For the price paid I was quite surprised to be sharing the hotel with refugees

Stayed in May 2024

Arrived at 3.00pm, room wasn't ready until 4.00pm

Location was easy to get to,

Stayed in May 2024

Bedroom had a musty smell.

Breakfast was lovely

Stayed in May 2024

Staff on reception were welcoming and staff in Bar were pleasant but not at all attentive or interested in their jobs. They didn’t seem well trained in customer service or attention to detail of any kind. I work in hospitality and notice this. The cleaning staff were very helpful and had very good customer service. The bar staff seem very disorganised, dirty tables left outside and when we ordered coffee no offer to bring our drinks to us outside, we spilled a coffee and no one came out to clean it, just left us with a dirty table. The permanent residents of the hotel were sometimes noisy at our area, I can understand this though as they live there and they are entitled but annoying for guests paying a lot of money. It’s a pity as the hotel could be amazing if it had a much stronger focus on customer service.

Lovely and well kept grounds and Foyer is very nicely decorated and pleasant. Rooms are clean but basic for the price.

Stayed in May 2024

Screws found on the floor in our room, both myself and my wife stepped on them. When brought to attention of the staff, one receptionist smiled and said very good. Others just said ogmh we sent someone to hoover the room. The shower wasnt amazing, wouldnt stay in the holder and soaked the bathroom floor even when using the shower curtain.

Breakfast, dinner and pool were all very good standard.

Stayed in March 2024

Tv channels were minimal and cigarette smoke smell in the bathroom was strong.

Nice room

Stayed in April 2024

No heating

Size of room

Stayed in January 2024

Our tv was broken on arrival, we needed it to keep our small kids entertained when in the room between meals and trips out. We ended up having to move to another room. Having to move luggage travel cot etc first night was wasted at the keycards kept not working so as we moved to one room , we got locked out of our old room trying to move things, then locked out of new room as key card wouldn’t work. The whole weekend we had to keep going to the front desk to get our key card validated as we were locked out every time we left our room, which is not ideal with very young children.

Lots of things for children, the staff are super friendly and accommodating.

Stayed in March 2024

I could smell smoke from cigarettes in the room, it was too much i think some clients do smoke inside the rooms, not good for cigarette smoke does stay for long in the room even if the room was opened for sometime and bedding changed. Kindly make it a point that , strictly no smoking in the rooms, put up big visible stickers in the rooms , then you will be a platinum hotel. Otherwise i loved everything about it.

The comfort of your beds and rooms so spacious

Stayed in March 2024

Cleanliness Uncomfortable bed

Stayed in February 2024

Room had no hot water couldn't shower

Great staff

Stayed in February 2024

No hot water for our whole stay. Pretty sure we ate something dodgy, both myself and my husband felt sick a few hours after eating breakfast.

Staff were great

Stayed in February 2024

Everything the place was a kip

Nothing

Stayed in January 2024

I did not sleep well because the buzzing noise from the en-suite. And earlier in the evening no hot water in hand basin taps called reception and housekeeping called- to get hot water in the tap I need to turn on bath taps and then water comes to hanbasin. Same thing next morning no hot water

Location

Stayed in January 2024

The heating did not seem to be working itwas cold .. the food & drink was expensive

Friendly staff

Stayed in January 2024

The room was lovely and warm when we arrived but it turned really cold during the night and when we woke up in the morning the room was freezing. There was an electric heater but we’ve not had to use one in any other hotel. To get hot water in the sink, the water had to run for what felt like 10/15 mins. The shower thankfully didn’t have that issue. Breakfast was disappointing, I ordered poached eggs and sausages. The two poached eggs came out on a half slice of sourdough, never seen this in any other hotel or restaurant. There has always been at least a full slice of sourdough. Whether it be full slice or in two halves. My partner got the full Irish, the rashers were burned to a crisp and not edible. Photos attached.

Location was excellent. The staff were great with handling the booking and could not be anymore helpful.

Stayed in January 2024

No hot water for the duration of the stay meaning no hot showers or bath in the evening or morning. 1 bath towel between 2 guests Cold room- which could have been helped with a hot shower 1 bottle of water supplied between 2 guests

Staff at check in were so lovely

Stayed in January 2024

didn’t have enough towels - only one, when we were two in a twin room

Stayed in January 2024

Staff at check in was abrasive and argumentative. Spent about 5 minutes at with me that I didn’t have a reservation. Bar staff under trained and understaffed

Property was great. Small zoo out back was a wonderful surprise. Clean spacious room.

Stayed in January 2024

Heating did not work and the rooms were freezing.

Stayed in January 2024

We have used this hotel quite a few times in the past. However, this time the standard of hygiene was very bad. There was a very bad odour in the reception area and around the corridors to the bedrooms.Some of the staff were very rude and dismissive. What used to be a beautiful hotel to stay in has become a bad experience.

The location

Stayed in January 2024

Room was freezing rang reception to tell them the heating was working they said they would send someone to fix it that never happened

Kids club was great

Stayed in January 2024

Dinner was not great.had the fish.found bones in fish.potatoes was not very nice and veg either.Breakfast wasnt great either.

Location was good.room was nice.pool was also nice.

Stayed in December 2023

Rooms are dated Restaurant wasn’t open for dinner - had to eat in the bar. Bar staff were inexperienced and didn’t appear to be able to cope with very few customers. Bill was incorrect Food mediocre Swimming pool very small and not suitable for a “family” hotel

Staff were very friendly. Kids loved the paddocks Beds were very comfortable

Stayed in January 2024

Our card key didn’t work had to get new ones 5 times until the issue was resolved, and my swim suit got robbed

The spa treatments and the bed

Stayed in January 2024