Although the room size was fine, the bathroom was very small, with the shower inside the bathtub, which could present problems for some people. The rooms look a bit tired and in need of an update. The lobby is very busy and noisy due to its open plan design, and the day we checked in it was particularly noisy, to the point that we had difficulty communicating with the person who was checking us in. The restaurants onsite are ok but overpriced for the location and quality, and unfortunately, it appears that there are very few other options for eating nearby. It is very difficult to reach the front desk from the phone in the room. There is no direct number. We were put through an operator, and when we asked to be put to the front desk to extend our stay by a few more hours, the operator did not put us through. We had to call three times before we were finally able to speak with the duty manager who apologised and extended our stay at no cost, which was wonderful. However, we think that the hotel should consider modifying their internal processes and staff training to avoid the frustration situations like these can cause.

The room was very clean and it had the most comfortable bed of our 11-day trip. The hotel is a 20 min drive from the airport so it is very convenient if you are staying for one night pre-flight, but it is far away from the points of interest. Would recommend something closer to the centre if you are flying into Delhi for sightseeing. Breakfast had many options and there are also restaurants on site open for lunch and dinner.

Stayed in April 2025

Comfortable rooms

Stayed in February 2025

Yes, I do have a few comments...while the services, food, and staff were outstanding. Unfortunately, the property is looking extremely dated, worn-out, and fatigued. Extremely outdated scuffed furniture. Unusually small old TV. Curtains that were old, tired, and crumpled ! Bathroom fittings that date back to the mid 90's. ! Bathroom linen that was well past its life cycle. Dust on bedside tables & and minibar console. (Which admittedly, was addressed once brought to their attention). Overall, the atrocious condition of the room and the entire property in general was quite a shocker for this once upon a time, an exceptionally grand, opulent hotel. Hate to say it, but this property is past its prime and needs a serious makeover/revamp.

As a world traveller and having stayed in over 300 hotels over the years i have always considered ITC Maurya as a benchmark of quality, Luxury, outstanding food, exceptional service and staff that go the extra mile for the guests.

Stayed in March 2025

Only enough consumables for one person and it took some effort to have them increased

Staff exceptionally helpful, especially bar and restaurant

Stayed in March 2025

Non availability of connecting own devices with the TV, which is usually there.

Stayed in February 2025

Nothing to complain! The hotel is super, but also big and you have to find your way!

Breakfast was very good, with a buffet with huge selections. Special orders wete not a problem and taken care of.

Stayed in January 2025

I chose a non smoking room and there were rooms either side of mine smoking which wasn’t pleasant when my door was open or walking to the lift. Also the walls were quite thin so could hear conversations if people talking loudly next door.

The hotel service and staff is outstanding here and the rooms are very comfy and spacious. I chose to stay here because i wanted to escape the delhi chaos and see some greenery and enjoy luxury stay on my trip. The stay didn’t disappoint. Rooms have great details and complimentary slippers, condiments and services. Bed is super comfy. The breakfast buffet is outstanding you won’t need lunch! Lots of great options from beautiful Indian food to western style and cereal/juice bar. Tip to dine in for breakfast on the top floor with a stellar view! I also dined at the Bukhara restaurant which is a must do restaurant in India.

Stayed in January 2025

Sheets for the extra cot were not clean Need extra keys

Location and staff were excellent

Stayed in December 2024

No mention of non-vegetarian on soup. It would be better if the vegetarian and non-vegetarian dishes are kept separate.

Good variety of fruits and sauted vegetables.

Stayed in December 2024

Rug in the bedroom was stained, reception staff in the breakfast Pavillion were a bit grumpy. There was a 20 min wait on my first day to get seated for breakfast.

Bed was very comfortable, bathroom was very clean. Excellent breakfast included

Stayed in December 2024

Safety deposit box did not work. Tub drainage was slow and water accumulated. Exhaust fan did not work in the bathroom. Vie from window was unpleasant.

The afternoon teas was a bonus. Staff was nice.

Stayed in November 2024

bit of confusion and front desk staff though helpful were mostly limited by the systems in place. We were allocated a smoking room that came as a shock. Shifting to another room was a bit complicated. Unfortunately found a cockroach in the room though the staff helpfully then upgraded us to the another room.

Breakfast was excellent, huge variety and staff was serving well

Stayed in November 2024

Difficult to get into restaurants as a solo traveller - too many self important suits

Very convenient for the airport - clean & efficient too

Stayed in November 2024

The room arranged to me was quite noisy. Room 1103

Hospitality. Very good service

Stayed in October 2024

The service at the front desk can be a little chaotic. Lots of people always passing through the lobbies and public areas, I feel like there are a lot of events there.

Very comfortable hotel in Delhi. The service in the rooms is top notch. Great restaurants. Decent pool. Gym and sauna are basic but absolutely enough!

Stayed in September 2024

Lack of table availability at breakfast at weekend. At any of your 3 locations for breakfast! This was very extremely annoying and not what I was expecting at breakfast.

Excellent service from staff and a lovely hotel.

Stayed in September 2024

Service is bureaucratic and slow. Not a bad hotel, just very far from the standard you would expect from hotels at this price point in India. Other places I have stayed are much better

Ok hotel in a good location.

Stayed in September 2024

Room location, just above parking . Hotels has very bad policies, they give bad rooms to online booking customers

Food

Stayed in September 2024

Wifi Breakfast venue Pavlion full. Alternative arrangement was not planned n good.

Akshita Singh in housekeeping was excellent and extremely helpful. Bukhara was great 👍.

Stayed in August 2024

The bathroom was too small.

The location, staff, and room service was exceptional.

Stayed in August 2024

They should have a more diverse menu with other continental dishes as options as well

The staff were amazing and the room was maintained extremely clean throughout my stay! The food was good

Stayed in August 2024

The loud dance music noise from the club.

The senior lady manager was very understanding and changed my room immediately.

Stayed in August 2024

It was excellent .

Stayed in August 2024

It was my short day.

It was very good more varieties should be added. Ambience was good, Bukhara is maintaining its old reputation. three months back i stayed my family in welcome Dwarka it was under renovation but services & food quality was good.

Stayed in July 2024