21 Ship Street Great, Dublin Castle, Dublin 2 Dublin, Ireland
#5 of 163 hotels in Dublin
Guests' ChoiceBased on 724 hotel reviews
9.1Cleanliness
9.5
Comfort
9.6
Location
9.5
Facilities
9.3
Staff
9.4
Value for money
8.6
Free WiFi
9.4
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End of dialog contentReviewed: 31 March 2024
Thomas
United StatesIn many hotels you need to use hairdryer outside the bathroom. No Mirror in room , should put one by desk, which is where you have to blow dry your hair.
Brand new hotel, staff was so helpful. Great location, near Castle, St Patricks, many dining and pub choices, multi ethnic. King bed was very comfortable
Stayed in March 2024
Reviewed: 30 March 2024
Sinead
United KingdomNothing - it was incredible
The hotel was in a great location. Staff were so helpful. The rooms were beautiful with everything we needed and more, and exceptionally clean! Couldn't recommend this hotel highly enough!
Stayed in March 2024
Reviewed: 30 March 2024
Madison
United KingdomEverything was very good.
The staff and the rooms were lovely.
Stayed in March 2024
Reviewed: 28 March 2024
Tegan
United KingdomOnly thing is that the bathroom in the lobby is down stairs and there isn’t one on the restaurant and bar level
Phenomenal rooms, the loveliest and most accommodating staff ever. They checked us in as early as possible since we had an early flight & they held our bags for us the day we checked out. The rooms are so nice and bathrooms are lovely
Stayed in March 2024
Reviewed: 28 March 2024
Lisa
United KingdomNew and modern
Great location
Stayed in March 2024
Reviewed: 28 March 2024
Lisa
United KingdomEvery thing
Great location, very clean and comfortable and friendly staff
Stayed in March 2024
Reviewed: 25 March 2024
Collette
United KingdomLimited menu in the restaurant in the evening.
Locality, clean, modern
Stayed in March 2024
Reviewed: 25 March 2024
Leanne
United KingdomWe didn’t realise that the spa wasn’t open so that was the only thing that let it down for us
The property was beautiful
Stayed in March 2024
Reviewed: 24 March 2024
Sam
United KingdomBrilliant overall
Stayed in March 2024
Reviewed: 23 March 2024
Nigel
United KingdomNo parking
Great.
Stayed in March 2024
Reviewed: 23 March 2024
Joanne
United KingdomNothing, we liked everything
They have really thought about all the small details. It's new. Staff were so friendly and attentative.
Stayed in March 2024
Reviewed: 22 March 2024
Ted
United StatesNothing. It was wonderful.
It is brand new, literally. It was the turd day the hotel was open.
Stayed in March 2024
Reviewed: 21 March 2024
Amanda
United StatesThe only thing we did not like was the price we paid BUT I will clarify that we paid what we paid because it was St. Patricks Day weekend and we were later to the game getting something booked.
The staff onsite was exceptionally kind and attentive. We also loved our room as it was spacious and the tech aspect was something we had not experienced before. Great location as well with less than a 30-minute walk to most tourist destinations.
Stayed in March 2024
Reviewed: 21 March 2024
Amardeep
United KingdomAs a new hotel, a few bugs need to be ironed out
Great location
Stayed in March 2024
Reviewed: 19 March 2024
Ann
United KingdomThere was no helpful literature in the bedroom regarding useful information inside the hotel or suggestions regarding the area
We had a wonderful stay The staff were lovely and very helpful couldn’t do enough for us
Stayed in March 2024
Reviewed: 9 March 2024
Siobhan
United KingdomPrice of breakfast
Stayed in February 2024
Reviewed: 15 February 2024
Tiffany
United KingdomWe were moved to a sister place down the road. Comms about this could have been a bit better
location great
Stayed in February 2024
Reviewed: 7 December 2023
Suzanne
United KingdomNothing
Perfect breakfast
Stayed in December 2023
Reviewed: 24 April 2025
Robert
IrelandGiven disabled room Sauna not working Both thread mills not operating in incline mode Listed with parking however parking is separate company 5 minutes walk away
Stylish
Stayed in April 2025
Reviewed: 22 April 2025
Kerry
United KingdomI chose this hotel due to its reviews on friendly staff, how good the spa facilities were & how good the breakfast was, however all failed to impress us. On checking in staff were unfriendly, the spa was not relaxing at all...the tiny hot tub pool was luke warm with no powerful jets, the sauna was out of operation.... quite disappointed. The breakfast was very poor, the bacon was very under cooked, I had to ask for fresh scrambled eggs which took 5 minutes to come out only to be very runny and Luke warm...had to keep asking where our coffee was.... The bar area is also a cafe which is so strange, and we were told on check in it was open until 11:30pm only to be asked to finish our drinks off at 10:30....in our room it states on the room facilities that there's a coffee maker which there is not so info is not correct.
Modern room and a comfortable bed & nice smelling toiletries.
Stayed in April 2025
Reviewed: 3 February 2025
Ht
Netherlandsdelivery truck one morning delivered also quite some noise for 'silent rooms'. Unclear domotica with even the toilet door which closes automatically. What a nonsens. Beds are as high as in a hospital. Not easy for shorter people to step out.
Breakfast was ok but beware... If you step into the room where the buffets are, don't go to the right for bread and eggs and also to the left for some fruit. The breakfast is then much more expensive
Stayed in January 2025
Reviewed: 28 November 2024
Amir
United StatesShower did not function properly. Water pressure was extremely low. Staff was very attentive and tried to be helpful but told us that that’s how the shower was supposed to work, which we found hard to believe. Felt a bit dismissive. Was hard to shower and warm up during our stay.
Stayed in November 2024
Reviewed: 24 November 2024
Martin
SwedenA bit pricey for what it was, no robes in the room. The lack of floor heating in the bathroom made it quite cold and unfriendly. The beds are extremely high. If you're short or have mobility issues, that could be a problem. Staff in the reception and restaurant was polite and did their work but nothing more. We hade higher expectations, due to the reviews that we've seen. The staff at the bar seemed more interested in talking to each other, or with their friends than to attend to the few customers, waiting to be served.
Location is great, peaceful but central. Nice and light reception. Impeccable cleaning.
Stayed in November 2024
Reviewed: 24 November 2024
Mary
United States Minor Outlying IslandsPerfect location and it did not have carpet in the rooms (big plus) great bathroom
Perfect location Nice staff great bar and food
Stayed in November 2024
Reviewed: 13 November 2024
Sarah
United KingdomConstruction work scheduled in the reception area through the night - wild, considering a hotel is literally somewhere people go to sleep!! Had to move rooms late at night. Could still hear the work from the new room. Management should consider the timing of scheduled work. Everything in the room is controlled via electronic buttons which drives mad. Sit still too long? Lights switch off 😞 Train-style buttons for locking the toilet didn't work in either room - door opened whilst we were trying to use the room 🫣 Curtains open automatically every time you arrive in the room (and then sometimes at random) - very annoying 🙄
Clean room Attentive staff
Stayed in November 2024
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