Reviews of The Fitzwilliam Hotel 5 stars
Saint Stephen's Green, D2 Dublin, Ireland
#35 of 163 hotels in Dublin
Guests' ChoiceReview score
Based on 1558 hotel reviews
9.1Score breakdown
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Cleanliness
9.5
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Comfort
9.6
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Location
9.9
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Facilities
9.1
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Staff
9.6
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Value for money
8.5
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Free WiFi
9.2
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Reviewed: 6 April 2025
James
United Kingdom116 reviews2 helpful votes7.0“Average hotel.”- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 1 night
- • Submitted via mobile
Very good location Good breakfast Friendly staff Hotel lacks style and dated Double bed small and uncomfortable
Stayed in April 2025
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Reviewed: 24 March 2025
Conor
Ireland10 reviews7.0“Well located but otherwise average.”- • Leisure trip
- • Solo traveller
- • Signature Queen Room
- • Stayed 1 night
- • Submitted via mobile
Breakfast
Stayed in March 2025
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Reviewed: 8 March 2025
Kiely
Ireland7 reviews6.0Pleasant- • Family with young children
- • Signature Queen Room
- • Stayed 2 nights
- • Submitted via mobile
Rooms are far too small for a 5 star hotel
Stayed in February 2025
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Reviewed: 1 March 2025
Janet
United Kingdom1 review5.0Passable- • Leisure trip
- • Group
- • Signature Queen Room
- • Stayed 2 nights
- • Submitted via mobile
The rooms were not as nice as I expected and the entrance was under construction.
Stayed in February 2025
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Reviewed: 30 January 2025
Breda
Switzerland33 reviews1 helpful vote7.0“Staff were friendly nice location but not a five start experience”- • Business trip
- • Group
- • Signature Queen Room
- • Stayed 2 nights
There was no nice area to sit and work or meet colleagues and I did not receive any information on what there was at the hotel like restaurant gym etc
Location and staff
Stayed in January 2025
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Reviewed: 23 December 2024
Robert
Ireland3 reviews1 helpful vote2.0“Could be much better than what it is. Always associated the Fitzwilliam with so much more very underwhelmed.”- • Business trip
- • Couple
- • Signature Queen Room
- • Stayed 1 night
- • Submitted via mobile
The fridge had mould in it we left for a few hours and asked for it to be cleaned and it wasn’t.
Location is very good
Stayed in December 2024
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Reviewed: 28 October 2024
Donnelly
Ireland6 reviews6.0“It’s very over priced”- • Leisure trip
- • Couple
- • Signature Twin Room
- • Stayed 1 night
- • Submitted via mobile
At 2 separate occasions staff knocked door to give water & then to give chocolate , disturbed us
It was close to start line for marathon
Stayed in October 2024
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Reviewed: 27 October 2024
William
United Kingdom13 reviews6.0“Good value, great location friendly and helpful staff”- • Business trip
- • Couple
- • Signature Queen Room
- • Stayed 2 nights
- • Submitted via mobile
Bed could have been bigger
Good choice of freshly cooked items. Nice comfortable room
Stayed in October 2024
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Reviewed: 13 October 2024
Susan
Canada43 reviews6 helpful votes6.0“Not as wonderful as the Fitzwilliam in Belfast!”- • Leisure trip
- • Couple
- • Signature Queen Room
- • Stayed 2 nights
- • Submitted via mobile
We felt disrespected upon arriving because rather than being asked if staff could take our bags, they were literally snatched from our hands regardless of our insisting 'NO'. We had been traveling for 3 weeks with one piece of carry-on luggage and preferred to hold onto them. We also don't want someone to 'deliver' them to our room once we are checked on.....or to have that individual load them on racks or whatever and explain the features of the room. That concept is ridiculous for experiencesd travellers. When the staff almost pushed their way into our room in spite of our protests, l was trapped in the bathroom as the room was so tiny inspite of it being a 'signature queen'. Plus we felt it was overkill to have 4 men at the front door on occasion to open it. Restaurant food was disappointing.
The location was very good and the room.was quiet...although the window blind broke almost immediately. And we had excellent service when departing the hotel.
Stayed in October 2024
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Reviewed: 7 October 2024
Susan
Ireland9 reviews5.0Passable- • Leisure trip
- • Solo traveller
- • Signature Queen Room
- • Stayed 1 night
- • Submitted via mobile
Very dissapointed for supposed 5 star. Decor abismal and depressing Bed tiny Most depressing bar ive ever seen in my life
Location Complimentary prosecco
Stayed in October 2024
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Reviewed: 30 August 2024
Cesar
United States2 reviews5.0“Not happy with the room, the location was good, the concerge help was very good.”- • Leisure trip
- • Family with young children
- • Signature Twin Room
- • Stayed 3 nights
Location
To get two twin beds for over 700 US Dollars a night is outrageous!!!!! My mother and I were stuck in a tiny room. The River Lee Hotel in Cork was far superior for 300 US Dollars a night. You got two queen beds with a room twice the size. Their restaurant was incredible. Their breakfast was incredible and included in the price.
Stayed in August 2024
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Reviewed: 14 August 2024
Libor
Czech Republic12 reviews1 helpful vote6.0“Probably not coming back again 😟”- • Business trip
- • Couple
- • Signature Queen Room
- • Stayed 3 nights
Super bad wifi, it was basically a joke, such a slow wifi was some time in 90s, but these days ??? Very bad matrass, very soft so my spine hurst all day. In the night where was a super bad smell from the A/C, but I was so tirted that I felt asleep...
