Very expensive breakfast & other services

Great location & very nice hotel, fresh renovated, great sea view

Stayed in February 2025

A smoking area outside for my husband It would have been ideal if breakfast ended at 11am instead of 10:30

The room was perfect and spacious. Gym was really well equipped, big and well airconditioned. Pool area and outside lounge facilities were amazing with a separate pool for children. Breakfast was excellent so much variety and a little different every day. Great coffee!

Stayed in September 2024

Breakfast unexceptional. Pool bar food and service disappointing. No hand shower in bathroom only fixed ceiling outlet.

Pool, quality of rooms and lobby. Tasteful decor. Staff generally friendly and helpful.

Stayed in July 2024

Staff was a bit too late for delivering orders

Being pet friendly and good location

Stayed in June 2024

We got a room for people with disabilities, which we didn’t ask

Nice and clean

Stayed in June 2024

I’m still waiting for my invoice

Stayed in June 2024

loud rooms and the value for money is "ok"

great location (even tho the entire beach area is in shambles because of the new tram) and nice people.

Stayed in March 2024

There was only one place to hang one towel in the bathroom. There was no brush to clean the toilet bowl when needed. and although we asked for one, we didn't get it. No toothbrush and toothpaste. (it is expected in this hotel level) bg

Very good and varied breakfast

Stayed in January 2024

Staff was extremely helpful and friendly

Stayed in September 2023

Rooms weren’t that big and could do with more storage. Pool bar staff were very rude.

Hotel was in a great location and fantastic sea view room where we could see the sunset every evening. Breakfast was amazing and pool area very good.

Stayed in August 2023

the restitution from the second payment drawn from my credit card

Please settle URGENTLY my problem : I payd per advance payment the 13/7/23 630.63 USD = 2.341,94 NIS for the night 23 - 24/07/23 (that you draw on my credit card). Sheraton Grand draw a SECOND time from my credit card 665.73 USD = 2.409,94 NIS. Thank you in advance, Regards Lyliane WEIL

Stayed in July 2023

Food quality

Stayed in July 2023

Room had all amenities ,good view and hotel is close to many attractions.

Stayed in November 2022

A friendly, helpful, professional and efficient team. Great room. Very nice club floor and amenities

Stayed in August 2022

Front of house staff need training in terms of interaction and communication skills. First answer almost always 'no' Poor concierge offering for 5 star property. Need a taxi service offering

Property, position and breakfast very good Renovated rooms great

Stayed in July 2022

My stay was perfect.

The Sheraton Grand is my favorite place to stay in Israel. Anat Shilon went above and beyond to make sure everything was perfect with my stay. She is the most professional and hospitable host I have ever met during my travels, and Anat's team made sure every detail was perfect with my stay. I have stayed at numerous hotels in both Jerusalem and TLV, but this was by far my favorite hotel in Israel. The views from my room were unreal. I will be visiting again soon.

Stayed in December 2024

Room service phone number never answered, patched me through to the lobby and never called back.

Staff was very friendly. Place was exceptionally clean with incredible attention to detail. Felt very modern and upkept.

Stayed in August 2024

Terrible treatment by security staff when we were told we couldn’t leave the car for a few mins in order to check in and that one of us had to stay in the car. No help offered whatsoever, and then the reception staff didn’t hear us out and instead were coming with nonsense reasons to explain their stupid policy

Stayed in August 2024

Sea view turned out not to be sea view

Stayed in May 2024

Clean room adequate good serve all round excellent breakfast will visit again

Stayed in March 2024

There was nothing I didn't like!

The staff were so helpful and friendly. Our room was extremely comfortable and clean. The pool area was lovely and spotlessly clean. The location was great.

Stayed in August 2023

It didn’t have a bathtub, and we thought the room should have been a bit bigger, considering how much we paid.

We were upgraded to an ocean facing room because it was our wedding anniversary. It was lovely looking out over the boulevard and all the people! The breakfast was superb and the pool was nice, as also were the meals we had from the pool bar. Also we loved the location because it was quite central, and within walking distance to anywhere we wanted to go, including Jaffa. The hotel looks like it’s been newly renovated and it has a great ambiance when you walk in. Highly recommend to stay there.

Stayed in July 2023

There was really nothing that I can complain about.

Conveniently situated. Staff exceptional and so friendly! Breakfast- was out of this world!

Stayed in June 2023

Nothing

Great staff. Excellent location.

Stayed in July 2023