Upper Castle Street, Tralee, Ireland
#10 of 12 hotels in Tralee
Guests' ChoiceBased on 1046 hotel reviews
8.2Cleanliness
8.6
Comfort
8.5
Location
9.1
Facilities
8.3
Staff
9.1
Value for money
8.3
Free WiFi
9.1
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End of dialog contentReviewed: 26 February 2023
Michael
United KingdomBreakfast was lovely very good variety and very plesant and helpful staff
Stayed in February 2023
Reviewed: 26 February 2023
Máire
IrelandEverything but the staff in particular. So friendly and helpful
Stayed in February 2023
Reviewed: 25 February 2023
John
Irelandall good
convenient
Stayed in February 2023
Reviewed: 22 February 2023
Mick
United KingdomRooms just a little outdated. but very comfortable!
We were attending an event and went to that for the evening. On our return had some drinks in the main hotel bar. The staff were very good and we really enjoyed the evening. Breakfast was absolutely fantastic. A real treat.
Stayed in January 2023
Reviewed: 19 February 2023
Catherine
Irelandonly issue was no on site parking but there was parking a few yards away.
it’s very central and the staff were extremely helpful and so welcoming.
Stayed in February 2023
Reviewed: 15 February 2023
Eileen
IrelandStaff were lovely, very welcoming. Good sized bedroom. Superb food.
Stayed in February 2023
Reviewed: 14 February 2023
Rubun
Irelandlightning in the room and TV channel options
Everything!! The food, location, room size and friendly staff Amazing night bar staff 10/10
Stayed in February 2023
Reviewed: 14 February 2023
Josephine
IrelandNothing
Location was excellent, breakfast was really nice and staff very helpful, room just perfect
Stayed in February 2023
Reviewed: 12 February 2023
Mark
IrelandAbsolutely no negatives.
Everything about my stay at Benners hotel was absolutely perfect. From the friendly staff, delicious food and the room was spotless and the bed incredible comfortable. Another positive is that it is right in town so close to all amenities and the train station so perfect location. I will diffinetly be staying again.
Stayed in February 2023
Reviewed: 11 February 2023
Graham
Irelandnothing
everything
Stayed in February 2023
Reviewed: 6 February 2023
Eleanor
IrelandI cannot praise the staff enough they favilayrf an early check in for us
the warmth of the welcome it was like going to visit family
Stayed in February 2023
Reviewed: 26 January 2023
Waqar
IrelandVery poor heating, hot water took at least 20 min in taps or shower. Very cold room, I was shivering all night
Hopeless
Stayed in December 2022
Reviewed: 8 January 2023
Mary
United Statesnothing needed
very homey atmosphere, pleasant staff, lovely accomodations
Stayed in December 2022
Reviewed: 6 January 2023
Maree
IrelandOur bedroom was to the front of the hotel, the street was very noisy after the club’s closed. Bed was very hard. Breakfast was very nice and so were staff.
The location was good
Stayed in January 2023
Reviewed: 5 January 2023
Irish
IrelandI’d never stay at this hotel again. The whole experience was a nightmare. Firstly the booking of the hotel is so painful. You have to email this girl called orla who takes her time replying if she even does , it’s so ridiculous & tedious that you can just ring them to sort everything , also in person orla is quite forward in her personality. Then when we arrived our room smelt so bad of newly painted paint . We asked to be moved & the receptionist was lovely but all the rooms smelt the same so after the 4th room we were so tired from the whole process that we just gave in & slept in the smell. The rooms are old & cold . None of the electric heaters worked in any of the 4 rooms & there was no Wi-Fi codes giving , no plugs by bed & 1 teabag or each in the room for tea.It was New Year’s Eve but there was no DJ as he got covid but he wasn’t replaced so it was dead there all night . Only saving grace to the hotel is the food & Modern feel to molly j’s (the separate bar section )breakfast was beautiful. The stay over was horrible.
Breakfast was fantastic but room was awful
Stayed in January 2023
Reviewed: 3 January 2023
Marina
IrelandThere was nothing to dislike 😄
My parents stayed in Benners for 3 nights . They were so impressed with the staff and the hotel overall. I believe the receptionist was extremely kind to my mum when my mum returned from the hospital.....so thank you !! Much appreciated. My parents will be returning for another stay in your establishment.
Stayed in January 2023
Reviewed: 25 December 2022
Kevin
United KingdomEverything
Stayed in November 2022
Reviewed: 19 December 2022
Alicia
IrelandShower didnt work
Location
Stayed in December 2022
Reviewed: 6 December 2022
Jason
IrelandI asked for an alarm call. Even most one star accommodation can afford this simple request. I arrived at close to 2am. I had to leave for an important engagement by 8am, so I asked for a 7.15am alarm call. By chance I woke at 7.45am. I missed my appointment. I was late. For a 4* hotel this is not acceptable. The hotel contributed to a negative representation of my company. This is completely unacceptable.
The room was incredible
Stayed in December 2022
Reviewed: 4 December 2022
Coljohn
IrelandHappy with everything
Very handy for bus station and local to everything
Stayed in December 2022
Reviewed: 4 December 2022
Sinead
Irelandstaff were friendly. lovely restaurant and very accommodating staff
Stayed in December 2022
Reviewed: 27 November 2022
Sean
IrelandDecor of room, very dull. Tv ariel connection very loose, kettle could not reach socket beside it. Socket on desk too tight to desk top to use. Room overlooked rear of building. Shower took an incredibly long time to heat up. Very loud, constant, vibrating buzzing noise woke me up at 7am. Breakfast was ok, no peppermint tea available. Food quality could be better. Initially I thought €10 for breakfast was cheap but then having experienced it I think I would have spent the €10 on food elsewhere.
Comfortable bed, nice bathroom
Stayed in November 2022
Reviewed: 22 November 2022
William
IrelandThe Room was freezing The air-conditioning (Heat) not a feature Room 313
The Hotel is Quaint an centrally located No Issue Stayed in the Past
Stayed in November 2022
Reviewed: 12 November 2022
Ruth
Irelandcould not enter the hotel after 1 am nobody at the desk to let us in . Had to wait for 29 mind before we could get in hot water tap ran brown water and the room was cold no heating on
location good
Stayed in November 2022
Reviewed: 16 October 2022
Jchowe
IrelandBed was firm but my god did it squeek!! Also, was kept awake from 00.30 to 03.00 by people racing up and down the street in a car with a modified exhaust pipe that made it extra loud. Not the fault of the hotel but still the experience sleeping was very poor. Location therefore is not great for a quiet night. The window in the room was open and was behind another window. In order to close the outside window, I had to climb onto the table and reach over the inside window and attempt to close the outside window. Very badly designed.
Love the staff, very professional and lovely. Facilities were good, basic but you get what you pay for. Location is very central and price was super. Room size was large and TV was much bigger than other hotels.
Stayed in October 2022
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