A bit more fresh fruit would be great and a bit more help locating rooms

Pool was great, breakfast was enjoyable

Stayed in March 2023

the airconditioner was too cold.. lobby need upgrading as it is a five star hotel

great location.. wonderful choice of breakfast

Stayed in February 2023

rooms need an upgrade. could do with more atmosphere around the pools.

location was great. breakfast was a great variety of delicious food. staff are extremely friendly and attentive.

Stayed in February 2023

Needs a little TLC… but not surprising after nearly 3 years of COVID

location was good.

Stayed in February 2023

Smelly airconditioner.

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Stayed in January 2023

Great Rooms, Pools and the Food options were great.

Stayed in January 2023

Nothing

Very good lots of options

Stayed in January 2023

The beach easily gets dirty.

The room that we stayed in are amazing, very spacious, great value. The breakfast spread is pretty decent.

Stayed in November 2022

The infinity pool was green and in swimable

location

Stayed in January 2023

location and friendly staff

Stayed in January 2023

the furniture was badly stained and looked dirty.

location and staff

Stayed in January 2023

There was plenty to choose from and was very fresh

Stayed in January 2023

Our shower didn’t drain the water at all well so always had 1-2cm of water so was very slippery. Maybe a grippe shower mat could be placed in the shower to help with how slippery it was. We put towels in there when we showered so we didn’t fall

Breakfast- pancake car was great! Coffee as well. Kids area at breakfast was a good idea but the flooring was always a little slippery with the tiles moving and needed a smaller kids table and small chairs and maybe not the hot food at kid level as a bit dangerous.

Stayed in January 2023

no swim up poor bar and small pools.

great breakfast and value for money

Stayed in January 2023

work being carried out near the pools, we’re not told prior to arrival. occasional smell when first turning on shower in room

Rooms were spacious, a good variety for breakfast

Stayed in December 2022

Front desk service too slow and queues Room was overpriced - dates, bathroom shoddy work Spa not good range of services Breakfast queues

Grass and pools Hammocks New pool towels Location Transport from airport

Stayed in January 2023

The infinity pool was not very clean. there needs to be better maintenance there. The garden pool was gorgeous though.

gardens exceptional. Location on New Year’s Eve plus close to all Legian shops and awesome restaurants. Spa massage treatment was worth every cent!

Stayed in January 2023

Our room was extremely humid, even when we used the AC as instructed, to the point that the floor feels wet and fabrics were damp. Also the kid’s breakfast area was unavailable during breakfast time because the staff was mopping the floor, which could’ve been finished much sooner if they’d assigned another personnel to help.

Great breakfast, nice pool, spacious room. Nice facilities. Great value for money.

Stayed in December 2022

the room is looks old have to renew

the location is near the beach but not private beach we have to cross the road but its ok, near the beach walk mall and many restorant and shop

Stayed in December 2022

The hotel room looks old. The elevator near our room was under renovation, so we should walk a long distance to get the room. The door to the balcony was not insulated enough. The rain water coming into our room. Air conditioner has a problem with condensation, resulting in the water all over the floor and the wall.

the staff, the breakfast, the location

Stayed in December 2022

good facility, however due to some renovations a little bit annoying, but overall are good

Stayed in December 2022

walls are not soundproof, and it’s a bit isolated from the walking streets

The exclusivity, peace and lush beauty of the hotel

Stayed in November 2022

Mouldy smell in the room is a major problem. Air-conditioning system not coping with the outside humidity (needs urgent change of filters) and damp feel throughout the room. Towels were very old. Poor bathroom drainage lots of mold in the corners. I can see it was a lovely resort once upon a time but it's not 5 star anymore. The management were kind enough to change my room which was a bit better but Pullman needs to renovate this once glorious resort.

Lovely resort, beautiful gardens however, rooms look very tired and should get a much needed update. Staff were outstanding, the housekeeping, reception and restaurant staff- all are 10/10. Lovely and helpful. The food was great and good value for money.

Stayed in December 2022

We booked two rooms one for a couple and two kids. The cot we asked for was in the room, but the single pullout bed was not made up. They only supplied two towels everyday, even though the booking was for 4 people.

Location and the hotel is nice but not 4 star quality

Stayed in December 2022

The elevator was down for the duration of our 6 day stay which sucked but other then that was good

Loved the room was big for me my wife and 2 young kids

Stayed in November 2022