Breakfast items are repeated for next day also. Coffee is nice.But did not get Tea. Asked for water , staff said" second floor pe pani hai" pack Bisleri ke liye pay karna padega. Only one lift is available.Which was under service for more than half a day. For 69 rooms as per staff.. only one lift is not sufficient.

Location is good.But outside area is not clean.More over mobile, valuable's theft in the area is common.packed Bisleri is charged.room no. 402 is having some problem.It's toilet smells. Staff is not well paid,so depends on customer for tip.

Stayed in April 2023

Nothing

All

Stayed in April 2023

Very good stay

Stayed in April 2023

Very good

Stayed in April 2023

As soon as you leave the hotel you were pounced upon by tuk tuk drivers and people trying to sell you something.

The staff were very helpful. The location and value for money a little weak. Not everything worked.

Stayed in March 2023

Room

Food

Stayed in March 2023

The staff need a lesson in hospitality - and that goes for the management too. Very rude and abrupt making us both feel unwelcome. The rooms are very sub-par and the hotel feels like it's still being constructed - cardboard boxes everywhere, wires sticking out of walls, crumbling bricks, and housekeeping supplies just piled on the floor.

Stayed in April 2023

very nice

Stayed in April 2023

very good

Stayed in February 2023

The location was poor

The staff were very helpful

Stayed in March 2023

Towels & blankets were not new! Broken chair was given! Should have been better for that price!

Breakfast is ok

Stayed in March 2023

nothing

the hotel is well located. the reception staff is amazing and very helpful. Mr. Sonu and restaurant man Amjad khan is very polite. breakfast was nice. am checkin in night they offered me complimentary water upon arrival. overall all goood. And am coming in next month in this hotel for my wedding shopping.

Stayed in March 2023

No in-house restaurant. Quite a long walk (900 meters) from the closest train station (Bukit Bintang). Not ok if you are carrying bags or luggage.

Room is clean and quiet. Staff are very helpful. They even allowed me and may partner early check-in at 10am which is a big deal because we were so tired from a long trip. We never had a shower and change of clothers for 24 hrs. So it was a great delight!

Stayed in March 2023

No trained staff Overcharge Stinking pillows Bad towels Very unfriendly

The hotel is well located. Nice lobby. The reception staff is polite but are always busy talking among themselves. The basic etiquette of hospitality is missing. Though they are well trained. They didn't explain about hotel facilities and inclusions. The room was ok. The pillows were stinking as if it been used for ages. It gave me a severe headache. The bathroom towel is worn out, please carry your own. The breakfast was OK. The security guard was nice and helpful. They did kept the luggage post checkout. They don't ask for any feedback and try to interact with you. Overall very average stay when compared with the room rate. They should not charge more than 2000 for the facility and services.

Stayed in March 2023

Noisy all.the day long and night as well.

Stayed in March 2023

no Fridge no electric kettle TV was not working too loud till 11:45pm and then again at 6am Towels dirty

Stayed in March 2023

helpful staff

Stayed in March 2023

The level of hospitality could be much improved. The staff culture of interaction with customers requires a more softer approach and a less condescending attitude. Little touches such as a greeting with a smile should be standard. Staff need to be more proactive with communication, especially regarding comments or complaints.

The location was great with easy access to most major sights.

Stayed in March 2023

The cleanliness standards are very low across the board, from the floors to the sheets and towels - just be warned. We cleaned the coffee table with a wet wipe that came back completely full of dirt. The furniture is old and poorly maintained, with dust everywhere. Not really what you'd expect from a 3-star property with a rating of 8 on booking, which definitely made us wonder, especially after the host was very insistent that we offer a rating of over 8. The staff tried to bill us for room service which we didn't order and in the end billed us for complimentary water offered upon arrival. The rooms can be noisy, which is not unexpected considering the location.

The breakfast was nice and the location was convenient if you want to do some shopping in Connaught place, but be warned that it is also a very busy location. The staff were also helpful.

Stayed in March 2023

- The room was dirty, laundry covered with blood and some suspicious yellow spots. I had to ask to change the laundry (what they did immediately bearing in mind it was 4 a.m.). Next day they cleaned the room. - Furniture is very old and has nothing to do with pictures - I was beaten by bedbugs - Location! The hotel is located in about 7 min from real slums. If you are a solo traveler (especially if female), use uber and do not go outside alone. Better to take a cab to Connaught place and walk there. - Pick-up service from hotel costed me 700 rupees. Same route with uber is about 400. Do your math. - The owner was quite pushy with "please give us a review" that even called me after a week from check-out.

The staff of this hotel is probably the most helpful and hospitable ever. This is the most important reason I gave 5 out of 10 because people really do their best. The bed was also quite comfortable, I shall admit.

Stayed in January 2023

Food is really nice. Friendly staff. Very supportive staff. Highly recommended.

Stayed in March 2023

Bathroom

Breakfast

Stayed in March 2023

Perfect stay

Stayed in February 2023

Very good hotel

Stayed in February 2023

4 ****

The HOTEL sing empire is one of the centraly located hotels in delhi and the movement to any part of DELHI is just an easy thing. The staff of the HOTEL IS VERY FRIENDLY AND CARING.THE MORNING BREAKFAST IS good. I consider this place as my Home in delhi for last 12 years and i strongly recommend people to enjoy its impressive hospitality .

Stayed in January 2023