Skip to main content
  1. Hotel reviews homepage
  2. Indonesia hotel reviews
  3. East Java hotel reviews
  4. Surabaya hotel reviews
  5. Reviews of Grand Swiss-Belhotel Darmo

Reviews of Grand Swiss-Belhotel Darmo 5 stars

Jl. Bintoro No. 21, Tegalsari, 60264 Surabaya, Indonesia

#8 of 160 hotels in Surabaya

Guests' Choice

Review score

Based on 289 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    8.6

  • Facilities

    8.8

  • Staff

    9.3

  • Value for money

    9.0

  • Free WiFi

    9.5

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 14 March 2025

    9.0
    Great property with excellent breakfast
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing that is worth mentioning

    Clean modern hotel with welcoming staff. Amazing breakfast. I guess the best variety we have had on 3 week journey across Indonesia.

    Stayed in February 2025

  • Reviewed: 8 March 2025

    9.0
    Great hotel but not in a touristy location.
    • Leisure trip
    • Solo traveller
    • Executive Room
    • Stayed 8 nights

    The location is not really close to much but there are restaurants within walking distance. Not exactly a tourist location.

    Great clean hotel, great value for its money. The restaurant is quite good and the bar has some good alcohol.

    Stayed in February 2025

  • Reviewed: 21 February 2025

    9.0
    Great location, well maintained hotel, fantastic staff.
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    The price for breakfast, Rp 225,000, was too high. Last I stayed it was included in the price.

    The staff was very helpful. Very pleasant and attentive.

    Stayed in February 2025

  • Reviewed: 7 February 2025

    9.0
    Awesome, comfy, enjoyable stay.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 5 nights
    • Submitted via mobile

    Comfortable,clean, large room , Tv which has Netflix app in it. Beautiful restaurant.

    Very Nice, comfy Hotel, lovely staff, we enjoyed our stay & will recommend to family & friends.

    Stayed in February 2025

  • Reviewed: 4 February 2025

    8.0
    Overall. Okay
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The bathroom seems quite old and the room is not so spacious. Pool under maintenance in the morning. A little bit overpriced.

    Breakfast is nice and varieties of food.

    Stayed in February 2025

  • Reviewed: 31 January 2025

    8.0
    Comfortable stay
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Pool was small and not very clean. Small gym.

    Room and bed were clean and comfortable, slept well. Wonderful polite staff and customer service.

    Stayed in January 2025

  • Reviewed: 20 January 2025

    8.0
    Overall it was better than I expected, although having an iron and board would have been helpful in the room.
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel met my needs as a business traveller in terms of comfort and quietness.

    Stayed in January 2025

  • Reviewed: 7 January 2025

    8.0
    Good short stay and confortable
    • Business trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Good hotel and friendly staffs

    Stayed in December 2024

  • Reviewed: 6 January 2025

    9.0
    Clean hotel with good location
    • Leisure trip
    • Family with young children
    • Executive Room
    • Stayed 1 night
    • Submitted via mobile

    The light are not bright

    Clean & good location

    Stayed in January 2025

  • Reviewed: 3 January 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    It was very nice hotel and room, stuff is extremely kind and helpful - thank you so much for your hospitality! Breakfast selection and dinner buffet are excellent. You have wide choice of different dishes not only from Asian but also European cuisine.

    Stayed in December 2024

  • Reviewed: 3 January 2025

    10
    A perfect stay at the heart of the city.
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 4 nights
    • Submitted via mobile

    The gym is very standard, which is OK. But there’s no supervisor at the gym, folks who didn’t wear workout clothes (wearing pyjamas and sandals) were using the gym equipments and they talked LOUD. They should’ve been not allowed to enter the gym, therefore supervisor is needed.

    The location is at the heart of the city, there are stand-alone tenants by walking distance, near Taman Bungkul and its famous culinary area. Rooms were immaculate, beds were very comfy. Water pressure was good. There’s free valet parking for guests.

    Stayed in January 2025

  • Reviewed: 31 December 2024

    8.0
    We love the hotel. We will certainly will stay in this hotel of we come to surabaya again. Too bad there is not enough p
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    There is no parking space

    Location is perfect. We got the connecting rooms.

    Stayed in December 2024

  • Reviewed: 30 December 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Start digitize, good beginning by replaced phone desk in room with mobile ph but suggest also put in room dining menu on it rather than on TV. Anyway, so far really helpful information on TV 😊

    Stayed in December 2024

  • Reviewed: 27 December 2024

    9.0
    Good family stay for 2 nights
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The kids room is more catered to kids 3 and younger ; could have some more toys for kids slightly older. The main set back was the kitchen management. Little issues like boiled eggs that were almost uncooked when opened for breakfast, to a bigger disappointment at dinner time. Several menu items were out of stock ; and the items we ordered were fine but the wait time of almost 1 1 /2 hours was a real let down (only two other tables had guests so the kitchen should be able to manage). Our kids were out by the time the food arrived. The positive is that the staff was very apologetic (offered a free fruit platter and took an item of the bill that the kids couldn’t eat since they had fallen asleep). In short : thanks for the great staff; but the hotel should look into training the kitchen staff and how to prep the hotels food offer.

    Welcoming and nicely decorated hotel. The rooms were clean and well kept. The staff were very attentive and friendly. Other facilities like swimming pool and playroom were neat and kept the kids entertained during rainy hours. The zoo is a 15 minute walk from the hotel which made for a nice family outing. A good stay for our family.

    Stayed in December 2024

  • Reviewed: 22 December 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was perfect. Amazing view, comfortable bed, perfect breakfast.

    Stayed in December 2024

  • Reviewed: 15 December 2024

    8.0
    Very good
    • Business trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The area was nice. Staff was very helpful

    Stayed in November 2024

  • Reviewed: 29 November 2024

    9.0
    Superb
    • Business trip
    • Group
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    I always come back

    Stayed in November 2024

  • Reviewed: 26 November 2024

    8.0
    Spent beautiful nite at Swissbel Darmo.
    • Leisure trip
    • Family with young children
    • Executive Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    Staff very helpful. Varietis of breakfast. Good showers.

    Stayed in November 2024

  • Reviewed: 17 September 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    lovely property, excellent service

    Stayed in September 2024

  • Reviewed: 15 September 2024

    10
    The best Hotel to recommend in Surabaya
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing to say since all was to perfect.

    the hotel facilities 5 star Food 5star rate And their staff awesome.. Friendly and satisfied to stay here

    Stayed in September 2024

  • Reviewed: 5 September 2024

    10
    A hotel you’ll definitely come back
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Very friendly people, very clean, definitely coming back next time

    Stayed in September 2024

  • Reviewed: 3 September 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 8 nights

    Amazing hotel. Staff were incredible, facilities were superb. Breakfast was top-notch, you have to try the french toast, one of the best I've tried.

    Stayed in August 2024

  • Reviewed: 2 September 2024

    8.0
    Very good
    • Business trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights

    Lobby could be brighter and more modern

    Nice clean and modern room with comfy bed. Would recommend!

    Stayed in August 2024

  • Reviewed: 2 September 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    - showers were ok, warm water not really that hot

    +Good location +very friendly service at the front desk, thanks Sils and Salsa +plenty of elevators + reasonable price

    Stayed in September 2024

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!