Pleasant stay n great customer service. Aarif was kind to ensure the stay was memorable

Stayed in April 2025

Resturant and restaurant service. No package drinking water. There’s no all day dining though in menu they mention it’s there.

Great location.

Stayed in April 2025

Location is very good as it’s walking distance to activities. Staff is very helpful. Breakfast has great options. The only missing thing is infrastructure considering it an international chain, I have expected a bit better but overall we had an amazing stay with Mountain View from balcony.

Stayed in April 2025

The hot or on the spot prepared food could have been better for breakfast, especially in the cold weather. The service was a little slow at the restaurant. The heaters in some rooms did not work as well.

We had booked 7 rooms for our family's stay. I liked that the bathroom floor was heated in some of the rooms. The staff were friendly and were quick to fix a broken door handle within 20 minutes of complaint. The scenery is absolutely stunning from the rooms with mountain view. The desert spread was good compared to the main course. The soups were also good. But main course was spicy to taste.

Stayed in March 2025

Amazing location. The property has recently opened, but the staff is really nice and food is decent. I would recommend this property to everyone

Stayed in March 2025

The cleanliness needs to be improved. For a new place it isn’t clean!

We had the suite n it had the most gorgeous views of the mountains; couldn’t get enough of it. It truly looks like a place straight out of the mountains. The food was excellent- special thanks to chef Manish for making excellent care n great hospitality. The staff at the restaurant were super friendly! Made every meal special

Stayed in March 2025

I had to inform the staff about bed sheets and towels being stained as I checked in. The TV Screen has lines and I couldn’t use it.

Staff were very friendly Danish and Chef Manish were very kind and helpful.

Stayed in January 2025

Bonfire facility required.

Breakfast was good, room was comfortable.

Stayed in January 2025

Limited choice of food

Good location and nice ambience.

Stayed in October 2024

There were some issues with the plumbing in the bathroom but it was sorted by the staff..

Well located with good views of the mountains. Good breakfast and service. We availed of dinner which was perfectly acceptable. Both Nitesh and Aarif were very helpful at reception and so were the 2 people at the restaurant.

Stayed in September 2024

The food menu is limited.

Location is great, staff is very good and hospitable.

Stayed in August 2024

Resturant was average , food choice limited and not that great in terms of taste and flavour , lacking some flavour especially salt . Bathroom sink was leaking , fan provided was dusty , house keeping was not the best , hard to get areas were dirty with dust . Would still visit again if I went to same location

Location was amazing , hotel rooms and vibe was really good with great views and helpful staff

Stayed in June 2024

variety of food was less

all good

Stayed in June 2024

for the price that we paid, it was totally not worth it. In house restaurant is not that good and is not available throughout the day

the room size is good and room was clean

Stayed in April 2025

Pros: Great location Courteous staff (mostly) Cons: 1) Poor linen quality. For an hotel charging 14k per night, you expect better quality. 2) Pathetic Food. Breakfast was below average, dal served in the dinner on the second night of the stay was undercooked/stale, had a severe stomach infection in the night post consuming it. During check out when I told the same to the hotel manager (some south indian gentleman don’t remember his name), he had the audacity to say that he consumed the same dal and it seemed okay rather than acknowledging that there seemed to be some issue, since 3 of us out of a group 5 had stomach infections post consuming the food. Was told that I’ll be shared the invoice copy over email post checking out, despite multiple reminders over email didn’t receive the same. What’s worse, the contact number mentioned on the app nobody was responding on the same.

Stayed in April 2025

Everything was good

Breakfast was good Location excellent

Stayed in March 2025

View from room

We like everything about property right from entry to exit..the staff is very cooperative all r happy faces..front desk Aarif Bhat,Shakir Hussain,Danish fayaz,security-Aasiq,S waheed-Ip..food was awesome Gawhar restaurant executive has guided us very well for food items ..chefs manish n wassem has very amazing taste of food..hotel is very clean n neat..toilets were hygienic n clean bed we very comfy..overall our stay was best had best time and lovely memories 😇

Stayed in January 2025

Na

Service n food

Stayed in December 2024

The road that leads up to the property is back breaking, and it’s also marked wrong on google maps which leads you to go around for 10 minutes before finding the hotel

Brand new property, very clean, inviting and warm staff

Stayed in September 2024

average food. limited items. access. bathroom did not have conditioner. no one bothered to ask us if our stay was okay when we were leaving

location. staff courtesy.

Stayed in October 2024

Room was bad and smelling ,room was warm asked for a fan which was never delivered . Shower water was not able to drain and tiles were broken .

Staff was caring and friendly

Stayed in July 2024

Nothing

Amazing location with courteous staff . Good food with good views . Staff was exceptionally good and Saleem was excellent among them . I would say this is the best property in Sonmarg .

Stayed in June 2024

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in March 2025