breakfast buffet could be better, ants in the room and water leaked out of the shower and wet the bathroom floor

service

Stayed in June 2023

The miscommunication between Booking.com and The One Legian which had left us with an undesirable room in the first 2 days of our stay. We opted for the interconnecting room, yet we were presented with side-by-side rooms with no interconnecting door, and at the low floor level (below receptionist level). It left us feeling rather unsafe as a group of female travelers. Also, the bottle of water was not easy to open.

After we approach the counter again on our second day, we were attended by Agus. Agus managed to help us change rooms and let us know when we could move in as according to our itinerary. The upkeep of the room daily was great and left us feeling refreshed and happy. Hotel was near many facilities and nightlife which can be great.

Stayed in June 2023

Unavailaibility of universal charging ports in room so if you are travelling with different kinds of charging plugs (compared to what they use in Bali), you should keep an universal adapter so that your mobile or laptop charger can be plugged. They will provide you the adapter based upon the availability which might not always be the case.

Staff was nice however, commincating with them was a bit tough. Have to repeat same sentence for atleast 4-5 times with different combinations of words so that they can understand the key meanings.

Stayed in June 2023

The breakfast

The rooftop pool and bar and the food at the deck was great 👍

Stayed in June 2023

Too noisy, can hear the neighbours on the next room (noisy rabbits). Can also hear the noise from the main road

Loved all the breakfast dining. Great food and plenty of choice. Two egg stations would’ve been easier but one was broken down. Just a short wait for eggs.

Stayed in May 2023

The view from the room was not what I expected but then again I wasn't in the room apart from when I came back to sleep. I don't really have anything to say about the things I didn't like because there was only 1 or 2 things which I can overlook.

The room was super comfy but a bit smaller than I expected but that was alright as I was travelling alone and don't need too much space. The location was right in the centre of Kuta with ample of shops, restaurants and bars nearby. The beach was a 15 min walk which was ideal. Great value for money and the breakfast was also nice. They have a late checkout which is super convenient.

Stayed in May 2023

the breakfast ..very noisy and old

the location

Stayed in May 2023

rate shift after using Bookings.com

Clean friendly,great staff

Stayed in May 2023

beds were not very comfortable

the hospitality was amazing, location was convenient

Stayed in April 2023

Would love to see more clean bathrooms.

Excellent Staff!!

Stayed in April 2023

close to everything clean and comfortable

Stayed in April 2023

We had two bookings for different days, and both were with connected rooms for 3 people. They gave us separate room in the first booking. We didn't complain. But, in the second booking a few days later, they gave us our right room and it was better than the separate rooms. They event put more toilet stuff (like razors and shower cap) in the connected room. In the second booking, the bathroom still had waste on the toilet, we called to the counter and they came to the lobby. The nearby beach is dirty

Stayed in January 2023

so noisy all night

staff were great and location is great if you want to stay right in the middle of all the action.

Stayed in March 2023

clean soft

Stayed in March 2023

breakfast

location

Stayed in February 2023

Streamely noise because they host events on the rooftop.

Staff and location

Stayed in March 2023

Extremely noisy and rude guests congregating in the hallway and with their room doors left open, at very late / early hours.

Rooftop pool is nice.

Stayed in February 2023

The showers had mold in them, and breakfast was average. Staff were friendly but took several attempts to get stuff like pool towels etc.

We upgraded to a pool access room which was exactly what we were after because the "poolview" room had a tiny balcony that only 1 person could fit on and limited view of the pool. The location of the hotel is central and with everything you need on your doorstep.

Stayed in February 2023

location

Stayed in February 2023

people having no respect for others u can hear people in corridors and people in their rooms very noisy

very clean and tidy and very central

Stayed in February 2023

wifi did not always work

I couldn’t eat anything at breakfast due to my allergies and the manager got the chef to cook me a seperate special breakfast based on my allergies where I could also choose what I wanted. plus 24 hour reception, amazing service, room service is so cheap and good too

Stayed in February 2023

Very tiny washroom, and no toilet attached sprayer. The shower water was cold at hot settings, at times. No working down escalator.

The rooftop theme, and the largeness of the facility ( added on parts of the hotel ). Attached to a lounge, and restaurant. Also, location conveniently located to other places. The breakfast was great too!

Stayed in January 2023

Legian is not the perfect lokation for me, not buisy but also not calm... i like one of both, but not so the middle way, the see is not so clean. But the hotel is top

Verry nice place, for this money one of the best where i stayed..

Stayed in January 2023

The shower had a curtain which didn't keep the water in much.

The room was spacious and clean with a large bed. The room had everything we would need such as a kettle, coffee and tea, a hair dryer etc.

Stayed in January 2023

the noise, maybe

staff view of pool

Stayed in January 2023