More happy hour needed at kul kul bar.

Everything is perfect as always. And you appreciate it even more when you visit other hotels and realise the laguna is so much better. Went to the kempinsky for a visit but it was packed and no privacy.

Stayed in March 2025

No special accommodation packages too expensive

Stayed in March 2025

Everything!

Stayed in March 2025

I booked an extra night by mistake and I asked for a refund for that night but they refused.

Everything

Stayed in February 2025

Everything and everyone here was perfect. Amazing resort. Delicious food at the restaurant and at the beach bar! I was sick for a day and the staff made their are best to help me and cook for me some meal even the chef came to the room to let me know about the food. Mrs Dian from front office she is amazing! All the staff did their best to accommodate us specially Indan, Andina, Dewin, Fila, Nicky, Gunna at KulKul bar. Suwandi and Angus always to help us to set our daybeds at the beach. Amazing staff for sure we will be back! Amazing stay at Laguna💙

Stayed in March 2025

. Very comfortable rooms, good restaurants and great service

Stayed in March 2025

Amazing. So relaxing. SO CLEAN!!!!! the staff are so so friendly

Stayed in March 2025

Nothing to add here. It was wonderful

From the unique Welcome experience to the transfer to the airport, the Laguna experience was wonderful. The facilities, staff and location on the beach were perfect. I gave some of my Paul's Hot Sauce to the staff as gifts as they were wonderful.

Stayed in February 2025

Lack of activities for the kids and teens Expensive food in the restaurants and not always the best

Good location, very nice beaches, nice pools

Stayed in March 2025

Absolutely beautiful and peaceful!

Stayed in January 2025

The hotel staff is very warm, friendly, and helpful. Upon entering the lobby, we were greeted with an enthusiastic welcome dance. The room was spacious, comfortable, and clean, with all necessary amenities provided. The floating inflatables in the pool were fantastic and so much fun. The buffet breakfast was abundant and delicious. There is a walkway by the beach that connects to nearby resorts, making it easy to explore other restaurants. Highly recommended!

Stayed in February 2025

Wow! Pictures don’t lie. this hotel is absolutely stunning! The pool is incredible, and the beach area is simply breathtaking. The staff is beyond amazing so friendly and always ready to help. Every time we stay here, we feel truly taken care of. We can’t recommend it enough! The hotel has such a strong Balinese vibe, making it feel like a true paradise. The location is perfect, with restaurants, shops, and markets just a short walk away. But honestly, you don’t even need to leave, the hotel’s restaurants serve the most delicious European and Balinese food. If you have breakfast included you won’t be disappointed with the amount of options. An unforgettable experience!

Stayed in February 2025

Meals and drinks in the hotel venues were very expensive for the location. Although very high quality.

Extensive Pools, Lots of Pool Lounge Chairs, Wonderful Breakfast, Exceptional Staff, Fresh Clean Modern Stylish Rooms, Great Facilities and many daily activities.

Stayed in January 2025

Dinner was disappointing and not worth the price. Our order was prepared incorrectly twice, which became frustrating, and we eventually decided to leave. While the staff were very kind, their attentiveness felt excessive at times—it often seemed like they were hovering. It’s great to check in on guests and clear plates, but it would be better to wait until we’re actually finished so we can enjoy our meal in peace. Communication was another major issue. The staff often acted as though they understood our requests, only to deliver something completely different. It would have been much better if they had simply asked for clarification instead of guessing.

Our stay was okay overall. The breakfast was good, the facility is beautiful, and the staff were extremely nice.

Stayed in January 2025

Small stuff. I wish the room service snd beach restaurant menus were broader. The coffee in the room was terrible.

Nice pools and wonderful staff. Great service everywhere. The spa was excellent too.

Stayed in January 2025

Location beach staff pools rooms and drinks

Stayed in January 2025

Need a renovation

The staff

Stayed in January 2025

It would be nice to have more activities to do on the resort.

The resort is on the more quiet part of bali. About 25mins from DPS which helps. The staff are very nice and the whole property is beautiful. The breakfast buffet had so many options. It was a lovely stay for us.

Stayed in January 2025

Food was just average

The staff was wonderful. And so friendly. Made the stay so nice.

Stayed in December 2024

After new year even and celebration on mid night(1th Jan)we had the issue with access to our room due to technical glitch ( new year no access to rooms). After few back and forth to reception and 45 min wait finally we got the access but hotel could do better technically and the staff were not apologetical. It was stressful and tough time for us after a lot of drinks and long night not being able to have access to our room for 45 min.

The pools are fantastic, the water was so clean and refreshing. The location is fantastic too with a very nice beach access. The breakfast was fab and the staff were kind and helpful.

Stayed in January 2025

Nothing I didn’t like

The staff were absolutely amazing from start to finish, nothing was ever a problem they were always happy to help. The room was immaculate!

Stayed in December 2024

Food at the main beach bar front wasn't consistently good.

Breakfast was amazing. Very expensive resort though!

Stayed in December 2024

The bed was a little hot. You have to pay extra to use the day beds

Very large place with lots of trees, and birds darting around the property. The breakfast is great

Stayed in December 2024

NIL

One of the best resorts I have stayed at in Bali. Impeccable customer service and a very clean and calm beach! Great for kids! Do expect a laid back and a very quiet environment. The nearest shopping and dining place is at Bali Collection, you can either take the free shuttle bus or a 10 mins walk from the resort.

Stayed in December 2024