Reviews of Four Points by Sheraton Jaipur, City Square 4 stars
City Square, Vasundhara Colony, Tonk Road, 302018 Jaipur, India
#225 of 495 hotels in Jaipur
Guests' ChoiceReview score
Based on 394 hotel reviews
6.4Score breakdown
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Cleanliness
6.8
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Comfort
7.0
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Location
7.6
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Facilities
6.5
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Staff
7.3
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Value for money
6.4
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Free WiFi
7.5
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Reviewed: 3 April 2025
Smeeta
United Kingdom19 reviews3 helpful votes5.0“Great location but food and facilities were disappointing”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room ( 20% Dis on SPA, Laundry and Food & Soft Beverages only at The Eatery, Credit Meal of INR 1000/- in a the stay on Minimum bill amount of INR 2500/-)
- • Stayed 3 nights
- • Submitted via mobile
Rooms were tacky, especially the bathroom
Hotel was a disappointing with regards to rooms and food. Location was great for shopping
Stayed in March 2025
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Reviewed: 22 February 2025
Lesley
Zimbabwe4 reviews7.0Good- • Business trip
- • Solo traveller
- • Deluxe Twin Room ( 20% Dis on SPA, Laundry and Food & Soft Beverages only at The Eatery, Credit Meal of INR 1000/- in a the stay on Minimum bill amount of INR 2500/-)
- • Stayed 1 night
- • Submitted via mobile
Beds need to be renewed
Some renovations are required. Good hotel though
Stayed in February 2025
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Reviewed: 4 February 2025
Sanjay
Germany9 reviews5.0Passable- • Business trip
- • Solo traveller
- • Deluxe Twin Room ( 20% Dis on SPA, Laundry and Food & Soft Beverages only at The Eatery, Credit Meal of INR 1000/- in a the stay on Minimum bill amount of INR 2500/-)
- • Stayed 2 nights
- • Submitted via mobile
Too expensive conveyance to Airport Poor breakfast choices
Location
Stayed in December 2024
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Reviewed: 28 January 2025
Kamdar
India4 reviews6.0Pleasant- • Business trip
- • Group
- • Deluxe Twin Room ( 20% Dis on SPA, Laundry and Food & Soft Beverages only at The Eatery, Credit Meal of INR 1000/- in a the stay on Minimum bill amount of INR 2500/-)
- • Stayed 1 night
While the breakfast may not be exceptional, the hotel boasts a prime location that makes it an ideal choice for your stay.
Stayed in January 2025
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Reviewed: 20 January 2025
Guru
India2 reviews6.0Pleasant- • Leisure trip
- • Couple
- • Deluxe King Guest Room ( 20% Dis on SPA, Laundry and Food & Soft Beverages only at The Eatery, Credit Meal of INR 1000/- in a the stay on Minimum bill amount of INR 2500/-)
- • Stayed 1 night
- • Submitted via mobile
AC in the room wasn't working properly
Stayed in January 2025
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Reviewed: 12 January 2025
Neveen
India1 review6.0Pleasant- • Leisure trip
- • Family with young children
- • Deluxe King Guest Room ( 20% Dis on SPA, Laundry and Food & Soft Beverages only at The Eatery, Credit Meal of INR 1000/- in a the stay on Minimum bill amount of INR 2500/-)
- • Stayed 2 nights
- • Submitted via mobile
Actually, it’s pricy INR 30 K for 2 Nights is too much being off season . Check in process not smooth , room was not ready . As time stated check in at 1500 hrs . We reached one hour late , still they needed 40 minutes to complete for check in .
Buffet Breakfast
Stayed in January 2025
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Reviewed: 29 December 2024
Abhijeet
India11 reviews3 helpful votes5.0“The stay was ok but not value for money. The hotel is pricey compared to the comfort it provides.”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room ( 20% Dis on SPA, Laundry and Food & Soft Beverages only at The Eatery, Credit Meal of INR 1000/- in a the stay on Minimum bill amount of INR 2500/-)
- • Stayed 2 nights
The level of service was not good. The towels provided were old and dirty and we couldn't use them. This is not expected of a hotel which rates itself in the 4 to 5 star rating. The room was not very clean.
The food at the hotel was good. The Breakfast had a good spread and the Ala Carte menu at the restaurant was good. The Location of the hotel was good and near to city and the markets.
Stayed in December 2024
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Reviewed: 23 December 2024
Vipin
India5 reviews6.0“One day at Jaipur.”- • Leisure trip
- • Family with young children
- • Club Twin Room 20% Dis on SPA, Laundry and Food & Soft Beverages only at The Eatery, One way Airport/Railway Transfer complimentary,Credit Meal of INR 1000/- in a the stay on Minimum bill amount of INR 2500/-)
- • Stayed 1 night
- • Submitted via mobile
The staff did not take cleaning requests seriously. We had requested them to clean the room, and set up an extra bed at 3.30pm while leaving the hotel. After 6hours, it still wasnt done. Very disappointing experience.
