Reviews of Four Points by Sheraton Hotel and Serviced Apartments Pune 5 stars
5th Mile Stone, Viman Nagar, Pune, 411014 Pune, India
#71 of 351 hotels in Pune
Guests' ChoiceReview score
Based on 532 hotel reviews
7.9Score breakdown
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Cleanliness
8.3
-
Comfort
8.5
-
Location
8.4
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Facilities
8.0
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Staff
8.6
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Value for money
7.6
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Free WiFi
8.5
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Reviewed: 19 December 2022
Manjunath
India44 reviews8 helpful votes10“Awesome period.”- • Business trip
- • Family with young children
- • Deluxe King Bed
- • Stayed 1 night
- • Submitted via mobile
Nothing.
Everything. Food particularly.
Stayed in December 2022
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Reviewed: 16 December 2022
Dipali
India13 reviews2 helpful votes3.0“would never revisit”- • Business trip
- • Group
- • Deluxe King Bed
- • Stayed 1 night
- • Submitted via mobile
nothing, the front desk lady didn’t know about anything and was very rude
restaurant staff was good and restaurant food was good
Stayed in December 2022
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Reviewed: 27 November 2022
Vikash
India7 reviews4.0Disappointing- • Leisure trip
- • Group
- • 550 sqft Bedroom Apartment with Kitchenette (Complimentary Lounge Access with 2 IMFL drinks & snack buffet during 1800 to 2000 hrs)
- • Stayed 2 nights
- • Submitted via mobile
the hotels run down very low standard service and linen was yellow
Stayed in November 2022
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Reviewed: 27 November 2022
Nirmalendu
India3 reviews10“Amazing Staff, Great Centrally located property, Will stay at this place again on my next visits”- • Leisure trip
- • Family with young children
- • Deluxe King Bed
- • Stayed 4 nights
It was perfect, no complains
Staff at the reception and the restaurant were amazing. I had some specific requirement for my coffee at breakfast. They fixed my coffee as I wanted, for the next 4 days I stayed, I did not have to inform them how I wanted it, they even if there was a change of attending person brought my coffee as I wanted. The persons on the receptions were amazingly very helpful too. Its a bit late that I am reviewing this stay, hence do not recall the names of people who attended to us. Even the valet guys were so good. Overall the 5 day stay was exactly how you would such a longish stay to go
Stayed in September 2022
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Reviewed: 27 November 2022
Neelima
India5 reviews3.0“Extremely average, not a Sheraton experience”- • Leisure trip
- • Couple
- • Deluxe King Bed
- • Stayed 2 nights
- • Submitted via mobile
Absolutely dismayed by the service. No acknowledgement of birthdays despite being told on the special requests section. No acknowledgement of smoking room request. Nobody was answering phone calls between 10 am to 1pm as I tried to reach out about a delay in check in. Once we got there, they claimed all smoking rooms were booked out. Then claimed not to have been told about deluxe room by Booking.com. When we expressed frustration, suddenly a deluxe smoking room was available. The room carpet has not been cleaned. The room service staff do not seem to remember when requests are made, despite multiple calls. The lever of the chair in the room simply broke apart when I tried to increase height. When the guests service manager was told about the birthday and how below average our experience was, the service picked up a little. If you can find a budget hotel with better service - please do
It's a great place to dump your bags and go around your business in the city. Extremely basic. The breakfast is okay
Stayed in November 2022
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Reviewed: 19 November 2022
Irfan
India2 reviews1.0“Bad Stay with bad billing..”- • Business trip
- • Solo traveller
- • Executive King Bed Room (Complimentary Lounge Access with 2 IMFL drinks & snack buffet during 1800 to 2000 hrs)
- • Stayed 3 nights
The bill payment and accounting staff is not honest. Overcharging for services which you have never used.
Stayed in September 2022
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Reviewed: 14 November 2022
Vrushabh
India3 reviews3.0“overpriced 5 star hotel which doesn’t seem like 5 star”- • Leisure trip
- • Couple
- • Deluxe King Bed
- • Stayed 1 night
- • Submitted via mobile
there is issues like AC not working to pool seats not being clean
nothing much it’s overpriced and doesn’t seem like 5 star
Stayed in November 2022
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Reviewed: 13 November 2022
Vikas_srivastava
India25 reviews2 helpful votes10Exceptional- • Business trip
- • Couple
- • Deluxe King Bed
- • Stayed 1 night
- • Submitted via mobile
Great staff, great food
Stayed in October 2022
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Reviewed: 25 October 2022
Wilbur
United Kingdom6 reviews2.0Very poor- • Leisure trip
- • Couple
- • Deluxe King Bed
- • Stayed 1 night
- • Submitted via mobile
the staff at the reception was not very welcoming and the hotel seemed to lack for a Sheraton standard.
the view was alright.
Stayed in October 2022
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Reviewed: 14 October 2022
Sumit
Singapore10 reviews4.0“Not worth the price very poor maintenance of rooms”- • Leisure trip
- • Family with young children
- • Studio Apartment with Kitchenette
- • Stayed 5 nights
- • Submitted via mobile
In room electrical points were not working, water from bathroom was overflowing to room.
