The pillows were a bit hard to sleep on, but that is more a personal choice. Cassowary Restaurant prices are a bit pricey for the quality.

The staff were excellent especially Dewi at FO, Dewi in restaurant and Martin in the Wantillan cafe. Access to the Zoo Breakfast was very nice with a varied selection. Wantilan restaurant was nice to eat in and reasonably priced.

Stayed in March 2025

Breakfast needs massive improvement, for this price the options and quality was a compromise. Its a place to stay once, will recommend to others who are visiting Bali with kids

The location is beautiful, rooms are super comfortable. SPA is one of the best we experienced and the overall staff have been super helpful

Stayed in March 2025

it was not a big issue, but some personnel didn't know that I was staying at the hotel and it was a bit uncomfortable to be in reception truing to explain them that I was staying at the Hotel. All solve it and it was ok. but it will be great if the have a way to check.

The stay was really good, I enjoyed the peace and quiet place.

Stayed in March 2025

Way out of the city and transportation expensive

Very good customised food as we were vegetarian. Devi, one of the girls at the restaurant was so nice and she catered us with all vegetarian options. Mirah, the girl at the reception was amazingly good and polite

Stayed in March 2025

When children and families upstairs, can hear every thump and scream.

I had everything I needed in close proximity. Ground floor pool access room in good distance from restaurant, clean and comfortable

Stayed in March 2025

10/10! I loved everything about this hotel! We had a private villa with pool, the villa is very beautiful and quiet, the perfect get away People are so friendly and helpful, the restaurant is also really good. Breakfast is good and everything is fresh, I have seen bigger breakfast buffets but for the price it’s definitely worth it. I love this hotel and I will miss it, will definitely come back if I visit Bali. I really recommend booking the villa!

Stayed in March 2025

Everything is super. We had very memorable stay with sanctoo. All the staff are attentive. They show the truly hospitality with no discrimination. Feel welcome on every step that you take in this establishment. Worth the money with all the benefits that we get. It's just like one pack excellent short escape with Sanctoo from our daily routine. Very recommended for those traveling with kids. Can't wait to stay again.

Stayed in March 2025

Average food

Location, cleanness, staff

Stayed in January 2025

Nothing for us.

🌿 A Perfect Escape into Nature and Luxury 🌿 This hotel offered the perfect retreat from our busy lives, allowing us to truly relax and indulge in luxury. From arrival, we felt pampered and well cared for. The staff were incredibly attentive, humble, and charming, creating a peaceful and enjoyable stay. Surrounded by lush greenery, we could unwind among the trees, listen to birdsong, and watch butterflies in their natural habitat. Our villa was simply perfect—a private pool for family fun, a comfortable bed, a well-stocked minibar, and a beautifully maintained bathroom. The outdoor shower was a refreshing touch. The restaurant’s breakfast was absolutely delicious, and the staff’s warm hospitality made dining a pleasure. We were so impressed that we returned for dinner twice. Every meal was a delight, especially the spicy yet incredible Bebek Crispy! A special thanks to Anya, whose kindness helped our shy child feel at ease and made us relaxed and fun, and to Ugik, our knowledgeable and friendly driver. One might wonder: • Did the resort smell like a zoo, given its proximity? → No, not at all! • Were mosquitoes an issue during our February–March stay? → Surprisingly, no! We were amazed by how well this resort maintained its clean, eco-friendly environment, something rare even in our own country. The harmony between wildlife, nature, and the hotel’s team was truly admirable. Thank you for an unforgettable experience—we will cherish the memories and hope to return soon!

Stayed in March 2025

The aircon in the room is on one side so either the it can too hot or too cold.....

The staff were very helpful and friendly. Overall for the main building where we stayed was quite nice but my extended family who stayed in the Villas had quite few problems with Aircon, door not locking, telephone wire was plug into wrong plug so could call reception.

Stayed in January 2025

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Stayed in their regular room, it was spotless and bathroom was very well ventilated - no mould or odor issues here which is rare for a humid place like Bali! layout of room is great too, balcony overlooks the pool and overall feels very warm and welcoming. I felt very safe as a solo traveler. Whole place is very professionally run (eg daily testing on pool) and staff is very attentive. Moved here after issues with another hotel and I would wholeheartedly recommend!

Stayed in February 2025

All the staff are very friendly and helpful.

Stayed in February 2025

Everything was perfect.

Everything was nice, staff are super friendly, environment is super clean

Stayed in November 2024

Restaurant (thanks to Dewi!) Room Zoo Pool

Stayed in January 2025

Wonderful garden with an own temple. Unique proximity to a natural waterfall and the zoo. Pristine surroundings. Very nice pool, restaurant and spa area.

Stayed in December 2024

My experience was flawless from start to finish. From check-in to check-out, everything went smoothly. The dining experiences, both dinner and breakfast, were exceptional. I couldn't find a single thing to fault—everything was simply great!

I had an incredible stay at this hotel! I chose it for its convenient location, close to both Bali Zoo and Ubud. The ambiance was perfect for families, offering a relaxed and welcoming atmosphere. The room and bathroom were both spacious and beautiful. Dinner was absolutely delicious, and the breakfast spread was impressive with plenty of options, all enjoyed in a peaceful and serene setting. Highly recommend!

Stayed in December 2024

Expensive. Includes zoo tickets but daughter’s and I found the zoo quite sad - very small cages often with only one animal. All animals looked hot without much option for shade. The Tigerand Sun bear were particularly sad looking - pacing backwards and forwards with nowhere to go. Also still offering Elephant rides ☹️. Won’t be back to the zoo. So we spent the rest of our stay at the accommodation by the pool which was still nice.

Beautiful surroundings, lovely pool, room very well appointed and beautifully clean. We stayed in a suite and had ground floor room with access to pool which was lovely.

Stayed in November 2024

Nothing

Views

Stayed in November 2024

We stayed here in a beautiful villa with a pool and it is amazing. This place is located next to the Bali Zoo and there are a lot of activities nearby. Clean and tidy and tasty food. Great place to stay and very friendly staff. Highly recommended.

Stayed in October 2024

There were a few little things. The combination of light switches were impossible to work out. To turn just the bathroom lights in the night it sometimes also turned all the room lights on. The restaurant was too expensive. I had an eggplant masala and was offered rice OR bread. For over $20AUD I’d expect both. The cafe down the hill was good but last order in really early. It closes at 7 we turned up at 6.25 and they wouldn’t serve us. There are not many other options. There are only limited pool chairs but then again there is only limited deck space. The pool was just beautiful.

We were near the pool which was very convenient. I thought it would be noisy but it wasn’t. The room was large clean and comfortable. Did have to ask for lower pillows which they provided. Nothing was too much trouble. The breakfast was really good for a vegetarian. Peanut sauce on the gado gado station was unreal.

Stayed in August 2024

Seems they have a policy of making you go and have a welcome drink while they prepare the room which can take more than 20 minutes...

Loved the location and the beautiful gardens, staff were amazing and the breakfast was exceptional.

Stayed in August 2024

The staff at Sanctoo are absolutely amazing. They are very respectful, have great communication skills and treat guests exceptionally well. The facilities are really good, they accomoddate various tour and transfer requests and the zoo entrance is a 2 min walk and you can enjoy it throughout your stay.

Stayed in August 2024

Staff Agus the best driver, he can speak English quite well, and very hospitality!!! The elephant Mud Fun is a bonus Fun, just 3 min walking from our villa! You should promote this highlight !

Stayed in July 2024

Breakfast was good coffee was sometimes slow to arrive at table but overall very good

Stayed in July 2024