The stay at your hotel did not fulfill our expectations of a four-star hotel. In particular, this concerns the use of the Executive Lounge – Offering a large selection of alcoholic and non alcoholic beverages as well as a variety of snacks according to your website. This promotion does not reflect reality. Compared with executive lounges in other hotels in Europe the guest did not approximately get a reasonable equivalent for the additional costs. We immediately complained this to the reception staff and asked for cancelling the executive lounge for the next days, later also per mail. With exception of a one-off special at our room - a nice touch, no subsequent improvement could be discovered. It is very unfortunate that the hotel did not accommodate our wish. Furthermore, we had also appreciated the information about the the construction site next door on the website. Early in the morning, the noise of the construction starts and affects sleep. These complaints made our stay very unpleasant at The Alex. Consequently, we will not recommend the hotel and rate it accordingly on booking.com.

The stay at your hotel did not fulfill our expectations of a four-star hotel. In particular, this concerns the use of the Executive Lounge – Offering a large selection of alcoholic and non alcoholic beverages as well as a variety of snacks according to your website. This promotion does not reflect reality. Compared with executive lounges in other hotels in Europe the guest did not approximately get a reasonable equivalent for the additional costs. We immediately complained this to the reception staff and asked for cancelling the executive lounge for the next days, later also per mail. With exception of a one-off special at our room - a nice touch, no subsequent improvement could be discovered. It is very unfortunate that the hotel did not accommodate our wish. Furthermore, we had also appreciated the information about the the construction site next door on the website. Early in the morning, the noise of the construction starts and affects sleep. These complaints made our stay very unpleasant at The Alex. Consequently, we will not recommend the hotel and rate it accordingly on booking.com.

Stayed in August 2022

small bathroom dinner was really bad, not good service or food. skip it.

comfy bed, good breakfast, quiet room walking distance to most places.

Stayed in July 2022

When a complaint was made to the night manager about the poor standard of service from the bar staff, he told my wife that we could go else where. When I tried to get his name from another staff member, he threatened me. This was witnessed by other guests who where able to confirm this to the Day manager the following morning.

The room was very comfortable, clean and modern

Stayed in June 2022

had a few interactions with staff members that were not very hospitable, also made to feel quite awkward during breakfast as constantly could overhear arguments amongst waiters / waitresses with head host. didn’t distract from how good the food / drink was though

really well presented with good clean facilities and very good breakfast options

Stayed in June 2022

The hotel was beautiful. The room was clean and very comfortable. Unfortunately when we returned after 11pm hoping to enjoy a couple of drinks at the hotel bar the problems started. The staff were unable to pour a pint, they forget to bring drinks to other guests and when one complained to the night manager he was asked to take the discussion outside!! They then closed the hotel bar and refused to serve any of the hotel guests. We complained to the manager in the morning but unfortunately haven’t heard anything yet. I hope he dealt with the complaints appropriately as it really dampened our stay.

Stayed in June 2022

There was a serious issue with staff. It felt like they had temps in, who hadn’t a clue - they looked like deer caught in headlights. Went to the bar for a couple of drinks after the Eagles gig, and there was a 20 minute wait, even though there were 4 bar staff and a small crowd of people. The manager just looked around and told the other 3 what to do, without getting involved himself. The glass of Prosecco I ordered was as flat as a pancake. Ordered another one, and same thing, so obviously from the same bottle. I just gave up at this stage. We were a bit peckish and wanted a bar snack, but there was not a crisp or a nut to be had. Was told by a barman that we should’ve got some snacks ourselves in the shop on way back to hotel. Bar then closed super early - no residents bar. Then in the morning at 8am we had housekeeping talking amongst themselves very loudly outside our door, and knocking on all the room doors near us! Came to ours at 8.30am, knocking and shouting “housekeeping!”. I nearly hit the roof. 8.30am on a Saturday morning, away from the kids for a night and we’d that to deal with. Needless to say I was up then for the day. Was this a ploy to get people up and out early??? Seemed like it, and it was completely unacceptable. Nice rooms and lovely location, but for €245 per room (our friends had another room) plus dinner plus drinks, I’d expect a better standard and I was seriously disappointed.

I liked the location, and how spacious and clean the bedrooms were.

Stayed in June 2022

Customer service was extremely poor which greatly affected the quality of our stay. Basic information on check in was not provided. Given key cards to rooms and when trying to operate lift, we were not informed that you need to scan your card to select a floor. There was no instructions in the lifts either. Eventually we were able to figure it out! After returning from the concert we proceeded to order a drink from the bar, which seemed to have been manned by inexperienced staff, took nearly 20 mins to get a drink, the bar was in no way busy! And after the wait, Pint had to be returned as it was off! Check out experience wasn't great either. I followed email instructions and checked out online, proceeded to reception to drop the keys, to which I noticed a wooden post type box on the counter, I proceeded to ask reception staff if that is where I should put the keys, to which, the staff looked at me as if I was speaking a different language. I had to ask again, to which the reply was just "Yes!". Can I suggest that a small sign be applied to the box to instruct customers and also some signage in the lifts.