Breakfast spread
Stayed in September 2022
-
Reviewed: 28 September 2022
Vinay
India13 reviews1 helpful vote10Exceptional- • Business trip
- • Family with young children
- • 650 sqft Bedroom Apartment with Kitchenette (Complimentary Lounge Access with 2 IMFL drinks & snack buffet during 1800 to 2000 hrs)
- • Stayed 3 nights
- • Submitted via mobile
Food and service
Stayed in September 2022
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Reviewed: 25 September 2022
Sagar
India4 reviews10Exceptional- • Business trip
- • Family with young children
- • 550 sqft Bedroom Apartment with Kitchenette (Complimentary Lounge Access with 2 IMFL drinks & snack buffet during 1800 to 2000 hrs)
- • Stayed 1 night
- • Submitted via mobile
Room
Stayed in September 2022
-
Reviewed: 8 September 2022
Vishal
India11 reviews4.0“Disappointing”- • Leisure trip
- • Family with young children
- • Deluxe King Bed
- • Stayed 2 nights
- • Submitted via mobile
AC not working well into Room Breakfast service very Bad, Both Food and service quality is pathetic
Property location, Size of room, Cleanliness
Stayed in September 2022
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Reviewed: 6 September 2022
Zandro
Philippines32 reviews4 helpful votes10“what is important to me is the staff is helpful and clean room”- • Leisure trip
- • Couple
- • Deluxe King Bed
- • Stayed 2 nights
- • Submitted via mobile
nothing
the staff are nice and smilling
Stayed in September 2022
-
Reviewed: 5 September 2022
Pratap
India15 reviews2 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe King Bed
- • Stayed 1 night
- • Submitted via mobile
Ambience , location, service. Special thanks to Ashish and Jeetendra for going out of their way and making the stay a worth remembering !!
Stayed in September 2022
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Reviewed: 3 September 2022
Vinod
India8 reviews2.0Very poor- • Business trip
- • People with friends
- • Deluxe King Bed
- • Stayed 1 night
- • Submitted via mobile
room service was pathetic
Stayed in September 2022
-
Reviewed: 3 September 2022
Vinod
India8 reviews3.0Poor- • Business trip
- • People with friends
- • Deluxe King Bed
- • Stayed 1 night
- • Submitted via mobile
service of room service
Stayed in September 2022
-
Reviewed: 2 September 2022
Amit
India18 reviews5.0“Just fine”- • Leisure trip
- • Family with young children
- • 550 sqft Bedroom Apartment with Kitchenette (Complimentary Lounge Access with 2 IMFL drinks & snack buffet during 1800 to 2000 hrs)
- • Stayed 3 nights
- • Submitted via mobile
Poor service at breakfast. We had booked an apartment but no kitchen utensils were provided till we asked for it
Breakfast was good Hotel location is good
Stayed in September 2022
-
Reviewed: 1 September 2022
Dave_n
India35 reviews5.0“Good. Can be much better.”- • Business trip
- • Group
- • 650 sqft Bedroom Apartment with Kitchenette (Complimentary Lounge Access with 2 IMFL drinks & snack buffet during 1800 to 2000 hrs)
- • Stayed 1 night
- • Submitted via mobile
The overall experience. Had requested an extra bed but they just gave a mattress on the floor and had to push the team to get a proper bed for us.
The location and the room was good
Stayed in September 2022
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Reviewed: 1 September 2022
Avishek
Germany47 reviews7 helpful votes5.0“Disappointed.”- • Business trip
- • Family with young children
- • Deluxe King Bed
- • Stayed 1 night
* Housekeeping services - had to call several times for water, Tea and milk for replenishments as they were not sufficient. * Extra markup charges while billing * The noisy water outflow in the bathroom * The bed which was claimed suitable for 03 adults was very uncomfortable to accommodate.
The location of the property. The building and the interior decorations.
Stayed in August 2022
-
Reviewed: 28 August 2022
Geetha
United Kingdom1 review4.0Disappointing- • Leisure trip
- • Solo traveller
- • Deluxe King Bed
- • Stayed 1 night
- • Submitted via mobile
The food was not to standard ,compared to other 5 star hotels and was extremely overpriced for what’s served . Also the restaurant was constantly over crowded The staff was not friendly
The room was good and comfortable , clean
Stayed in August 2022
-
Reviewed: 28 August 2022
Ravi
India2 reviews5.0“Overhyped hotel because of the brand. Better value at Hyatt or Novotel for the same price.”- • Business trip
- • Group
- • Deluxe King Bed
- • Stayed 2 nights
Housekeeping was a big miss. Replishment of towels and coffee in the room - the small touches that make the stay good were missing. The staff were either not trained well or simply couldn't care less.
Location, overall facilities were decent
Stayed in August 2022
-
Reviewed: 18 August 2022
Jumana
Kuwait27 reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • 650 sqft Bedroom Apartment with Kitchenette (Complimentary Lounge Access with 2 IMFL drinks & snack buffet during 1800 to 2000 hrs)
- • Stayed 2 nights
Cleanliness was poor - sofas and carpet was stained at various places Room service was slow in response and infact on 2 occasions didn't even bother to call back and communicate on non availability of towels and utensils Kitchen was inadequately equipped
Size of Room was good Breakfast buffet has good range
Stayed in August 2022
-
Reviewed: 15 August 2022
Nilesh
India4 reviews10Exceptional- • Business trip
- • Solo traveller
- • Executive King Bed Room (Complimentary Lounge Access with 2 IMFL drinks & snack buffet during 1800 to 2000 hrs)
- • Stayed 1 night
- • Submitted via mobile
Delay in check out , invoicing
Stayed in August 2022
-
Reviewed: 8 August 2022
Afsana
India18 reviews10“great hospitality”- • Leisure trip
- • Couple
- • Studio Apartment with Kitchenette
- • Stayed 1 night
- • Submitted via mobile
all good
staff
Stayed in July 2022
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