For the price we paid for the room, which was a Junior Suite, it was extremely disappointing. No mirror in the main bedroom. No robes in the room. Sheets were stained.

nothing

Stayed in January 2023

Parking is too much

Stayed in January 2023

selection of food was extremely limited, nothing 'normal' or served plain, sometimes one would just like a steak as it is, or at least the choice ... everything came with a sauce or spiced etc. Bar staff are very very slow.... 15 mins for a beer!? god help them if it was busy!

location, great check in staff, sorted an early check in as room was ready! comfy bed! great shower & fab breakfast!

Stayed in January 2023

Read the small print. Recently they have changed description by opting out of the car parking facilities. Nice , smiling reception staff will direct you to the local car park which costs €42 per night (7pm -11.30am)

Good location, clean, comfortable stay

Stayed in January 2023

The noise from a party in the hotel and from people on the street made it difficult to sleep. If staying it would be worth requesting a quiet room away from the main street if possible.

The room was spacious and clean. Great location in city centre. Staff were friendly with a quick check in and out process.

Stayed in January 2023

Hot water was not working properly for some days

Stayed in January 2023

Hotel furniture need renovation. Doors on the floor were damaged, sealing on our room was also damaged. Dirty plates and glasses were on the tables in the lobby and near the rooms for a long time. When we checked-in, no one helped us with luggage.

The room was big enough, the hotel is located quiet close to the historical city and main tourist places. Breakfast was tasty and variously.

Stayed in December 2022

abusive staff. rooms was not cleaned properly. people making noise all night and kept us awake.

Not much to be honest.

Stayed in January 2023

lack of pool

Good location, well maintained

Stayed in January 2023

Took €300 deposit off my card and never received it back staff said would call me back never received a phone call

Nothing really bad mannered staff

Stayed in December 2022

Food and drink were extremely expensive. We stayed 2 nights over Christmas, had Christmas dinner booked for 5pm and they couldn’t find our booking. Eventually they accommodated us after a lot of fuss which was very upsetting for our daughter. This was extremely unprofessional and disappointing.

Great location right in the city centre.

Stayed in December 2022

No WiFi

Very large room with a big bed and lovely bathroom

Stayed in December 2022

Check in is from 3pm. We had 2 rooms booked for 5 people. When we arrived at the hotel at 4pm one of the rooms still wasn't ready. Baring in mind we were going to a show at half 6 and we needed to all get ready. When I asked the girl how long would the room be she told me about half an hour. I explained the situation and she told me there was nothing she could do and proceeded to look at me like I had 10 heads. So we all squeezed into one room to try and get ready. It was 5pm so I rang reception to ask about the room. She told me it still hadn't been cleaned. We eventually got our room at half 5, just as we were heading out the door to the show. Not a very good service from the girl at reception

It was very clean and centrally located. Most of the staff were friendly and helpful

Stayed in December 2022

Room wasn’t ready at checkin, which was meant to be late at 3pm anyway. Room wasn’t ready until 4pm. Excuse was used that the hotel was busy, which might be true but not a customers problem. No real compensation offered despite this altering our trip plans because we had to come back earlier than planned.

location

Stayed in December 2022

We thought we were booking for the location with the airport shuttle. We were then stranded at the wrong location because they wouldn't use the shuttle to bring us to the correct location. The TV didn't work. Staff tried and failed to fix it. The room was chilly all night in spite of us turning up the heat.

The bed was big and comfortable. They provided face cloths. There was a huge tube and the shower was hot.

Stayed in December 2022

The lady at the front desk during checkout was extremely rude. We had a very simple ask to her to split an invoice between 4 different people.She refused and just told us to go and contact booking.com which I did on the spot and she ended up doing it after wasting 10 mins arguing for no reason! I can't recall her name but she was Spanish. Other than that, all the rest of the staff were extremely nice and helpful but she just ruined it all!

Clean and spacious room Close to the town Nice breakfast

Stayed in December 2022

I have been to 65 countries but never experienced this in my life. The party in the Hotel of this level in the lobby until like 2 am was just annoying. We are young couple who likes to party, but I think that in Dublin you have plenty possibilities how to enjoy time at a party and not to bother guests with this. The room with door with other room is just not accaptaple at any price. It is not private, it is not convenient, I dont want to share anything with my neighbours, we could hear every word and even had to listen to the TV of our neighbour and then until 2 am had a party below us. Thank you, but never again. For 250 euro per night it was just disgrace, awfull, never again. Just hate it, absolutely hate this hotel.

