Strange little bar, very average breakfast

Location, cleanliness, aircon, staff

Stayed in February 2025

Stayed here for a few nights recently and would highly recommend! The staff are all so friendly and helpful, the room (deluxe) was very clean and spacious, and the breakfast is really really great.

Stayed in January 2025

More breakfast verity is good

Okay

Stayed in November 2024

Waiting area a bit crowded and unstructuref.

FnB excellenxe.

Stayed in November 2024

We requested a non-smoking room and the hotel put us on a non-smoking floor which was perfect. However, there was still a faint smell of cigarette smoke coming in through the air conditioner - probably someone smoking too close to the air-intake for the air conditioning unit.

The room was clean and spacious. The staff allowed us a slightly earlier check in (12 noon) which was nice. Hotel can store luggage (arranged at the concierge). The hotel is close to Tjong A Fie Mansion and the Grand Mosque, which are the 2 key attractions in Medan. It was easy to take a Grab from Medan Airport to the hotel (local Uber equivalent; download and set up the Grab app beforehand and follow the instructions in the Grab app to get to the pick up area; Grab personnel at the pick up area gave us a discount code to make the booking). We also had a look at the airport train station option, but there was definitely a lack of footpaths from the train station to the hotel which would be inconvenient to navigate with luggage.

Stayed in October 2024

The room needs a smart TV, the channels on the hotel TV were not good and there was a lot of static.

The breakfast was great and the room was very comfortable.

Stayed in October 2024

My room did not have a window, which wasn't too bad because the room was spacious, but I personally prefer a window.

Nice hotel, friendly staff. Large room.

Stayed in September 2024

I didn't like the way your office handling my room key system..I stayed there for a week n paid in full, every 2 days I need to go to the front dest to activated my room key.

Good..variety of choices.

Stayed in May 2024

Shower

Cleanliness of room

Stayed in May 2024

The hotel is under renovation

Room is clean

Stayed in April 2024

Air-conditioning was limited to 25C so was quite warm in the day. Perhaps it was because of the renovations so the power was limited. My unit faces corridor so was noisy at times, could insert foam under main door to dampen noise. Three legged stool is not as stable as a four legged one, at one point I nearly fell off while sitting to make tea. There isn't a bar fridge which would be handy for cool drinks and fruits as Medan is hot. Could put in a small armchair or sofa as there's plenty of space under the wall mounted tv. Room Phone seems not functioning cos I had trouble calling room service, front desk and trying to ask about the Ramadan buffet.

I like the spaciousness, alcove for luggage and clothes, bathroom layout. I like the comfort, security and friendliness.

Stayed in March 2024

Distub with Lobby renovation

good

Stayed in March 2024

Local breakfast good

Nice comfy modern hotel in Medan. Great location. Amamzing friendly staffs. Comfortable beds.

Stayed in February 2024

Don't have YouTube or Netflix channel. ...only a few channel u can see ....and for room maybe hotel management must put room fragrance....

For the breakfast for me ...full of variety u can choose....all staff very good.... Environment calm....maybe for the next trip I can stay here again

Stayed in January 2024

No window in the room

Good beds

Stayed in January 2024

It was noisy ! Nearly midnight on Saturday and it sounded like I was in a children's playground , with an early flight next morning.

Location was good for local street food

Stayed in December 2023

Pillows; street map

Central location; availability of travel agent; ATM close by; good breakfast; friendly & helpful staff.

Stayed in November 2023

There was no window in my room.

Very good location. Near a lot of good eateries. Very close to city center and very accessible to many places in Medan city.

Stayed in October 2023

Only location in the night a bit creepy.

Room and Lobby was nice. Staff are friendly. Breakfast was delicious.

Stayed in October 2023

BUGS. 1/3 hotels in Indonesia have a bug problem. There were tiny bugs all over the wall. Most of the bugs were dead but some were alive and crawling which was unpleasant. Booked a couples massage but the massage room was very unclean so we had to leave. Location isn't very good for walking but you can easily call for a car with the Grab app.

The Swiss Belinn hotels are usually decent. The breakfast was OK.

Stayed in October 2023

Everything is OK.

Quick service from Staff. Very close to food street area. Good breakfast. Nice room.

Stayed in October 2023

Location is not good if you are in flights lay over , too far from the airport … but if you are touristing in Medan , the location is good , is in the center of the city

Restaurant 24 hours and staff were amazing

Stayed in September 2023

okay

Stayed in September 2023

There is no space for the cars to drop off, so we have to pull over on the street, which is already very crowded. The hotel requires us to put deposit in case we smoke inside or bring in durians.

The room is very clean and tidy. Breakfast is nice and proper.

Stayed in August 2023