over all quality

employees

Stayed in November 2022

food

room

Stayed in November 2022

Improve your Breakfast menu , In all Taj Property more that 100 of items in Breakfast , and taste also not good . We have paid through card , got the mail immediately from ITC , again your stupid staff stop us from check out and leaving by saying your payment not reflected, what's this kind of nonsence after 3 days stay , your system not get updated .very bed experience even after so huge charges , much better The Lalit at half of charges .

Stayed in October 2022

nothing

Beautiful property

Stayed in October 2022

The service levels have really deteriorated. Staff are clearly not trained to deal with the guests. Restaurant services were very poor. The front desk staff also seem clueless.

Good location. High quality accommodation.

Stayed in October 2022

the location of the pool- the restaurant where bF is served has the view of the pool- making it an intrusion into the privacy of those swimming. the amenities in the bathroom were sub par. the business center had a rule of not being able to print more than 4 pages and since I was there for work, need close to 10 pages but wasn’t complimentary - odd, coz I stayed in the Junior suite!

spacious rooms! courteous employees. was allowed early check in by 11:30 despite a busy day and late check out too. thank you Garima (intern), and Pratik - duty manager for making my stay comfortable and accommodating a late check out having understood my need of the hour. at breakfast they very kindly were able to make me vegan pancakes as instructed. seamless stay! will def return

Stayed in October 2022

Business centre - they nickel and dime guests for even printing a few pages - very disappointing

Had a geeat experience

Stayed in October 2022

Very poor and arrogant Front Office staff. Understaffed, rude and arrogant

Good Location

Stayed in October 2022

na

excellent location and comfortable stay would say it’s real worth of money. One of finest hotels of ITC.

Stayed in October 2022

staff at lounge during the happy hours between 6-8pm is very slow to respond! inefficient!

clean, great reception area, lounge facilities, great quality room, friendly staff specially ms.Aastha at the reception is an exceptional member of the team!

Stayed in September 2022

Everything

Nothing

Stayed in September 2022

Excellent Experience

Stayed in September 2022

Exceptional service and buffet breakfast

Stayed in August 2022

compared to Taj where stayed just three weeks ago it lacks the grandeur, warm staff and impeccable hospitality. also I was travelling with my son who is 15 years old and we were given a room which had tinted bathroom glass and it was awkward to shower. ITC is more business and couple less family oriented I am afraid. lastly there were people entering the restaurant in their pyjama unlike other good hotels where one has to adhere to smart casual.

it was nice

Stayed in August 2022

Service was the worst Every room is same after staying over there what matter is the service At the breakfast food was excellent no doubt but by any chance you ordered something either you’ll forget about it or you don’t want it by the time it came I don’t know whether they are short staffed or not in the mood In the same price I got way better options around

jacuzzi and the pool and also the ambience around

Stayed in August 2022

Good service of breakfast. Staff behaviour good

Stayed in August 2022

The property is very small and not much things to do when you are going for a staycation. We booked tower room for 3 people which was supposed to have a king size bed. However, the bed size was a little bit smaller than the normal size bed which is offered for 2 people. They have limited number of option in their buffet. I have stayed in other 5 start hotel for same price or lesser price in gurugram and they gave bigger room, bigger washroom, garden in the balcony and had many options in buffet that I couldn't even try some of the options and too when I am vegiterian.

Cleanliness, Propery was small but beautiful, they gave us complimantary snacks and drinks (Limited options).

Stayed in August 2022

bib

very bad you guys charged me money when I did not even check in

Stayed in July 2022

nothing really

excellent food and staff

Stayed in July 2022

Each and every facilities are excellent and we appreciate ITC Group and its staff who are maintaining excellent hygiene foods and housekeeping.

ITC MAURYA IS THE TOP MOST LUXURY COLLECTION HOTEL OF NEW DELHI, INDIA LOVE VISIT AGAIN AND AGAIN.

Stayed in July 2022

Excellent food at Bukhara. Breakfast was good. very comfortable bed and room temperature control works well. Good location.

Stayed in July 2022

nothing

nice

Stayed in May 2022

Nothing

Very comfortable room with proper temp, air was best n pin drop silence

Stayed in June 2022

breakfast was very very disappointing. the staff were disorganised. nothing much for pure vegetarians

exceptional decor and ambience

Stayed in June 2022

delay in transferring the luggage

very good location

Stayed in May 2022