We had an amazing time at Hard Rock hotel. It was exceptionally clean, the staff were very friendly and the food was delicious. We felt extra special when found a little surprise cake for my partner’s birthday 😊 The only thing the management has to consider is making the kids club better. The Roxity is for kids up to 12 yo but there are not enough activities and kids are bored and don’t want to go again.

Stayed in April 2025

I did like the smoking in bar at night we left

Stayed in March 2025

1 of kid slides didn’t work all week

Breakfast was good but was very similar every day

Stayed in March 2025

Nice hotel, friendly staff and very professional

Stayed in March 2025

Amazing staff, very helpful. I got a beautiful family session with photos.

Stayed in March 2025

Air conditioner of the room nos. 6420 and 6422

Location

Stayed in March 2025

Water slide poor was cloudy

Family of 8 adults 4 children were very well looked after

Stayed in March 2025

Nil

We enjoyed the pool. The food was good. The location is central and very convenient to travel to other sites.

Stayed in February 2025

Perfect location close to everything and the facilities were amazing

Stayed in March 2025

The location is excellent, beach at the door your step and there are lots of things around - stalls, restaurant, convenient stores so there's always things to explore. The Hotel also has lots to do for the whole family - photo shoot, Kids rooms, music room, and swimming in the pool for days ( they have fun activities for the kids while the adults can enjoy a beverage or 2 in the pool). Hotel restaurant was great breakfast and dinner. Though we eat out most lunch time, but there also have the poolside cafe where you can also enjoy a meal. The pool will keep the kids entertained as they have play area, water slides and if you book a Cabana you can have a day at the hotel and just chill. Its walking distance to WaterBom too and a few major shopping malls so location is awesome.

Stayed in January 2025

Hotel was good staff was very kind but facilities are not enough as compared to money.

Stayed in March 2025

The location, was great for friends who were travelling with kids.

Stayed in March 2025

kind of a damp smell in out bathroom and not to be fussy but the pillows were flat. The cocktails were average

The pool was amazing and the staff was so nice and friendly. The rooms were clean and the breakfast was amazing.

Stayed in February 2025

Lots of communication issues with staff. This includes attempted charges for a cabana we did not rent. The hotel rooms have limited airflow and a/c was too humid so nothing dried in the room. This was not a problem when we switched hotels.

Pool is fantastic.

Stayed in January 2025

Not that clean

The pool, the bar, the room

Stayed in December 2024

Breakfast gave us many varieties to choose from and was very enjoyable. Staff were very helpful and efficient and very friendly and welcoming. Lovely to be greeted in the morning.

Stayed in February 2025

Breakfast could be better. Hotel should consider allowing guests to charge their expenses to the room and settle payment upon check-out as per other hotels instead of having to place a deposit or to standby our card for purchases.

Loved the service and the staff. Always with smiles on and made us feel so welcome. The pool was exceptional. It was huge and the photos in the site did not do justice. The slides were a winner for the kids and the cabanas was a wonderful add on to the pool. Room was comfortable.

Stayed in February 2025

I feel it was a bit run down. Under the bridge in the pool, electrical wires were exposed which made me a bit nervous. Love the music but at times it was simply too loud. Room smelled strongly of humidity. I understand that this is a general problem in Bali but perhaps working with some natural air fresheners would help this. The hard rock cafe sign is dammages and the building looks in serious need to renovations

Very friendly staff! So very kind! Great location if you don't mind being in the heart of tourist central

Stayed in February 2025

Best pools in Bali

Stayed in February 2025

Nothing

Nice

Stayed in December 2024

Cabanas get booked easily so didn’t get a chance to experience one the entire week. I didn’t like the fact that you have to pay extra charges for a child once they’re 11 or 12 years so they aren’t considered as children. But you have two big beds to share with your little family which is plenty of space so the price would have been more worth it for the 2 adults and kids but because my son turned 12 we had to pay extra at check in. It is more realistic for the 2 adults to have their kids included in the price as there are two beds therefore it doesn’t need to be per person it’s more suitable to charge per room.

Family friendly, beautiful resort. Breakfast was great. Location was great.

Stayed in January 2025

Teens club would have been with more activities as there wasn't anything for the teens when we were there.

Good thing was the large variety of food options to choose from during the breakfast buffet. The lunch and dinner meals were just as great too. The outdoor pools were large and allowed people from all ages to take part in a range of activities. Rooms were very spacious and clean and lastly the live music everyday night offering a great experience at Hard rock Bali. Highly recommended for families with kids.

Stayed in January 2025

Didn’t get told about any activities for kids for facilities for kids

Buffet breakfast was good lots of variety

Stayed in January 2025

The buffet dinner food at the hotel was convenient and kids eat free per paying adult, however the food wasn't the best for what you pay. There is a lot of sunbeds to choose from which is great however the ones on the sand in the middle had no shade, this would be a great idea to maybe put a shade sail up or some umbrellas for long term use of them. This is me really having to think about negatives though, as there really wasn't many!

Buffet breakfast each day was a hit with the kids. The service staff were so friendly, polite & welcoming. They made my daughter a towel animal and left in on her bed she loved it so much they left her a different animal each day. Small effort can go a long way with a child. The pool has so many sections to it, we sat in a different spot each day to make the most of the whole pool area. I booked a cabana for 2 different days, one had a ladder and sat above the water so the kids could jump off into the water, as well as getting smoothies delivered! The room was perfect for myself and 2 children and they slept in everyday because the room temperature was cool, the bed was comfortable & the curtains blocked out any light. It was my first time taking the kids on a holiday overseas and I think the hard rock was the perfect location for this.

Stayed in January 2025