Staff at breakfast were unfriendly and seemed to stand around more than see what was needed . Cutlery was not replaced and no spoons put out . Such a pity when breakfast itself was very good . A smile costs nothing and would be nice to see staff happy at their jobs

Stayed in April 2025

Very comfortable but initially assigned a room that was closer to the Spanish Arch than it was to the hotel reception facilities but they upgraded it when we mentioned it to reception so we're very happy now. Otherwise everything was wonderful.

Stayed in March 2025

We were put in a beautiful room however it was Interconnecting to another room(door locked of course) however no privacy as we could hear everything from next door and I imagine vice vearsa. Also woken a lot by talking next door as the interconnecting room was not soundproofed and our neighbours stayed up talking (not loudly just normal level).

Excellent location. Great facilities. Very clean. Staff lovely

Stayed in March 2025

The breakfast wasn’t great, and there was scaffolding outside our window which made me feel that somebody could walk by the room at any time

So close to the city

Stayed in March 2025

Inside jacuzzi not up and running

Location was excellent for seeing around Galway. Staff pleasant and helpful

Stayed in March 2025

Location and leisure centre

Stayed in March 2025

Nothing

The room was so comfortable but the downfall was we could here the next room talking so very thin walls

Stayed in February 2025

Couldn't get a mojito in the bar

Room faced out over the bay Was beautiful and peaceful up on the 3rd floor There was a Gala ball on so 3rd floor was great Got an incredible room only price on booking.com

Stayed in March 2025

Some staff members a bit toffee nosed if I'm honest could be brought down a peg or two from there high horse,I use hotels very frequently with work and stayed in most hotels in and around Galway but never witnessed such arrogance from some members of staff,not all I might add

Facilities and views from our room

Stayed in March 2025

Nothing

Location and room was lovely

Stayed in February 2025

I pre booked drinks to the room on arrival and didn't arrive until hour or so after, also asked for robes for the spa and also took a long time we ended up going to the spa without them. Room view was nice but the room for the price paid was underwhelming

The spa are and restaurant food were fantastic for both lunch and dinner, drinks selection was also very good

Stayed in March 2025

N/A

€12 extra charges for the car park 😕

Stayed in March 2025

rooms were good size and very comfortable, we had 3 rooms in total. breakfast was fantastic, sadly did not go to spa, didn't have time. I would perhaps consider a rate for staying with no spa use. all staff very polite and helpful. i would say one tiny thing, if i am spending over £2k on 3 rooms for short break, i think parking for free would be a tiny bonus.

Stayed in March 2025

Heating did not work but staff were willing to provide another room.

Breakfast was very good Pool and leisure - very good Location was very close to Eyre square

Stayed in March 2025

Paid parking

Property very nice but having to pay 12 euros per night parking would put me off going back should have been told when i was booking my trip

Stayed in March 2025

None

Convenient location, clean, friendly.

Stayed in March 2025

Ordered a drink to our room at 12.30am and certainly didn't expect to pay €12.50 for room service to have 2 drinks delivered. I think that this cost should have been relayed to us when ordering Just left a bitter taste after an otherwise great stay

We had a really enjoyable stay. Room was ready on arrival. Lovely rooms. Hotel overall is fab, decor, facilities Location is perfect for wandering around the city and right beside bus/train station

Stayed in March 2025

We were informed that we received an upgrade, and the room itself was quite pleasant. However, we did experience an intermittent loud knocking noise from the air conditioning unit, which was a bit disruptive. The door was unresponsive when we swiped our access card due to a battery issue, and we patiently waited approximately 45 minutes for it to be replaced.

Location

Stayed in March 2025

all good

Stayed in March 2025

Music over tannoy in bar

Location, space, comfortable room, staff

Stayed in March 2025

The view from our room was wonderful. Access to the city was walkable. Would stay here again.

Stayed in March 2025

We decided to use ur restaurant for my partners birthday thinking it would be a good experience, the waiter brought out her burger wrong 3 times and my dish was left in front of me while they finally got it right, it was a simple order plane chicken burger with just cheese, maybe it was his lack of English but it killed the good birthday vibes, I would have expected my dish to be brought away and a fresh one made instead of going cold, lack of experience even from duty manager, even though he gave us a complimentary bottle of wine. Room. The room was fantastic, but the decking needs to be addressed ASAP, screws loose cause the decking boards to sit proud, my partner tripped while walking out at first, also some boards are sinking quiet bad when walked on

Friendlies

Stayed in March 2025

The breakfast was poor

Stayed in March 2025

Elevator were slow

Good location

Stayed in March 2025