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Reviews of Hotel D'Capitol - Delhi Airport 4 stars

Mata Chowk,K2/815, Vasant Kunj Rd, Mahipalpur,New Delhi -110037 (Near Terminal -3,IGI Airport, Aerocity Metro-500 Mitrs), 110037 New Delhi, India

#256 of 1,232 hotels in New Delhi

Guests' Choice

Review score

Based on 1707 hotel reviews

7.6

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.8

  • Location

    8.0

  • Facilities

    7.6

  • Staff

    8.1

  • Value for money

    7.9

  • Free WiFi

    4.8

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Showing 151 – 175

  • Reviewed: 8 December 2024

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    The room was okay but smelled like naphthalene. The hotel was very noisy—every night, someone watched videos on a speaker outside my room from 10 PM, people slammed doors all night long and the corridors were only quiet from 2 AM to 4 AM. Breakfast was very basic—just toast and a boiled egg. The sheets were quite worn, and the towels smelled. The Wi-Fi was ok. The staff was fine—not particularly friendly but not rude either. As a solo traveller, I felt okay staying here, it was an "okay" experience overall.

    Very close to the Airport. Shower was very good and warm.

    Stayed in November 2024

  • Reviewed: 7 December 2024

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Everything else. Filthy hotel. Won't recommend staying here.

    Only the location

    Stayed in December 2024

  • Reviewed: 5 December 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    They didn't had an elevator which was disappointing at this price meanwhile food was little overpriced as per it's quality

    Location of hotel was very good it was just 15 mins far away from airport

    Stayed in November 2024

  • Reviewed: 20 November 2024

    1.0
    i would never stay in that hotel.
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night

    room was poor quality, hot was took 15minute to heat up. bedsheet not clean.

    Stayed in November 2024

  • Reviewed: 17 November 2024

    3.0
    Poor
    • Business trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    No towel no tissues no water bottles provided beforehand. Everything we had to ask one after another. Room light slots were wide open as if the room was under maintenance. AC kept getting turn off automatically in the middle of the night. Even after asking for water bottles, they provided one bottle for 3 guests.

    Location is near to the airport.

    Stayed in November 2024

  • Reviewed: 11 November 2024

    6.0
    An average place, low cost
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    No lift, sheets and pillow covers are worn out from long usage.

    Close to airport

    Stayed in November 2024

  • Reviewed: 7 November 2024

    2.0
    Not welcoming at all
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Staff was not understanding. They charge extra and keep asking for pin no from booking however confirmation number was provided. They asked need to give full screenshot

    Location

    Stayed in November 2024

  • Reviewed: 24 October 2024

    1.0
    Wont be going back again. Loads of better options in the area
    • Leisure trip
    • Family with young children
    • Superior Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Staff behaviour is not good towards women. Very embarrassing. No respect Food horrible

    Closer to airport but plenty other hotels are

    Stayed in October 2024

  • Reviewed: 24 October 2024

    5.0
    Wont go back again
    • Leisure trip
    • Family with young children
    • Superior Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Hygiene and service staff behaviour could be better. If a newly checked in room does not have clean sheets, they can just change and bring fresh sheets in , no need to justify anything specially when you can see the dirt on white sheets.

    The location is closer to the airport so we’ve stayed there a few times when needed to be on flights. Food quality has gone from good to worse, cleanliness too, and staff behaviour with women is borderline embarrassing. Do not prefer to stay there if travelling alone specially women.

    Stayed in October 2024

  • Reviewed: 23 October 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Nothing

    Stayed in October 2024

  • Reviewed: 22 October 2024

    5.0
    The stay was sub par
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    We had read the reviews for the hotel and thought it was a good one. However, upon reaching there, the staff at check in were quite rude with us. Throughout our stay, the staff was extremely slow in responding to requests and sometimes didn't even respond to the request we made. The food was also fairly sub-standard. The rooms were fairly clean but the linen didn't look clean and the bedsheet had holes in them.

    Stayed in October 2024

  • Reviewed: 29 September 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Superior Family Room
    • Stayed 3 nights
    • Submitted via mobile

    Location is not fair, situated near crowdy and uncleaned street. Seems old hotel and there are issues related to at the whole parts including beds Even it is till 2nd floors, absence of elevator make it inconvenient Stayed 3 days, the BF menu was typical in all days, no varieties and so little boring , items were not arranged at the buffet area as it is getting consumed, so sometimes had to wait for the items As a 4 star rated hotel, is not up to the expectation.

