our 3D2N short trip to celebrate our anniversary at four point Bintan! It’s affordable, clean, cosy and just next to the beach! Thanks to the upgrade to ocean view room and the staff did a great job in decorating the room and welcome cake too. Every staff was so friendly, receive greetings wherever we passing by. Definitely will come back again 😊🏖

Stayed in February 2025

NIL

Peaceful

Stayed in February 2025

Ordering food for lunch and dinner can take sometime to serve. We had to rush for our shuttle to get our ferry, and had to wait over 15 mins for two servings of club sandwich for takeout. Food, massage and taxi services through the hotel had an Everything had a 21% govt and service tax. Would be cheaper to engage your own taxi services, and eat at Plaza Lagoi restaurant just a short walk away. Could have more shade and umbrellas around pool area. Other tourist moved ours away to cover themselves while we stepped away from our belongings on the chairs. Western food at their bar, particularly the pizza could be improved. Tasted like frozen pizza base I can bake at home.

The variety of the breakfast was great. From western to local Indonesian options, Chinese cuisine, with egg station and freshly brewed coffee. Restaurant had baby chair and children dining ware. Staff were most of attentive and friendly. Quick housekeeping for our room with decor. They have a kids club and activities they asked their staff to conduct even if there was only 1-2 participants. Nice of them. Staff were proactive and helpful. They actively clean the beach of washed up waste. Plenty of crabs and shells at the beach for little kids to explore. Nice massage at their in-house spa. Shallow pool for kids. Tasty food at their Rempah Kitchen restaurant.

Stayed in February 2025

The Indonesian food was good but the Western was not good, limited menu and not good value

The breakfast was excellent and the staff , nothing was too much trouble, lovely people.

Stayed in February 2025