Beautiful hotel. Very nicely decorated and very central to Dublin Centre and Aviva Stadium. Car Parking was just a short walk away.

Stayed in June 2022

Asked to get sink unblocked and lamp working but wasn't done. Bar in the evening had no atmosphere.

Good size room. Comfortable bed. Friendly staff on reception and for breakfast. Convenient car parking.

Stayed in June 2022

Service in the bar was slow, staff not very attentive for drinks we sat with empty glasses for quite some time. The food is only decent nothing more, and the beef taco starter is way over priced for two cold mouthfuls. Housekeeping came into our room at 8:20am while we were still asleep. Our room was only barely ready at 3pm and I think only for Gareth at reception pushed for it we would not have been in our room at that time at all. The Alex is trying to be fancy and upmarket but isn’t quite hitting the mark just yet.

The Alex is clean and nicely decorated. Bed was comfortable, shower in the bathroom was good. location was fairly handy, we had a concert in the 3 arena and could walk there in approx 25 minutes.

Stayed in June 2022

We paid for upgrade to executive king and the lounge we could use was not stocked up with snacks and drinks friday or Saturday despite me reporting it. No room service available for food either. No normal tea supplied so had to buy my own.

Lovely bed, tv and room in general very nice. Lady on reception was particularly good and remembered where we were going. I didnt get her name

Stayed in June 2022

Single bed drooped in slightly. View not that good. Room a bit small. They have an official check in time of 3pm and another check in time of 2pm. We managed to check in before 2, but 3pm seems a bit late.

Good location. Quiet. Furnishings very nice, lobby and cafe decent. Staff were accomodating with finding a room for earlier check in.

Stayed in April 2022

fire alarm 5 am. no comment or excuses from the staff. Taxi Not arriving. we needed to insist that the guy at the reception checked. beds far too old for the price.

location and entrance. breakfast.

Stayed in June 2022

The room was not clean. Particularly the bathroom where to my disgust, I found several pieces of hair in the shower itself and on the bathroom floor.

Access to my work location

Stayed in May 2022

Our room wasn’t ready on arrival and stank of paint. The manager was not able to resolve the problem or explain why this had happened. The delays impacted our evening plans as well.

Stayed in May 2022

Very rude woman checking us in

Location

Stayed in April 2022

very small room no amenities for the price it was a very bad deal

not much except for the breakfast and the staff in the cafe

Stayed in April 2022

The radio in the room didn’t work. asked rice for it to be fixed and even when they came it didn’t work. Some snacks in the fridge would have been nice. There was not enough milk & sugar in the rooms and the lady they sent brought 1 tiny milk- but couldn’t speak English to ask for more…

Our room wasn’t ready after our flight so we got an upgrade. It was a lovely room.

Stayed in February 2022

breakfast wasn’t included in the price but I couldn’t find an option to add online , this was pointed out to me at checkin . I agreed to pay at the desk . the following morning whilst I was eating breakfast a member of staff approached me and put a card machine in my face to pay the bill . needless to say I was mortified. There was no toilet brush in the bathroom which made the stay uncomfortable for my girlfriend

food was excellent, room was spotless,

Stayed in April 2022

When I booked and paid for in full, I booked bed & breakfast, The booking was a gift to someone, Even though all correspondance said b&b, my guests had to pay for breakfast as they were told it was not included. I am very annoyed

Stayed in April 2022

The couple next to us at breakfast were asked to pay for their meal before their breakfasts were finished. I thought it was rude to interupt their meal. Normally you wait until the meal is completed before putting a visa machine at the table looking for payment

I liked the style of the hotel, very mod. Breakfast was lovely, plenty of choice.

Stayed in April 2022

Staff were disinterested upon check in and ended up giving us key cards for an already occupied room. A completely unacceptable breach of security and privacy. Room was dusty, towels smelt and could not be used. Radio had no power lead.

The room was beautiful. Rainforest shower was brilliant. Bed was the comfiest I've ever slept in. We didn't want to leave it. Excellent tea and coffee making facilities. Location was also good.

Stayed in March 2022

Nothing

Great location, and super rooms and staff

Stayed in November 2023

Restaurant food and service was horrible.

Good location. Rooms were nice, clean and comfortable.

Stayed in August 2023

The price !

Everything

Stayed in October 2023

a bit far away

clean and comfortable

Stayed in May 2023