Stayed in August 2024
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Reviewed: 12 August 2024
Kirsten
United Kingdom18 reviews6.0“Comfortable and friendly, spoilt only by smell of engrained cigarette smoking.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
Our room smelt of ingrained smoke. The staff were apologetic when we reported this, and advised that it has had recent refurbishment and smoking is now not allowed. But It still had that unpleasant aroma of old, ingrained cigarette smoking. Very sad if that can't be eradicated, or of thad returned since the refurbishment, clearly smoking detectors are needed.
Staff friendliness and location were great.
Stayed in August 2024
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Reviewed: 4 August 2024
Arran
United Kingdom5 reviews6.0“Ok but could have been better but”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
A lot of noise from doors closing , people on corridor could be heard in room Gym tiny, weights not in pairs and no upright bike and treadmill not working
Location perfect to walk the city
Stayed in July 2024
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Reviewed: 29 July 2024
Declan
Ireland7 reviews1 helpful vote7.0“Upgrade your bar area”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Ground level was very disappointing. It was like being in a basic pub, not a nice hotel.. it wasn’t the type of place you feel feel comfortable sitting in the bar dressed to go out
Location
Stayed in July 2024
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Reviewed: 28 July 2024
Naomi
United States14 reviews1 helpful vote6.0“It was good, but not worth the price.”- • Leisure trip
- • Solo traveller
- • Signature Queen Room
- • Stayed 3 nights
- • Submitted via mobile
I would suggest that the concierge work on being more attentive with suggestions and during check-in. When a guest arrives, you can assume they have traveled and are tired. They don’t want scrap pieces of paper with random names for places to eat. Also, maybe just offer folks water or tea while they are checking in. When you clean the rooms for a guest staying more than a night, add the milk, coffee, water, and sugar so they don’t have to keep asking. Refreshing the hand soap each day is unnecessary, but coffee, milk, and sugar are 100% essential. The food via room service was good.
Being excited to stay at a five-star hotel, my expectations were really high. The rooms were great, and the sheets were so soft and comfy. I LOVED the tub.
Stayed in July 2024
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Reviewed: 16 July 2024
Blair
United Kingdom1 review7.0Good- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Bath wasn't working. Showers available,though When I pay good money you expect the bath to at least be working. Especially after being out and walking all day. 5 star hotel. Though I have stayed in better 3 star. Not worth the money we payed. Will not be back.
Staff were very well mannered.
Stayed in July 2024
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Reviewed: 3 July 2024
Derek
South Africa71 reviews23 helpful votes6.0“This is not 5 star.”- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 3 nights
- • Submitted via mobile
Really slow wifi, uncomfortable bed, aircon not working on the first night, front desk and concierge staff were neither helpful nor friendly. small room, tiny shower, smelly towels, minibar lacking, room service food was average at best (ordered a sourdough toastie which came on plain white bread). No small touches or refinement of any kind. Front desk didn't even ask how our stay was at checkout, let alone offer water or coffee or any assistance. Not sure how they managed to get a 5 star rating, but this doesn't even deserve 4 in my opinion. Management, you leave much to be desired for a 'prime' property. Train your staff (and perhaps yourself) in HOSPITALITY for goodness sake, or hire someone who can.
Location was great, coffee and staff in the restaurant were wonderful.
Stayed in July 2024
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Reviewed: 11 June 2024
Emily
United States9 reviews3.0“Hotel room was dirty and staff was slow to respond to our needs. Simply did not give a 5 star vibe”- • Leisure trip
- • Family with young children
- • Signature Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Not clean, staff was not responsive in the moment though the hotel manager did make things a bit better after we left
The location
Stayed in May 2024
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Reviewed: 1 June 2024
Anju
Oman1 review3.0“Can be improved”- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 3 nights
- • Submitted via mobile
Breakfast menu ,water replacement in rooms
Breakfast very poor in view of five star hotel
Stayed in May 2024
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Reviewed: 28 April 2024
Vincent
France34 reviews4 helpful votes5.0“poor value and noisy…hard to see how it rates as a five star hotel”- • Leisure trip
- • Couple
- • Signature Queen Room
- • Stayed 3 nights
hideously expensive for such average accomodations and VERY NOISY…between rooms and corridors… worse still… LATE NIGHT MUSIC BAR BANGING AWAY NEXT DOOR TO THE EARLY HOURS not my idea of an ideal set up for sleeping
the staff and the location
Stayed in April 2024
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Reviewed: 14 April 2024
Jude
Ireland38 reviews2 helpful votes3.0“Over priced for the service availble”- • Leisure trip
- • Couple
- • Signature Queen Room
- • Stayed 1 night
- • Submitted via mobile
Poor standard No water available for the duration of the stay Bar food Steak very poor
Location
Stayed in April 2024
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Reviewed: 14 April 2024
Myles
Ireland13 reviews2 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Noise from maintenance work early in the morning.
Staff are excellent. Valet parking in city centre is priceless.
Stayed in April 2024
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Reviewed: 9 April 2024
Ian
United Kingdom1 review5.0“High prices for average provision of a so called 5* hotel.”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 2 nights
- • Submitted via mobile
Unattractive lobby and bar/restaurant
Good location and staff.
Stayed in February 2024
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Reviewed: 2 April 2024
Olena
Ireland118 reviews59 helpful votes7.0Good- • Leisure trip
- • Couple
- • Signature Queen Room
- • Stayed 1 night
- • Submitted via mobile
It was ok, but we did expect much more from iconic 5 star hotel in Dublin. Small room ( nice though), staff definitely could be more client focused. We didn’t have hot water in the room at night. And we got very upset not having a bath.
Great location. Clean.
Stayed in February 2024
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