Breakfast and staff comunication

Stayed in November 2022

we paid a lot of money to stay here, we checked in and the tv had no signal what so ever!! we told the receptionist and they said they will sort it as the last people who stayed in the room the night before also mentioned the tv! when we got back in the evening the tv still was not sorted… mention in the morning about the tv again and they said they won’t be doing anything about it… for a married couple who never get away without kids and this was the first time and over spending on a hotel… we wanted to make the most of our room and not check out till the very last minute of 12 midday! we wanted to just chill out and laze around and yes of course abit of tv too which we could not do!!

good location only a short walk to bars and everything was a 20 minute walk to museum and guiness factory and castle… you don’t need to waste money on taxis your better off walking everywhere.

Stayed in November 2022

Check in was very poor with an abrupt and slightly miserable young woman who told me nothing about the hotel. Not even a hello and welcome back etc. The duty manager came to see me and apologised. I almost certainly will not return to this hotel when I'm in Dublin.

Easy parking and a comfortable room. Nice bar area but the lights could be dimmer. Bar service is efficient and friendly.

Stayed in October 2022

The fact that the bathroom has no bath in a premium room and the bathrobes-showerrobes are in a very dramatic condition

Staff efforts

Stayed in November 2022

rang twice during the week & was told I would probably get a better rate with the event being there & never heard anything back, then mentioned it at reception when checking in expected to hear then. still nothing. it was the principal of not having a call back!

having an event the next day it was convenient

Stayed in November 2022

Arrived at reception having booked in on line treated with hostility. Given room for wheelchair access having paid for superior room. Returned to reception and spoke to another receptionist who was helpful and appeared to find a room immediately. She then consulted original girl and embarrassingly said there were no alternative rooms. This was at 10 am!! Realised there was an issue and asked to speak to the manager. within 2 minutes was given keys to a normal room - allegedly a superior room but certainly the farthest from the lift(351). We noticed a piece of paper on the corridor carpet under the light. It was still there 5 days later when we left! The breakfast coffee changed after 3 days from very good to undrinkable. The breakfast buffet food was barely lukewarm. Generally while most of the staff were friendly and helpful they appeared to be a lack of training, management and quality control. Corridor walls had many knocks and looked shabby.

Staff mostly friendly and well intentioned.

Stayed in October 2022

Expensive Ordered room service (3 breakfasts) for the bride, price was on the paper door hanger. There was an extra 5 euro service charge that was not disclosed for room service. The breakfasts were brought up one by one and they attempted to charge us 5 euro for each breakfast

Clean spacious rooms Very good location

Stayed in October 2022

I have to say the reception staff were very helpful when a friend of ours arrived late and helped put her up in our room instead of her been on her own, But the first room we were given there were hairs on the sheets and a stain on the bed sheet wen we rang to complain a lovely blonde lady came up and was very nice and changed us to another room. Wen we got to the other room it was lovely but very disappointed the bathroom wasn't cleaned properly and hairs all over the sink and floor, we decided at this stage to say nothing because it was to much hassle. We ordered 3 steak sandwiches in the bar 3 ham and cheese toasties came down we were given a discount for the mix up and after a long wait the original order came down and was barely touched cold steak sandwiches the bread was rock solid but we said nothing it wasn't the waitresses fault what was goin on in the kitchen but trying to get a drink was a nightmare at the bar and u could see the people around us were all the same trying to get service. So in all we were very disappointed with the bedroom, food and bar staff. The reception staff were lovely and done there best..for the prices the hotel charges they really need to up the level of service.

See avove

Stayed in September 2022

Booked 3 rooms. Asked for adjoining rooms in advance. When we arrived found the rooms were NOT adjoining. Went back to reception and had another lengthy wait. Tood there was no rooms available then when i pushed they Finally got adjoining rooms on a different floor but were disabled rooms for 2 people and not 3 adults as we had booked!! No mirrors in the rooms just 1 in bathroom. Really felt let down as this took sooooooo long to sort out and left us late for an event.

Nice clean hotel

Stayed in September 2022