All was good

Ease of check in process. Clean, practical and friendly staff. Breakfast was fill with variety and good taste. Also walking distance to the AEON Mall.

Stayed in August 2024

someone steal my money in my room when I outside . I lose about Rmb20000 cash.

Stayed in August 2024

Hospitality

Breakfast is quite good, location is good

Stayed in July 2024

The bathroom was quite amazing and beautiful but sometimes i smell something weird. I dont know if it comes from the sink or the floor drain. But it's just a slight smell. Maybe the bathroom need a bathroom freshener or something.

It was a very nice experience staying here. The room was clean and very pretty. The bed is clean and comfortable (pillow is great!). It's just need more channel on the TV.

Stayed in April 2024

None

The room

Stayed in March 2024

Bad smell throughout the building. I was given a smoking room and was not allowed to change to a non smoking room.

Location

Stayed in March 2024

Excellent location

Stayed in November 2023

Excellent service & friendly staff

Stayed in December 2023

- Unhygienic breakfast! They cook beef and eggs together in one pan. It’s a nightmare for people who don’t eat beef! (Hindu guests please stay away from this property) - Spoons are available on first come first serve basis. They don’t have enough cutlery to serve guests. - Water bottle in the room was not cleaned. Oily bottle with fungus on lid. A best recipe to get some serious medical condition. - Very limited food options as compared to other Mercure. Food is not tasty at all. Very blend food. - Poor laundry service! You have to call them next day to get your clothes back. Very opposite of other Mercure hotels. - Broken bathroom doors. Can fall on your head anytime and lead a serious injury. - Intercom phone usually dead at night time. If you have an medical emergency you cannot do anything.

Stayed in November 2023

Bad check in experience.

Stayed in November 2023

Maybe a table for workstation could be nice and cereals for breakfast

Good breakfast, great staffs. Thanks to all staffs, especially, Pak Setiawan, Bu Ninning, and the restaurant manager for accomodating my requests.

Stayed in July 2023

can hear the sound from corridor/next room. the matrass is in slight U shaped.

Stayed in June 2023

The front desk did not hold a deposit on my card (it wasn't my instruction). Throughout my stay, whenever I ordered in-room dining, the staff fussed over payments. They insisted that I go to the front desk and pay in the middle of the night. One night I ordered dinner. The dining staff said that their card machine wasn't working at that moment and since I didn't have cash, they couldn't serve me. I insisted that I will clear all payments at check-out but they still canceled my order. I had to call the front desk to get the restaurant to accept my order. The spa services are advertised but they don't mention that there is no spa in the building and the therapist comes over to your room. The continental options at breakfast are limited.

Property is clean Location is great- right next to Aeon Mall and close to ICE auditorium

Stayed in May 2023

none

Very near to AEON Mall BSD City. Walking distance to Indonesia Convention & Exhibition (ICE). There’s free shuttle (from AEON Mall) to another shopping mall i.e The Breeze. I used the gym on the second day. Very well maintain. The hotel also near to few Condominium/Service Apartment…? My room is big enough - 1 queen bad + 1 sofa (which you can turn into bed). The breakfast spread was okay ( comparable for the paid price).

Stayed in May 2023

but no smoking room. that problem

Stayed in May 2023

The hotel service and staff really friendly and helpful :)

Stayed in May 2023

Check-in time was delayed because the rooms were not ready. We were asked to wait but there wasn’t enough seats in the lobby area; so my family and I sat at the empty restaurant (Kitchen Yard) waiting for our rooms but then were asked to leave by the waiter because all waiting for rooms are only allowed to sit in the lobby area. Poor service, really. On the 2nd day of our stay, the internet connection was unavailable with no explanation. Also when my children went swimming, no bath towels were available. When we asked the staff, the answer was so simple ‘The bath towels are all finished.’ and no other effort was made to provide us with one. Upon checking out, my youngest slipped on a wet floor right in front of the elevator due to water from swimmers who were probably not provided with towels. It’s a safety hazard indeed and no wet floor signs anywhere in sight.

Location is good. Walking distance to Aeon Mall.

Stayed in April 2023

-

The foods are delicious too

Stayed in March 2023

A full set of towels was not furnished- only a pair of bath towels, no wash cloth or hand towel to dry hands after washing. King bed did not have proper sized sheet on mattress- was two smaller sheets overlapping to cover mattress. Requested for wash and hand towels but was told “do not have”. Request for more toilet paper was not delivered.

Location is conveniently located near Aeon mall. Hotel appearance is newer one modern. Front desk female staff were courteous and pleasant Fruit plate was nice complimentary gesture, and appreciated.

Stayed in February 2023

Love the bed and the pillows. Decor and lighting in the room is cosy too.

Stayed in February 2023

Nothing

very comfortable.

Stayed in January 2023

-

the room is fancy, quite big

Stayed in December 2022

room very noisy, amenities and facilities are poor and insufficient

clean and accessible

Stayed in December 2022

1. Zero covid protocol. staff didnt care enough to tell other guests to wear gloves during breakfast, we have seen so many of the other guests using their hands to pick up food / condiments at the buffet although gloves were provided within the breakfast area, but the staff didnt care enough to remind other guests. we ended up not having the appetite to eat anymore after seeing that. in fact we told the staff to inform other guests to wear gloves but the staff didnt care to do it even the next day. 2. they have an owl at the hotel which wasn’t taken care properly, it was chain and in fact it’s belong to one of the staff who went for holiday ( we asked them through instagram ), it didnt feels right to see the way it was. 3. we only been informed that the hotel pool is broken and we cannot use the facilities during our entire stay. 4. we had a package delivered which contain dry dog treats, the security was being so rude on the phone, tell us he cant keep it as it was food even after we explained that it wasnt food for human but for dogs and it’s dry food. Security needs to be train to speak kindly and represent the brand. 5. last, they put us, a couple on holiday in the room facing a construction on going and we had to sleep with the noise. not sure how this hotel do their reservations but very bad hospitality for a big brand like Accor and mercure it self.

The location is very convenient

Stayed in August 2022