The location is great, 5km from the ghats n the temples. The rooms are clean and we'll maintained. It's the staff that are fantastic both at the welcome desk and the restaurant. Very friendly, helpful and proactive

Stayed in April 2025

Cash management I booked for three days they collected full money but I checkout a day earlier my money was not refunded

Room

Stayed in March 2025

A little expensive (compared to DT by Hilton Jaipur) but it was a last minute booking

Facilities and service are very good - bed, shower, restaurant, breakfast, gym

Stayed in March 2025

Contacting them before arrival on phone was difficult

Everything was perfect

Stayed in March 2025

The staff was worst because they are not supporting on time and the money what I spent for this hotel was disaster. Nothing value I can suggest don't choose this hotel, if you need all good facilities go with 3 or 4 start hotel ,they can much support better than hilton hotel. Worest hotel ever I chosen. Thanks Ram from Saudi arabia

Stayed in March 2025

The staff was some of the finest and politest l have ever seen in any hotel. They were going all out to meet our requirements

Stayed in March 2025

Check out timings could be better

Everything was great

Stayed in March 2025

Disappointing Experience – Not Worth the Price We had high expectations when booking DoubleTree by Hilton Varanasi, considering it’s a 5-star property, but unfortunately, our experience was far from satisfactory. • Food Quality: The food was not fresh at all and lacked the quality expected from a Hilton property. We were extremely disappointed with both the taste and hygiene standards. • Cleanliness Issues: The toilets were very dirty, and it was clear that proper maintenance was lacking. For a premium hotel, this was completely unacceptable. • Bed Linen & Hygiene: The bedsheets were not clean, which raised concerns about overall hygiene. A hotel of this level should ensure spotless and fresh bedding for guests. • Value for Money: Given the high price we paid, the service and facilities did not match up at all. This stay did not feel like a 5-star experience. Overall, our stay was disappointing, and we would not recommend this hotel unless they make significant improvements. Hilton properties usually maintain a certain standard, but this one failed to deliver.

Stayed in March 2025

Location very bad as per hilton, water was getting clogged in washroom, mosquito in room, very high priced food but then also taste is very bad not expected from hilton.

No breakfast was taken.

Stayed in March 2025

The pool isn’t very functional and there is a QR code for poolside bar but this is not in use. Would be a nice touch.

The cleanliness and the look.

Stayed in March 2025

All the staff though polite appeared novice , unprofessional and un trained reflecting poorly on the top management. The guards at the entrance , the personnel manning the reception, the housekeeping staff lacked the attitude to provide service .

The house keeping after a lot of follow up made the bed as requested. The check in and check out was quick .

Stayed in March 2025

Attentive staff. Rohit Rai at restaurant was amazingly helpful.

Stayed in February 2025

It was a pleasant stay. Overall a good hotel and would like to go back again in future.

Stayed in February 2025

Subject: Disappointing Experience at DoubleTree by Hilton, Varanasi (Feb 24-25, 2025) Dear Guest Relations Team, I am writing to express my deep disappointment with my recent stay at DoubleTree by Hilton, Varanasi, from February 24th to 25th, 2025. As a frequent traveler and a loyal Hilton guest, I had high expectations, but unfortunately, my experience at your property fell far below acceptable standards. Front Desk Inefficiency & Poor Productivity From the moment I arrived, the front desk staff displayed a lack of efficiency and professionalism. Despite having a reservation, I was informed that rooms were unavailable, as they were deemed unfit for allocation. The process of finding a suitable room was unreasonably slow and disorganized, causing unnecessary delay and frustration. Moreover, the front desk manager was inefficient in handling the situation. Despite my repeated requests to meet the General Manager (GM), I was given the standard response that the GM was out of town. A well-managed hotel should have a clear chain of command and someone responsible in the GM’s absence to address guest concerns. Unhygienic & Poorly Maintained Rooms The initial two rooms allocated to me were in unacceptable condition—dirty and poorly maintained. After raising my concerns, I was eventually moved to another room, but this should not have been the case in a property of Hilton’s reputation. Guests should never have to go through multiple room changes to get a clean and acceptable space. Lack of Response at Check-Out At the time of check-out, I again requested to meet with the General Manager to share my feedback, but once again, the front desk remained unresponsive and did not facilitate any meeting or alternative resolution. This lack of guest engagement was truly disappointing.

Exceptional Service in the Restaurant While my overall stay was far from satisfactory, I must commend the restaurant staff for their excellent hospitality. Vikram, Ramashray, and Avantika went above and beyond to make our dining experience pleasant and comfortable. Their professionalism and attention to detail were a stark contrast to the inefficiency at the front desk.

Stayed in February 2025

Room was very comfortable and clean. A quiet sanctuary.

Stayed in January 2025

Room issue

Room issue

Stayed in February 2025

To bad experiences when I book the hotel the price was very high for 13 of Feb unfortunately I had booked for that day and when I chk on the same day of arrival on the hotel for same day and same hotel it was half the price so it's menu plating the price shame so I don't understand to whome should I blame to hotel or booking .com

Stayed in February 2025

Nothing

I had an emergency and immediately with in 20 minutes an expert Dr came with a nurse .

Stayed in February 2025

Amazing

Stayed in January 2025

Location is little congested

Clean room, good food

Stayed in February 2025

Location

Staff was super helpful. All were trying to make your stay comfortable. Except Location, every thing was very good.

Stayed in February 2025

However , I am claustrophobic and the power went off while I was in the lift . And got stuck 3 times in the lifer for 2-5 mins . Which was really annoying and scary for me .

Property is good

Stayed in January 2025

Everything as per expectations. Great service, staff, room, dining (restaurant and in-room). Highly recommend the hotel for luxurious stay.

Stayed in February 2025

Excellent team ensuring best of support to various stay needs. Comfortable stay with wide range of breakfast and ala carte options

Stayed in February 2025

Niceeeeeeeeeeeee

Sippppppppppb

Stayed in January 2025