The food was simply amazing. We had one lunch and one breakfast. The early check-in request was handled well by the property. We reached by 12, and while we were eating our lunch, we received our room keys by 1.
Stayed in December 2024
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Reviewed: 21 December 2024
Aishwary
India22 reviews6.0“run down property.”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room ( 20% Dis on SPA, Laundry and Food & Soft Beverages only at The Eatery, Credit Meal of INR 1000/- in a the stay on Minimum bill amount of INR 2500/-)
- • Stayed 1 night
- • Submitted via mobile
room condition
breakfast was ok
Stayed in December 2024
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Reviewed: 18 December 2024
Gunjan
India14 reviews2 helpful votes5.0“Not a worth property to spend money”- • Business trip
- • Solo traveller
- • Club Twin Room 20% Dis on SPA, Laundry and Food & Soft Beverages only at The Eatery, One way Airport/Railway Transfer complimentary,Credit Meal of INR 1000/- in a the stay on Minimum bill amount of INR 2500/-)
- • Stayed 2 nights
- • Submitted via mobile
It is such a strange hotel. I tried to book directly with the hotel. When I called them they said the person who takes booking will be available at 10:00 am. When I called at 10:00 AM no one picked up the call. I tried like 10 times. So I finally booked via Booking.com. In my deal I had one way airport pickup or drop. After I made the booking I sent message and called the hotel to arrange for a pickup. However I never got any reply back. When I reached the hotel I asked them why had they not arranged for an airport pick up they were totally unaware of any such deal and asked me to show booking details. After that they casually said its ok you take get an airport drop. The room that was provided was full of cigarette smell. I had specifically asked for non smoking room. The new room that was provided also had issues. The electronic safe was not working had to call and ask them to check and change batteries. While check out I had to wait and call multiple times to collect my luggage. The breakfast was so average.
Breakfast was average Rooms very average
Stayed in December 2024
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Reviewed: 16 December 2024
Chirag
India18 reviews1 helpful vote6.0“Poor - berates Sheraton chain”- • Leisure trip
- • Couple
- • Deluxe King Guest Room ( 20% Dis on SPA, Laundry and Food & Soft Beverages only at The Eatery, Credit Meal of INR 1000/- in a the stay on Minimum bill amount of INR 2500/-)
- • Stayed 3 nights
- • Submitted via mobile
poor upkeep needs alot to be desired the key cards didn't work - almost all guests queued up at the reception to reactivate the access cards food - tasted good but very poorly refilled , if you visit in second half of the breakfast timings most things would be empty
location - close to airport on tonk road
Stayed in December 2024
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Reviewed: 16 December 2024
Nisha
India1 review5.0“Not worth the money”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room ( 20% Dis on SPA, Laundry and Food & Soft Beverages only at The Eatery, Credit Meal of INR 1000/- in a the stay on Minimum bill amount of INR 2500/-)
- • Stayed 1 night
- • Submitted via mobile
Slow room service, rooms are old, property is not well maintained
Food and Beverage department was great
Stayed in December 2024
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Reviewed: 3 December 2024
Mala
India4 reviews5.0“Since the city is a tourist spot, we were out most of the day”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room ( 20% Dis on SPA, Laundry and Food & Soft Beverages only at The Eatery, Credit Meal of INR 1000/- in a the stay on Minimum bill amount of INR 2500/-)
- • Stayed 2 nights
- • Submitted via mobile
General hygiene around, used articles were lying without clearance for 36-48 hours
Service in the breakfast area was good, bakery products were not to Sheraton standard
Stayed in November 2024
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Reviewed: 21 November 2024
Monika
India1 review6.0Pleasant- • Leisure trip
- • Group
- • Deluxe King Guest Room ( 20% Dis on SPA, Laundry and Food & Soft Beverages only at The Eatery, Credit Meal of INR 1000/- in a the stay on Minimum bill amount of INR 2500/-)
- • Stayed 3 nights
- • Submitted via mobile
The room is very old with pretty outdated amenities. The bathroom had many flies which eventually made its way to the room. The pictures they have given are of club rooms where as they give old rooms on other floors.
Staff during breakfast buffet was responsive
Stayed in November 2024
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Reviewed: 8 November 2024
Dewan
India5 reviews5.0Passable- • Leisure trip
- • Couple
- • Deluxe King Guest Room ( 20% Dis on SPA, Laundry and Food & Soft Beverages only at The Eatery, Credit Meal of INR 1000/- in a the stay on Minimum bill amount of INR 2500/-)
- • Stayed 1 night
- • Submitted via mobile
Old hotel, breakfast was not good in taste, matress of bed were uncomfortable
Location
Stayed in November 2024
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Reviewed: 10 October 2024
Tushar
India4 reviews7.0Good- • Leisure trip
- • Couple
- • Club Twin Room 20% Dis on SPA, Laundry and Food & Soft Beverages only at The Eatery, One way Airport/Railway Transfer complimentary,Credit Meal of INR 1000/- in a the stay on Minimum bill amount of INR 2500/-)
- • Stayed 2 nights
- • Submitted via mobile
Cleanliness and Upkeep
It's just basic in terms of hygiene and amenities. Staff is friendly and accommodating.
