Nothing at all.

My buffet breakfast at Tom's was excellent with fantastic service and a great choice of western and local dishes.

Stayed in March 2025

The breakfast selection from Tom's can be improve. Need to have more different selection daily as there were a lot of repeated item day to day

The hotel is classy and room is nice and comfortable. The staff are extremely polite and very helpful all the time. Very prompt in attending to request.

Stayed in March 2025

Nothing

The hotel and service were incredible. We stayed for 4 nights and I can honestly say it is the best hotel we have ever had the pleasure of visiting. The service throughout was second to non and the rooms were fabulous. We visited the roof top bar which was superb with great views and a great atmosphere. We also visited Tom's by Tom Aitken and the experience here was so good that we visited twice during our short stay. Syaeful Abidin and his team made us feel special on both occasions and the food was amazing.

Stayed in December 2024

I absolutely love the breakfast but haven't really liked that much else on the menu. But I do think the all-in English food theme isn't a great match for me. I also find the music at Tom's to be too loud. I had a couple of meetings there, which got a bit hard to hear.

Might be my favorite hotel breakfast anywhere. Hotel staff are amazing.

Stayed in February 2025

Everything

Stayed in February 2025

Nothing

Amazing Hotel and staff.

Stayed in January 2025

Nothing

It is as Beautiful as the pictures. Plus, saw Emily from Linkin Park staying at the same hotel. 🥰 The food was good, staff was super helpful

Stayed in February 2025

Breakfast was not included in my stay which was a big disappointment. I have stayed in many 5 stars hotels in Jakarta and all have breakfast included.

Stayed in January 2025

Nothing

Everything , all

Stayed in January 2025

great hotel and staff

Stayed in November 2024

Priced a bit to high in my opinion

Extremely well designed, luxury rooms, amazing staff and great restaurants.

Stayed in October 2024

None that I didn't like.

The interior design is beautiful and the location is strategic.

Stayed in October 2024

Facilities feel somewhat limited compared to the overall grandeur of the hotel - the rooftop swimming pool is quite small and there is no bar or any service in that area, indoor pool is much bigger but the area is very hot and wet, without an opportunity to just sit and relax there. Room service doesn’t have any fresh teas like ginger or mint, and the overall selection of food and beverages is not the greatest. There is no preferential treatment for the hotel guests in any of the restaurants and bars - we made two attempts to visit Artesian, both times were told they are at full capacity.

This is probably the most beautiful Langham hotel we’ve stayed at - interior is just top-notch, very aesthetically pleasing. The room was spacious and tastefully decorated, the bathroom was so good we didn’t want to leave the room at all :) Tom’s restaurant had the most amazing breakfasts we’ve had in Indonesia - taking buffet option is highly recommended! the staff was extremely polite and helpful with all the requests we had.

Stayed in September 2024

The restaurants & the room-dining staff were not aware about special dietary requirements and food allergy issues. No options available in the hotel which is a big shock from a 5-star hotel of a luxury chain.

everything except food

Stayed in June 2024

use of tow elevators , one from G to L then other from L to room

everything

Stayed in August 2024

In a Hotel like that the Roof bar should be opend until 12, every day 🙋‍♂️

The Breakfast is propably the best i ever had. Im 40 years old and been to some really good and also some quit expensiv hotels. This Breakfast is mind blowing! Huge thank you and „wow“ to the kitchen. You guys are so good and made my day ;)

Stayed in August 2024

Elevators felt overly complicated, as we need to go up then down to go the rooms. There was some confusion to store our luggage after check out, between between their lobby at the top floor and the ground level concierge, so we had to wait an extra 10 minutes to get our luggage, but really not a big deal for us.

Beautiful hotel with great service, breakfast and room facilities with an amazing view of Jakarta.

Stayed in July 2024

The decor and attention to detail

This property is extremely beautiful. The staff went over and beyond to ensure that I was comfortable. I arrived super early and Hillman made sure I was able to get a room. Please ask for Hillman he made sure my stay was beautiful. Excellent hospitality beautiful surroundings. Incredible food 10/10

Stayed in July 2024

Nothing

Everything

Stayed in June 2024

A real 5/6 stars hotel... Service, room, food, very stylish. A special thanks to the cleaning room team (Ezhar).. Will be back.

Stayed in May 2024

It's challenging to manage their narrow halls, and they seem to have plenty of those. Our biggest complaint is the confusion about elevators and the complexity of going from one place to another within the hotel facilities.

The hospitality is superb. The building is impressive, and the architecture is artistic.

Stayed in April 2024

elevators were confusing and because of Ramadan the incense smell off the elevator was not good.

Location and restaurants were great.

Stayed in March 2024

This is 100% my kind of hotel.. amazing views, good room with facilities you expect from 5 star hotel! Breakfast and dinner with a view

Stayed in March 2024

That I had to go home and leave this beautiful property.

This is the most beautiful hotel in Jakarta. The service staff were so attentive and helpful. Thank you especially to Zaneta and Taleta!! The City View King Room had the most amazing view of Jakarta. The bed was super comfortable, complete with a pillow menu. The bathroom was fantastic with a beautiful bathtub complete with bath salts. The toilet had so many features I was so amazed and impressed.

Stayed in March 2024