Reviews of Four Points by Sheraton Jakarta Thamrin 4 stars
Jalan M.H. Thamrin Kav 9, 10350 Jakarta, Indonesia
#194 of 540 hotels in Jakarta
Guests' ChoiceReview score
Based on 244 hotel reviews
7.9Score breakdown
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Cleanliness
8.1
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Comfort
8.1
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Location
9.1
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Facilities
7.7
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Staff
9.2
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Value for money
7.9
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Free WiFi
8.5
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Reviewed: 23 February 2025
Isham
Singapore4 reviews1 helpful vote10“Overall, my stay was amazing, and I would highly recommend Four Points by Sheraton Jakarta to anyone”- • Business trip
- • Group
- • King Room
- • Stayed 3 nights
- • Submitted via mobile
The entrance to the hotel as hotel having renovation
The location and amenities ( mrt station / shopping areas)
Stayed in February 2025
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Reviewed: 16 February 2025
Elkhouly
Egypt1 review4.0Disappointing- • Business trip
- • Solo traveller
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Breakfast options Room Noises
Location and staff
Stayed in February 2025
-
Reviewed: 27 November 2024
I
Indonesia15 reviews10Exceptional- • Leisure trip
- • Family with young children
- • King Room with City View
- • Stayed 2 nights
- • Submitted via mobile
Good location
Stayed in November 2024
-
Reviewed: 26 October 2024
Md
Brunei Darussalam3 reviews5.0Passable- • Business trip
- • Couple
- • Deluxe Twin Room
- • Stayed 3 nights
- • Submitted via mobile
nil, all are fine
more clean and the client want it
Stayed in September 2024
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Reviewed: 18 October 2024
Riana
Indonesia18 reviews3 helpful votes10“Avoid 8th fl”- • Business trip
- • Solo traveller
- • King Room
- • Stayed 3 nights
- • Submitted via mobile
I booked twin room and I got a room on 8th floor. The room faces the street so I could heard all the noise from the street, I couldn’t sleep all night so of course I couldn’t work on the next day. It was a shame that I paid that night not cheap. Of course they moved me to other room when I complained but still I was not happy with the money I had spend for that night and I lost a day to cannot work because of no sleep. It was a business trip.
Location is good, all staff are friendly and helpful.
Stayed in August 2024
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Reviewed: 16 September 2024
Siti
Malaysia21 reviews1 helpful vote10“Hotel staff are friendly & helpful. Got a call to check of everything’s ok.. and housekeeping team leaving a sweet n”- • Leisure trip
- • Solo traveller
- • Twin Room with City View
- • Stayed 3 nights
- • Submitted via mobile
Can be quite noisy from the traffic, but it doesn’t bother me.
Location! Just opposite Sarinah Mall, walking distance to Plaza Indonesia, and Grand Indonesia.
Stayed in September 2024
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Reviewed: 12 September 2024
Nik
Malaysia5 reviews6.0Pleasant- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 5 nights
- • Submitted via mobile
Had dinner at the restaurant. Food was not good.
Excellent location. Good breakfast
Stayed in September 2024
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Reviewed: 7 September 2024
Jin
Malaysia1 review10Exceptional- • Business trip
- • Solo traveller
- • King Room
- • Stayed 3 nights
- • Submitted via mobile
Services from the hotel attendant. Thank you to NAILA whom providing good services in the restaurant/bar.
Stayed in September 2024
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Reviewed: 7 August 2024
Mariame
France30 reviews3 helpful votes10“Perfect”- • Leisure trip
- • Solo traveller
- • Suite
- • Stayed 1 night
- • Submitted via mobile
Nothing
The location, the staff, the breakfast Hana’s very warm and professional check in process
Stayed in August 2024
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Reviewed: 31 July 2024
Dominique
Belgium12 reviews10“10/10”- • Business trip
- • Solo traveller
- • King Room
- • Stayed 3 nights
I recently had the pleasure of spending three nights at Four Points by Sheraton Jakarta, and I am thrilled to share that my experience was nothing short of exceptional. From the moment I stepped into the hotel, I was impressed by the warm and personalized service that set the stage for a memorable stay. Upon arrival, I was pleasantly surprised to be greeted by name—a small but meaningful touch that made me feel immediately welcome and valued. This level of personalized attention is a hallmark of excellent service, and it was clear that the staff at Four Points by Sheraton Jakarta truly understands the importance of making guests feel at home. The breakfast offerings were fantastic. Each morning, I was greeted with a diverse and delicious selection of food that catered to a variety of tastes and dietary preferences. Whether I was in the mood for a hearty meal or something lighter, the buffet had it all. The quality and freshness of the food were exceptional, and the breakfast team worked tirelessly to ensure everything was perfect. The room itself was a haven of cleanliness and comfort. It was evident that great care had been taken to maintain high standards of hygiene and upkeep. The attention to detail in the room’s design and amenities contributed to a restful and enjoyable stay. I particularly appreciated the thoughtful touches that added to the overall comfort and convenience. I would like to extend my heartfelt thanks to several individuals who made my stay truly remarkable. Chelsea, Hana, Fahri, Pak Dedi, and Pak Franklin each played a significant role in ensuring that my experience was flawless. Their professionalism, friendliness, and dedication to guest satisfaction were evident throughout my stay. Whether it was through their attentive service, helpful recommendations, or simply their warm smiles, they each contributed to an outstanding level of hospitality. - Angga Permana -
Stayed in July 2024
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Reviewed: 19 July 2024
Khalifatulloh
Indonesia1 review1 helpful vote1.0“Overpriced laundry, kind but incompetent front staff.”- • Leisure trip
- • Solo traveller
- • King Room
- • Stayed 1 night
despite having paid for the breakfast upon checking in, they keep asking me to pay again. I ordered gado-gado but the rice cake was rancid. Laundry is so overpriced.
