Reviews of The Fitzwilliam Hotel 5 stars
Saint Stephen's Green, D2 Dublin, Ireland
#35 of 163 hotels in Dublin
Guests' ChoiceReview score
Based on 1559 hotel reviews
9.1Score breakdown
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Cleanliness
9.5
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Comfort
9.6
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Location
9.9
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Facilities
9.1
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Staff
9.6
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Value for money
8.5
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Free WiFi
9.2
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Reviewed: 6 January 2023
Liam
United Kingdom1 review5.0“just enjoyable and relaxing place to stay”- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 1 night
- • Submitted via mobile
the late check ins and the early check out
everything was great from we went in the hotel doors to we went out again, friendly staff, the rooms are nice to.
Stayed in January 2023
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Reviewed: 6 January 2023
Tiffany
Ireland3 reviews1.0“Save your money, stay elsewhere.”- • Leisure trip
- • Couple
- • Signature Queen Room
- • Stayed 1 night
- • Submitted via mobile
Room was extremely noisy due to a night club next door. Did not feel like a 5*. Someone vomited outside our room and it took ages to get it cleaned up.
Staff were relatively friendly
Stayed in January 2023
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Reviewed: 2 January 2023
Gillian
Ireland2 reviews4.0“started excellent to begin but turned out it wasn’t”- • Leisure trip
- • Couple
- • Signature Twin Room
- • Stayed 1 night
- • Submitted via mobile
the service in the bar was extremely poor and the car park attendant was rude. I sent an email last week and it went unanswered.
the room was fantastic
Stayed in December 2022
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Reviewed: 23 December 2022
Andrews
United Kingdom1 review6.0Pleasant- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 4 nights
- • Submitted via mobile
the food was absolutely terrible. shocking for a hotel of this price
loved the balcony !
Stayed in December 2022
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Reviewed: 22 December 2022
Mitchel
United Kingdom5 reviews12 helpful votes2.0“£500 a night for what was no more than a travel lodge very run down, dated,”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
£500 a night for what was no more than a travel lodge very run down, dated,
location
Stayed in November 2022
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Reviewed: 16 December 2022
Catherine
Ireland1 review7.0Good- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 2 nights
- • Submitted via mobile
We booked a taxi for our wedding the following morning and asked for a nicer car if possible. We were told later in the evening this wasn't an option but booked a regular taxi anyway. Expected a call to the room at the time it was booked for but had to head down to the lobby...it wasn't there and was 15 minutes late. This was extremely stressful for such an important occasion and we barely made it on time. There is a shortage of taxis in the city but witnessed several people getting taxis straight from the lift during our stay with seemingly no trouble. Unforgiveably bad service from a 5 star, especially considering the event we neeeded the taxi for, our own wedding. Should have gone to the rank at Stephen's Green. The room was quite small considering the price, but the view and balcony made up for this. Heating system was noisy during the night and the hotel probably needs refurbishment.
Breakfast was exceptional. Great choice in the buffet and the cooked breakfast. Claire on the reception desk was so nice and pleasant on check-in. We received free prosecco and chocolates during our stay as we were getting married which was a lovely touch.
Stayed in November 2022
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Reviewed: 10 December 2022
Nicola
Ireland19 reviews1 helpful vote5.0“comfortable but had to move rooms”- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
first night the heat didn’t work, it was freezing temperatures outside. I had to be moved the next day
location
Stayed in December 2022
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Reviewed: 10 December 2022
Gwen
Ireland24 reviews4 helpful votes6.0“great location but expensive”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 1 night
- • Submitted via mobile
very overpriced for what was an ordinary hotel room
location
Stayed in December 2022
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Reviewed: 6 December 2022
Seamus
Ireland13 reviews6.0“Great location, nice hotel, but not special.”- • Leisure trip
- • Couple
- • Signature Twin Room
- • Stayed 1 night
- • Submitted via mobile
Rooms feel a bit dated - furniture/carpet etc probably need upgrading, would make a big difference. Breakfast a bit disappointing, great menu but the quality of the food that came out wasn’t great (pancakes were burnt, porridge was swimming in maple syrup) and service wasn’t like the reception staff.
Great location, nice lobby. underground car park very handy if driving. complimentary minibar was great. Reception staff were excellent.
Stayed in December 2022
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Reviewed: 5 December 2022
Margaret
United Kingdom5 reviews6.0“Good, very comfortable.”- • Leisure trip
- • Family with young children
- • Signature Queen Room
- • Stayed 2 nights
- • Submitted via mobile
on arrival it would have been so good to know we were assured of a meal and a table, but there were no tables left in restaurant on so we had to perch in bar. If f we had been asked beforehand we could have asked for a table. Please ask in advance for guests’ preference.
most things- the staff were charming and helpful, the room was lovely.