Stayed in October 2024
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Reviewed: 21 August 2024
Avichal
India4 reviews1 helpful vote5.0“Average stay”- • Leisure trip
- • Couple
- • Deluxe King Guest Room ( 20% Dis on SPA, Laundry and Food & Soft Beverages only at The Eatery, Credit Meal of INR 1000/- in a the stay on Minimum bill amount of INR 2500/-)
- • Stayed 1 night
- • Submitted via mobile
Rooms were not comfortable.
The food was good.
Stayed in August 2024
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Reviewed: 11 August 2024
Arvind
India1 review6.0“Pleasant stay. Very cordial / professional staff. Old property, needs maintenance.”- • Leisure trip
- • Couple
- • Deluxe King Guest Room ( 20% Dis on SPA, Laundry and Food & Soft Beverages only at The Eatery, Credit Meal of INR 1000/- in a the stay on Minimum bill amount of INR 2500/-)
- • Stayed 2 nights
- • Submitted via mobile
Upkeep of the property.
Stayed in August 2024
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Reviewed: 25 July 2024
Ariez
India100 reviews14 helpful votes7.0“Not the best Choice for a Jaipur stay”- • Business trip
- • Group
- • Deluxe King Guest Room ( 20% Dis on SPA, Laundry and Food & Soft Beverages only at The Eatery, Credit Meal of INR 1000/- in a the stay on Minimum bill amount of INR 2500/-)
- • Stayed 2 nights
The bed was uncomfortable with the mattress had lost its firmness In General the line was old and worn out, definitely needs change / replacements I was ungraded to the 7th floor , which was supposedly the "club floor" , it has an extremely foul odor all along the passages The poolside area looked neglected, dirty and unkept. In general the Hotel needs better house keeping
Location was good The breakfast was Excellent The staff at the hotel were very courteous
Stayed in July 2024
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Reviewed: 20 July 2024
Seth
India1 review5.0“Did not expect a property named Sheraton would be so low in quality”- • Leisure trip
- • Family with young children
- • Deluxe King Guest Room ( 20% Dis on SPA, Laundry and Food & Soft Beverages only at The Eatery, Credit Meal of INR 1000/- in a the stay on Minimum bill amount of INR 2500/-)
- • Stayed 2 nights
- • Submitted via mobile
The cleanliness of the hotel Beds were uncomfortable Smell in the rooms
Breakfast was good
Stayed in July 2024
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Reviewed: 14 July 2024
Ravi
India15 reviews7.0“Average”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room ( 20% Dis on SPA, Laundry and Food & Soft Beverages only at The Eatery, Credit Meal of INR 1000/- in a the stay on Minimum bill amount of INR 2500/-)
- • Stayed 1 night
- • Submitted via mobile
Slightly old property and not as per the Sheraton Standards.
Good location
Stayed in July 2024
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Reviewed: 13 July 2024
Ariez
India100 reviews14 helpful votes7.0Good- • Business trip
- • Group
- • Deluxe Twin Room ( 20% Dis on SPA, Laundry and Food & Soft Beverages only at The Eatery, Credit Meal of INR 1000/- in a the stay on Minimum bill amount of INR 2500/-)
- • Stayed 1 night
The Hotel definitely needs better house keeping Needs new set of linens The swimming pool area needs to be kept cleaner Specifically, the 7th floor, which is meant to be a club floor had a very foul odour in the passages.
The location was great The breakfast was delicious and a large variety too
Stayed in July 2024
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Reviewed: 23 June 2024
Kirit
United Kingdom5 reviews6.0“It was ok”- • Leisure trip
- • Solo traveller
- • Deluxe King Guest Room ( 20% Dis on SPA, Laundry and Food & Soft Beverages only at The Eatery, Credit Meal of INR 1000/- in a the stay on Minimum bill amount of INR 2500/-)
- • Stayed 1 night
- • Submitted via mobile
The room wasn’t up to the required 4 star status.
Breakfast was good
Stayed in May 2024
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Reviewed: 27 May 2024
Kevin
India11 reviews2 helpful votes7.0“It was an OK stay!”- • Solo traveller
- • Deluxe Twin Room ( 20% Dis on SPA, Laundry and Food & Soft Beverages only at The Eatery, Credit Meal of INR 1000/- in a the stay on Minimum bill amount of INR 2500/-)
- • Stayed 5 nights
- • Submitted via mobile
Some of the staff need to be trained on empathy and courtesy. Phone etiquettes were missing by ladies at the reception desk. Restaurant staff can do a lot better with guest engagement.
Good infrastructure. All the housekeeping staff did a great job, especially Mr. Bhavani Singh.
Stayed in May 2024
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