the staff were nice but incompetent.
Stayed in July 2024
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Reviewed: 9 June 2024
Muhammad
Malaysia2 reviews10Exceptional- • Business trip
- • Couple
- • King Room with City View
- • Stayed 2 nights
The room was big and clean. Breakfast buffet was ok with minimal of verity. Central location and easy access.
Stayed in June 2024
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Reviewed: 9 June 2024
Rasvanvalai
Thailand1 review5.0Passable- • Business trip
- • Solo traveller
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Bed sheet and towels are not clean and smell strange. Chair was stained.
Location is good.
Stayed in June 2024
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Reviewed: 25 May 2024
Soumaya
France17 reviews10Exceptional- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted via mobile
Very nice hotel with very friendly staff
Stayed in May 2024
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Reviewed: 7 May 2024
Khairul
Malaysia5 reviews2 helpful votes10Exceptional- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Highly recommended and easy access for walking distance to train station👍
Stayed in May 2024
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Reviewed: 7 April 2024
Hardina
New Zealand4 reviews10Exceptional- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted via mobile
Everything, especially the service. Good job Fahmi and team :)
Stayed in April 2024
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Reviewed: 4 March 2024
Riana
Indonesia18 reviews3 helpful votes10Exceptional- • Business trip
- • Solo traveller
- • Deluxe Twin Room
- • Stayed 4 nights
- • Submitted via mobile
Good location, very close to shopping center and MRT, nice activity at front of hotel on sunday morning. All staff are very friendly.
Stayed in March 2024
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Reviewed: 1 February 2024
Edwin
Malaysia1 review10“Very friendly, helpful staffs. Only set back was smell of cigarette smoke in the room corridor.”- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Crowded lobby area.
Good location, simple and clean.
Stayed in January 2024
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Reviewed: 14 December 2023
Li
Finland22 reviews6 helpful votes5.0Passable- • Business trip
- • People with friends
- • Deluxe Twin Room
- • Stayed 6 nights
- • Submitted via mobile
facility is old, room furniture is old, old is not the problem, problem is the room is not so clean. especially linen. I am sure the linen is changed but just not clean enough. bit surprise it's under name of four points Sheraton.
location is great. staff are very friendly, breakfast has good options but just the restaurant is bit small so in morning rush hours it's crowded
Stayed in December 2023
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Reviewed: 8 December 2023
Curtis
Indonesia5 reviews5.0Passable- • Business trip
- • Solo traveller
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted via mobile
Noise from traffic outside can be heard disrupting sleep .... staff can be more friendlier ....
Location
Stayed in December 2023
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Reviewed: 19 November 2023
Sarah
Australia1 review1.0“we left and went to another hotel- it was unpleasant and we felt unsafe.”- • Business trip
- • Group
- • King Room
- • Stayed 5 nights
it was dirty and had poor maintenance- broken lift, cracked mirror and basin etc. Sheets were stained, shower mouldy- it was very unpleasant. It was also very loud.
Stayed in November 2023
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Reviewed: 14 November 2023
Boon
Singapore2 reviews6.0“Will not possibly come to this hotel again.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
The room aircon was bad. Was not even cool. Told the reception and a technician came and repaired but the room was still not cool. Bad experience. Breakfast is not great too.
Location was good. Near to Grand Indonesia mall however the road is always jammed. Staff at reception counter is very attentive.
Stayed in November 2023
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Reviewed: 5 November 2023
Zefri
Malaysia34 reviews10“Will stay again if go to jakarta in future.”- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 3 nights
- • Submitted via mobile
No comment
Near city centre
Stayed in November 2023
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Reviewed: 15 October 2023
Lisa
Australia1 review6.0Pleasant- • Business trip
- • Solo traveller
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
Staff very helpful and friendly, the breakfast are excellent
Staff
Stayed in October 2023