Stayed in December 2022
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Reviewed: 4 December 2022
Gavin
Ireland15 reviews6.0“Lovely staff, lovely room, great location.. Very disappointed with the hotel bar. It does not reflect the standard of th”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Hotel Bar was very poor
Room was great.
Stayed in December 2022
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Reviewed: 4 December 2022
Gerard
United Kingdom12 reviews1 helpful vote5.0“It was not 5 star.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
The food. Cold soup for lunch and a very mediocre breakfast.
It’s location.
Stayed in December 2022
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Reviewed: 4 December 2022
Sara
Ireland2 reviews5.0Passable- • Leisure trip
- • People with friends
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Nothing wrong with the hotel but it’s basic for a 5 star hotel compared to others. The rooms, the lobby, the breakfast. Its not to the same standard as other 5 star Dublin hotels
Location
Stayed in December 2022
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Reviewed: 3 December 2022
Sheelagh
Ireland7 reviews7.0Good- • Leisure trip
- • Couple
- • Signature Queen Room
- • Stayed 1 night
- • Submitted via mobile
bar
rooms
Stayed in December 2022
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Reviewed: 3 December 2022
Cressida
Ireland9 reviews7.0Good- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
very noisy over night. People very loud on corridor.
location excellent. bar lovely. staff so nice and accommodating
Stayed in December 2022
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Reviewed: 27 November 2022
Tara
Ireland1 review6.0Pleasant- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
No hot water and called reception to be told you have to let hot tap run for 10 minutes, honestly, for the price of the hotel stay, you would expect hot water when you turn on tap?????
Location central and beautiful hotel
Stayed in November 2022
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Reviewed: 21 November 2022
Kalin4y
Bulgaria22 reviews3 helpful votes7.0Good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
too noisy restaurant, they promised to give us a breakfast box with coffee at the morning check-out (2 am) - no one knows about that on reception. No concierge for parked car and 15 mins looking at the parking for our car. The food was not well seasoned. Breakfast was OK. Тhey refused to give us an invoice even though the stay was 100% paid in advance
Perfect location and room. friendly and responsive staff.
Stayed in November 2022
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Reviewed: 20 November 2022
Lisa
Ireland11 reviews4.0“Great location, bit cold and noisy”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
The noise from the late night bar/club next door. Room was a bit on the cold side
The staff and the location in relation to Grafton street
Stayed in November 2022
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Reviewed: 20 November 2022
Elaine
Ireland6 reviews3.0“Very disappointing.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
Our room was located possibly furthest from the ground floor, beside a room with a loud crying child who cried more or less incessantly for approximately 2 hours early on a Saturday morning.
The location is excellent.
Stayed in November 2022
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Reviewed: 11 November 2022
Paul
Germany44 reviews7 helpful votes7.0“Familiar, comfortable, slightly “down at heel”.”- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
Furniture in the bedroom quite worn/ used and certainly in need of renewal if the hotel is to be competitive at a 5 star level. Curtains not attached at the sides and could not be closed properly.
Super location, comfortable beds, excellent and helpful staff.
Stayed in November 2022
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Reviewed: 5 November 2022
Cc
Ireland9 reviews1 helpful vote7.0Good- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 3 nights
- • Submitted via mobile
My neighbours were noisy
Perfect location, for going out, shopping, visiting Good food and friendly staff
Stayed in October 2022
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Reviewed: 1 November 2022
Joe
United Kingdom6 reviews1 helpful vote6.0Pleasant- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
the hotel is next to a niteclub. I was running the Dublin marathon on Sunday morning. extremely loud dance / bass music playing til 2am. hotel did apologise and refunded the nights accommodation which was appreciated
staff nice. location in Dublin good
Stayed in October 2022
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Reviewed: 31 October 2022
Anne
United Kingdom1 review6.0“stressful with extremely noisy first night but staff extremely helpful accommodating”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
size and standard of room somewhat small. sound travel throughout the hotel.
location and car parking available
Stayed in October 2022
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Reviewed: 31 October 2022
Janette
United Kingdom17 reviews6.0“nice room, great location bad noise pollution”- • Leisure trip
- • Solo traveller
- • Superior Double Room
- • Stayed 2 nights
- • Submitted via mobile
The noise from the club next door was so bad I couldn’t sleep until it finished around 4am
Stayed in October 2022
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Reviewed: 24 October 2022
Fionn
Ireland1 review7.0Good- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 1 night
This is not a 5 star hotel. Its a really nice 4 star hotel. They are missing the fine details of a 5 star. For example, food tray left outisde a room for 24 hours. 1 glass given for 2 people in the room. Blind coming loose off the bracket. Dirty pillows on the couch. Shower a bit dirty. All little things that arent an issue but you dont see these things in a 5 star hotel where its all about details.
Lovely hotel right in the heart of the city. Breakfast is amazing. Staff really nice and helpful.
Stayed in October 2022
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