Very minor things but no fridge to keep drinks cold and the tv wasn’t a smart tv so couldn’t use it!

The room was extremely spacious and clean. The toilet and shower were in 2 different stalls which was fantastic and they were both extremely clean. They had indoor slippers for you to use and plenty of clean and fresh towels. The bed was soft and comfortable and the staff were great at looking after you.

Stayed in February 2025

Check-in was smooth and available 24 hours, which was helpful since I checked out early in the morning. The room was nice, clean, and neat, with great views. The hotel offers plenty of activities and facilities, though I didn’t get the chance to use them. Definitely recommend!

Stayed in December 2024

Room is clean and the breakfast is good

Stayed in November 2024

The entrance, the parking lot, are confusing for first timer. Not to mention ballroom which apparently not ballroom as stated in the elevator but ballroom in the parking lot. Took me 3 times to go back and forth from fl 1-2 and than 3 (balroom) then 2 again and several phone calls with my colleagues whom pick me up. Very confusing. Wondering why if i need to go outside walking, is it possible?

The room is squeaky clean, bed and room temp are comfortable

Stayed in October 2024

Nothing all good

Everything awesome

Stayed in August 2024

The Pool is too small

The breakfast and restaurant are good and the location is also easy to find.

Stayed in April 2024

Almost nothing, it's just a little bit hectic when I checked in.

The bed and the pillow was top notch. The room is clean and tidy, enough for two people while using a twin bed

Stayed in February 2024

When I was checked in, it was a little bit hectic. But it still fine

The pillow and the bed were awesome. The room is clean and tidy

Stayed in February 2024

breakfast

Breakfast is ok location is excellent

Stayed in February 2024

Free breakfast for kid, various choice of local food and kid liking food. Room is clean, bright with good view, and modern design and really enjoy me and my kid spent whole day. Staff, especially in the restaurant and lobby are helpful and friendly, they are awesome.

Stayed in November 2023

All is perfect

Stayed in September 2023

All is perfect

Stayed in September 2023

Good location, great breakfast, comfortable room

Stayed in September 2023

Cleanness

Stayed in July 2023

When we checked in, the room was just okay but the next day the room was not properly cleaned. After I noticed the staff, they cleaned it up immediately and I was a happy guest again.

The price is relatively reasonable for a four star hotel which has a very strategic location in West Surabaya (close to shopping malls, food district and direct access to the highway to the airport). They provide also a large indoor parking area for both cars and motorcycles. The staffs especially at the reception are very helpful and attentive. They even helped me to find the nearest shops when I needed to buy some stuffs.

Stayed in July 2023

Cotton bud should request not ready at room

Room clean and staff nice.

Stayed in July 2023

nil

everything

Stayed in March 2023

There are no eateries within easy walking distance and access to convenience stores for the traveller is limited. Some taxi drivers have difficulty with access to the lobby which is located two levels above ground, however these are minor concerns for an otherwise good hotel!

The breakfast was good, with a generous selection of foods, although there could have been a bit more selection of cheeses and sausage options. Bread and pastries were fresh and the coffee was great! The inclusion of traditional Indonesian breakfast dishes was nice. Check in and check out were smooth, getting rides from the hotel was easy and the staff were extremely helpful. The bed was comfortable and the linen clean. Cleaning service was excellent and detailed. The door lock was malfunctioning when I arrived, and the in-room fridge was also not working. However I must compliment the staff on a very prompt and fast response, the issues were resolved within minutes of bringing it to their attention. The desk staff were friendly, courteous and efficient - well done!

Stayed in March 2023

None

The harris room was clean and comfy bed

Stayed in March 2023

No real complaints, I enjoyed my stay.

I liked the layout of the bathroom, which had separate toilet and shower areas. Also, the buffet breakfast was amazing, having a wide range of culinary delights available.

Stayed in December 2022

I love Indonesian breakfast mostly bubur ayam

Stayed in July 2022

Spa is not opened yet due to Pandemic.

The friendly staff... the clean room and hotel. The pool is small, but quite cozy for my family.

Stayed in June 2022

None

Staff very helpful

Stayed in May 2022

None

Staff very helpful

Stayed in May 2022