Air - con in our room didn't work properly and was really noisy. The ceiling fan didn't work and was really noisy. The swimming pool was sharp. Everywhere! Bring plasters when you go swimming. Lights in our room didn't work.

Was just off Monkey Forest Road and we couldn't hear road noise. 1st impressions were good. I was confident the kids were OK to play unsupervised in the garden. Staff were friendly.

Stayed in May 2023

The staff were lovely friendly & warm and they loved our 10 month old baby boy. Great pool and fantastic location. Highly recommended this Inn, we will be back

Stayed in May 2023

Super dirty rooms, horrible & unresponsive staff, most of the things in the room are broken like water taps, door locks...etc. Water connection often broken so be ready to stay without water in the bathrooms for hours. The property looks very good from outside but the moment you enter your room, the reality will surface. Highly disappointed. When we asked the staff to fix the water, they straight asked to check out, disgusting hospitality, no courtesy but straight asking to leave if we are uncomfortable with all the broken things and no water for hours

Location

Stayed in April 2023

Super dirty rooms, horrible & unresponsive staff, most of the things in the room are broken like water taps, door locks...etc. Water connection often broken so be ready to stay without water in the bathrooms for hours. The property looks very good from outside but the moment you enter your room, the reality will surface. Highly disappointed

Only location

Stayed in May 2023

All good. No complaints.

Great value for money. Near city centre. Helpful staff.

Stayed in March 2023

There was no one at the reception when we arrived and needed to wait until some one arrived. The room was quite far almost the last one. (the last one was not in used in bad shape and had some locks in the door). It was not clean, the pillows where dirty a bit and there was mold in the room on some of the walls, and it was smelling because of this. There where monkeys sometimes in the roof of the room and in the garden, they could still you food if you forget it outside (not our case) the very bad part was that the owners where attacking the monkeys, they had a sling and they where throwing pebbles at them to leave. The property is located on the monkey street so they should be allow. This is why we don't recommend this property because they are mean to animals.

The pool was nice, is nice to cool down. It was quite and we had a lot of space in the room. It has a nice garden and complex.

Stayed in February 2023

Bit run down

Location

Stayed in February 2023

Wifi was very poor therefore not suitable accommodation for people who need to work online.

Pool was absolutely beautiful, just the right temperature and I was always able to get a vacant sun-lounger :) gardens were lovely and very well-maintained. The best thing about Sag however is definitely the friendly staff!!!

Stayed in February 2023

Nothing.

Everything was good.

Stayed in February 2023

i don’t know if it’s Booking.com or the property management who messed up but we booked this place 6 months in advance, re/conformed and the 2 months in advance with acknowledgment from the staff yet when we arrived we were told our booking doesn’t even exist in their books. Booking.com confirmed our booking and tried to find alternative but they couldn’t and left us with no accommodation. Very Very disappointed to say the least.

Stayed in December 2022

The shower head was mounted very low at knee height which was a bit unusual. The Wi-Fi signal was very poor in our room.

The air conditioner was very cold, the room was very spacious

Stayed in December 2022

could have more garden lights at night.

-staff are very friendly -clean rooms -very nice pool - felt very safe there as two girls travelling -great location

Stayed in November 2022

The pool is best, big, clean and fresh. The room is quiet, comfy and clean and the breakfast is wonderful.

Stayed in October 2022

Staff not helpful Pool is not clean

Location

Stayed in October 2022

Room is dirty and humid. Staff are not very responsive.

Centric location

Stayed in October 2022

In room 8 the roof is broken and when rainy there is a big puddle on the floor. And there is no hot water, so impossible to take a shower normally.

Very nice staff and beautiful garden. Big room with large balcony.

Stayed in October 2022

When you arrived there first you have to pass front to the dogs house ,they are old but give u a bit hard time till the staff coming to help u . They don't tell us anything about breakfast time , how works to clean and etc.. we stayed there per 2 days and no body clean or change our towel or send anything to us in the room . There's no bathroom paper ,no soap , no TV ( what' was described when I booked my room ) , no water boiler and the breakfast no option. Papaya and pinaple , omelete with a lot of salt and coffee with powder inside. Haaha it was funny but uts true and they serve you like do a favor but it was described in the reservation ans they should provide you . We rented the toom number 6 and in the evening a lot of rats or cats or monkey maded a party on top of us and we was scared because we didn't know what's happening and there's no interphone to call incase they come.down to join u in the room ..

The location its amazing and exactly on the middle and the bad was very very comfortable , the pool and garden it's amazing ans peaceful. That's it

Stayed in September 2022

I had booked this place from 16th Sept to 20th Sept, but had to leave on 17th due to very uncomfortable stay . I had sent a message to you for refund of the balance 3 days but I haven't received any information so far. The hotel location was good, but the facilities were very very minimalist. It didn't even have water bottle in the room, the AC wouldn't work well. The staff were never available on call. I had to wait for 20 minutes for checking in. I hope to get my refund please

Stayed in September 2022

when we went there, no staff was there to attend. and we waited for an hour at the recein the rain. and then the room was not clean. didn’t feel good at the welcome

nothing

Stayed in September 2022

The bathroom was dirty, the sheets were stained, the mirror was dirty, dust behind the bed side tables, one of the bed side lamps wasn't working, the bathroom was plastic, not ceramic which wasn't like the pictures, the tiles were dirty, there was no toilet paper, no bottle of water. The bathroom windows were left open so the monkeys came into the bathroom.

The man who showed me to my room was friendly and helpful.

Stayed in August 2022

Compared to many other places, the staff may seem unobtrusive and unconcerned. However, still friendly in the contact. The rooms, on the other hand, are not cleaned between overnight stays and did not look like they had been cleaned before either. The sink and mirrors in the toilet were broken and the bathtub was infested with insects. On arrival we found blood on the sheet in one bed. There is generally a smell and humidity in the room. We haven't tried the hotel's own restaurant: it didn't seem like they had many guests either.

The pool area is nice. Nice size and clean: The location, on the other hand, is fantastic. Walking distance to Monkey Forrest, Campuhan Ridge Bridge, the palace, lots of restaurants and shops.

Stayed in August 2022

my only negative (and I’m being very picky) is that there was no TV in the room.

location is great, rooms are big and the staff are super friendly!

Stayed in July 2022

Loved my stay here! 5 nights stay, big room, clean and neat. It's an oasis of serenity with lovely staff. It's walking distance from monkey Forest and all the nice shops and restaurants in Ubud. Definitely coming back here!

Stayed in July 2022

Good location, nice room

Stayed in August 2023

Our room did not have air conditioning but only a ceiling fan (still didn't feel overwhelmingly hot during the night). The shower only had cold water and pressure was too low to have a good shower. Our door could not lock properly leaving a visible gap from the outside.

We only stayed for one short night and cannot give a fair judgement of the property but what we can say is that the bed was comfortable and the property is in a very good location in Ubud.

Stayed in August 2023