our room smelled like mould and the walls/ceiling were not clean. the condensation was so bad from the air con and the room was not sound proof at all. We only had 4 hours sleep as the apartment above was so noisy and there was then people fighting in another room on the other side of the hotel grounds, unfortunately this went on for hours until we called security. a real shame as we have stayed at Pullman in the past and had a great experience. cannot fault the staff they were great, but the hotel itself could do with some maintenance and beware, the rooms are not very soundproof.

location, staff, nice hotel grounds and pool.

Stayed in October 2022

The outside of the hotel looks exactly like it did in the pictures. The initial room we were given looked OK at night and at a glance....when we woke up the aircon had condensed and the floors were wet. Then we noticed that the bedsheets were damp. They changed our room when we complained... The other room was no better. We had to keep the aircon at 22 degrees Celsius in order for the condensation to not happen. We noticed hairy mould growing out of the walls in the bathroom and the walls were so mucky. We woke up feeling so sick and congested. Had a nasty cough with phlegm every morning. To add to this we were woke up to drilling at 10am on a Sunday!! When we complained to the staff, they were evasive and just stated that it happens. Will never stay in this hotel ever again. Worst experience ever!!

The bad experience overshadows everything good about this place.

Stayed in October 2022

some rooms are smelly

location , facilities

Stayed in October 2022

little space for clothes, breakfast always the same

location is one of the best, facilities are good, excellent pricing

Stayed in October 2022

A bit more alcohol in the 2 for 1 cocktails at the infinity pool

Good. Plenty of variety. Staff were very helpful.

Stayed in October 2022

Dampness in room floor

Pool at 3rd floor, Breakfast at the restaurant.

Stayed in October 2022

Main pool on ground floor was a bit small.

Rooftop pool, buffet breakfast and the food.

Stayed in October 2022

More staff at check in, only 2 on and it takes ages to check in. Some other people needed to check out and had to wait forever just for a quick hand over of keys and print a receipt.

Rooms here were very spacious and comfortable, bed for me was hard but my husband liked it. Just a personal preference. Breakfast was exceptional, soooooo much to choose from and very fresh. Pool was lovely. There were 3 pools, one for kids with another next to that one, then the infinity pool on floor 3, my suggestion would be make this adults only. Staff were helpful.

Stayed in October 2022

We arrived halfway through our trip the room was a third of the size of the previous place we stayed which was cheaper and had a lower star rating. a twin bed room only provides single beds which is very small for 2 adults. The beds were very hard and woke up each day with back and neck pain, we asked if there was a room that had any beds that were softer and was told all rooms were the same. they offered to put in a soft topper which we agreed, ended up being a doona underneath the fitted sheet. Due to personal sleeping preferences one of us pulled the doona out of the sheet, when removed the doona had mould, urine, blood and sweat stains all over. we then did the same from the second bed and it had worse stains, the beds were also stained. We complained at 8am the following morning and was told we would be upgraded to a new room. We then had to wait till 2pm (check in time) to get the new room. They had given us brand-new sheets, doonas and towels. The new room was a ocean view room, this was our last night here, the air-con didn't work so the room was so hot we couldn't and due to the main road between the hotel and the beach it was very loud with hoons driving up the road at 3am.

The Pullman very close to the beach with only a main road between. It is walking distance to Legian.

Stayed in September 2022

the room smells very much, mosquitoes inside and had a lot of mosquito bites.

Stayed in September 2022

nothing.

location. well established clean and well maintained. staff very accommodating in all aspects of the hospitality industry.

Stayed in September 2022

Renovations right next to my room until 10pm. Can't review this hotel. I should have asked for a refund. Why would you put a guest in a room next to very loud renovations, banging on wall and drilling, plumbing. Appalling.

The view.

Stayed in September 2022

poor maintenance and very loud

location

Stayed in September 2022

delayed check in

well maintained and beach front

Stayed in September 2022

Room was great and spacious and staff was very friendly

Stayed in July 2022

overpriced, tired, needs Reno, spa closed

location

Stayed in August 2022

location

location

Stayed in July 2022

groutting in bathroom

location and food

Stayed in September 2022

location service

Stayed in September 2022

none

the location was perfect for what we wanted to do and see, which was mainly lay on the beach and do a bit of shopping here and there. the staff are incredible and so helpful and you can’t beat the infinity pool looking over Kuta beach.

Stayed in September 2022

Nice staff great pool good location

Stayed in September 2022

Room was very musty due to being shut up for the last 2 years during COVID. Was told all rooms are being renovated over time which is great as the place is a little run down.

Great location with an excellent buffet breakfast.

Stayed in September 2022

the first room showed wasn’t up to scratch and on ground floor so too close to people sitting near pool second room showed was perfect

loved the location and staff were super breakfast had great selection pool area plenty of sun security great walk to everything we wanted very happy

Stayed in September 2022

The infinity swimming pool might need attention. There was algae around the water limit and we both got and ear infection from the water. Water stuck in our ears for 6 days and still not clear

Staff so nice. Very secure. Very spacious. Clean. Luxurious. So close to the beach. Great breakfast. Huge bed. Fresh water provided. Understandable why it is 5 stars

Stayed in September 2022

nothing!

the rooms were huge and so nice the staff were excellent and the grounds were 5 star close to the beach security was very good overall it was 5 ⭐️⭐️⭐️⭐️⭐️

Stayed in September 2022