    Rooms are clean even there are issues related to old building Staff are good and supported as requestd

    Stayed in September 2024

  • Reviewed: 26 September 2024

    1.0
    very bad experience
    • Business trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    "I had a disappointing experience during my stay. The behavior of the staff, especially the front desk, was uncooperative. They were unresponsive to our concerns, and despite multiple requests, issues like the non-functional AC and a dirty, moisture-laden room with poor ventilation were not addressed. Additionally, breakfast was delayed, causing us to miss our scheduled time for the flight. The overall service did not meet basic hospitality standards."

    Stayed in September 2024

  • Reviewed: 23 September 2024

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    The air conditioning was full of mold, the room looked like it hadn't been exposed to sunlight for years, and the receptionist allegedly cheated me twice. The first time I paid for the taxi in advance and arranged for them to pick me up at the train station, but my train was 10 minutes late and when I left the taxi wasn't there. It's worth noting that I'm a woman and was traveling alone at 10 pm. Another thing is that when it was time to pay for my dinner, they said the price was higher than what I had actually consumed, and when I showed them that I knew how much it was, they changed it without even apologizing. The service is very bad. I really wouldn't recommend it.

    Is close to the airport. Only.

    Stayed in September 2024

  • Reviewed: 21 September 2024

    1.0
    Worst
    • Leisure trip
    • Family with young children
    • Superior Triple Room
    • Stayed 1 night
    • Submitted via mobile

    All of it....how do booking.com choose their partners.....the hotel was smelly,not clean,dusty,

    Nothing to like.....in the photos n review all was good.....on actual its all bad

    Stayed in September 2024

  • Reviewed: 18 September 2024

    2.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night

    Ac, Staff is arrogant

    Privacy

    Stayed in August 2024

  • Reviewed: 16 September 2024

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Superior Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Booked a superior triple room. But the photos and every other details are misleading.

    Stayed in September 2024

  • Reviewed: 16 September 2024

    1.0
    Very poor
    • Business trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Nishant was very unprofessional and rude with me. At the time of check-in he denied my room upgrade that I got from booking.com but because I am regular to the hotel and i know on which floor which rooms are there, I demanded what I deserve then he gave me the room. Unfortunately the geyser and the exhaust fan of the room were not working. When I told them they said they will get it fixed but nothing happened. Lastly at the time of checkout i wanted to settle my food bill I was denied the discount that was part of my booking upgrade. It wasn't a big amount and I paid in full but Nishant's behaviour was unacceptable. He told me that I can stay at a different property from next time If I have so much problem. So definitely NOT GOING BACK BECAUSE OF HIM. I HOPE THE MANAGEMENT TAKES THIS SERIOUSLY AND TEACH HIM SOME MANNERS.

    I have been a regular guest for this hotel and I have always stayed here and left reviews because of the distance from the airport and the service I always got. but after my last experience I can say that IT WAS MY LAST STAY AT THIS HOTEL.

    Stayed in September 2024

  • Reviewed: 13 September 2024

    1.0
    Creep short stay
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    With the premise of “checking your booking”, hotel took my phone and gave a 5 stars review on google. While the room and towel are dirty, broken light… hotel is creepy and not safe for family. No toilet paper! Staffs tried to charge extra money for food when we checked out. We stayed 1 night and ran away from hotel for airport literally. Don’t recommend to stay there! Don’t believe the rating on google!

    Nothing

    Stayed in September 2024

  • Reviewed: 8 September 2024

    5.0
    Very costly, not a choice for this budget...
    • Leisure trip
    • Family with young children
    • Superior Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Amenities was not good, dirty, no lift, not good location..

    Staff was decent.

    Stayed in September 2024

  • Reviewed: 27 August 2024

    1.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night

    With a difference of just 2 hours of the check-in time, they charged additionally even though there were many rooms left. Also, the faculty was a bit rude. And the room was not clean with no good service.

    Stayed in July 2024

  • Reviewed: 25 August 2024

    1.0
    Scam place - always check negative google reviews first and you'll see.
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Everything else. The room bathroom and hotel in general are moldy and you can smell it. Food was bad (you can't bring outside food), and the towel they gave me was wet and stained. The bed was also damp. Furthermore, with the premise of "checking your booking" they take your phone and give themselves a 5 star review on google. Scammers

    Proximity to airport

    Stayed in August 2024

  • Reviewed: 17 August 2024

    1.0
    Didn’t look safe for family stay.
    • Leisure trip
    • Couple
    • Superior Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms were leaking, too much traffic sound, manager was rude. 40 mins away from the airport

    Stayed in August 2024

  • Reviewed: 14 August 2024

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Very good

    Stayed in July 2024

  • Reviewed: 14 August 2024

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Cleanliness is very poor and can see stain marks on bed spreads, sheets. Rooms look very shady and the receptionists try to give good ratings themselves while checking booking details on mobile, hence lot of good reviews. Do not fall for the trap. Not recommended for families/couples.

    Stayed in August 2024

Showing 151 – 175

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