While there are 2 pools, one was not operational and there was no information provided in advance and the staff didn’t seem to know. The hotel is spacious but sprawling with no lifts to the upper floor.

Large rooms with great facilities

Stayed in March 2025

Was really overcrowded

The staff was very welcoming and friendly, especially pranika and the boy who cleaning don’t clearly remember his name was something like harkanwal.

Stayed in March 2025

It was a wedding going on for both nights we stayed here and it was very noisy and difficult to sleep. Make sure they give you a room in a quite wing.

It was a very nice hotel with a really nice architecture and landscape. The rooms and facilities were all good. We really like the gardens and pool.

Stayed in January 2025

Room was a bit tired and dated but clean and comfortable

Exceptional garden grounds

Stayed in March 2025

The food arrangements are chaotic all seeming to collide in service.. Marriott make a big thing about how many restaurants they’ve got but in fact the food is different and limited in each of them so that if you want to simple starter main and desert, you have to move around. Several requests for simple things such as a cup of coffee at breakfast or a fried egg, went promised but never fulfilled until in one case, third asking. Another frustrating thing is The movement to iPad menus. Unlike an open book menu, you have to keep scrolling in case there’s something more interesting up with downwards. There is only one menu per Restaurant as well which gives you no clue as to whether you’re in the right place for what you want. It was also some confusion over whether a reservation was required. On one night I was turned away because of no reservation, the next day I was told that no reservation was needed despite the fact that there were no tables free when I arrived. To be fair, when I pointed all of this out, my food charges were from the bill. I did feedback to them that this needs sorting.

The property is superb, makes you feel like a king. Lots of facilities and comfortable areas to relax. An ideal location for visiting the Taj Mahal.

Stayed in February 2025

One of the rooms had plumbing issues. Shower not working and shower area flooded. The restaurant manager at the Taj Bano during breakfast wasn't very hospitable.

Two out of the four rooms was excellent. Breakfast options were very good. In room dining Menu was good and the food was delicious. Concierge was very helpful.

Stayed in February 2025

The room allocated to us even though it was an upgrade was extremely disturbing because of the next room’s door noise. We could hear the creaking sound of the door every time it opened and close and this was many a times. Ideally this room should have been blocked because of the noise disturbance.

The buffets spread was excellent. The staff was very courteous and prompt.

Stayed in February 2025

No bottle opener to open the beer in the fridge. Only two tissues in the box which we discovered in the middle of the night

OK

Stayed in February 2025

Very nice hotel Room ok

Stayed in January 2025

The hotel is a bit old and could be refreshed. Cleaning can be better

The team is very nice and super convenient location

Stayed in January 2025

All the restaurants are on lower ground floor with no elevators wich is not very good if you have refuced mobility. The gardens are not wheelchair friendly wich means you can't acces the swimming pool

Nice room. Extra comfortable bed and pilows. Amazing big shower.

Stayed in December 2024

smell of the tissues and toilet paper

everthing

Stayed in January 2025

Service by the team was perfect, also Annana organized a craftsman to repair a broken suitcase in no time.

Stayed in January 2025

Nothing

It is good like always.

Stayed in December 2024

However, I think it is too pricey for what they deliver.

Breakfast was good, our room was confortable and spacious

Stayed in December 2024

Extremely comfortable place for us to recover from our flight. It was a very calm and relaxing hotel. Good breakfast and great location in Agra.

Stayed in December 2024

Property is showing signs of aging with many bathroom fittings rusted etc. food was quite average. Even the staff needs to be trained to be more hospitable to the guests. Something I see regularly at other five star properties in India. Certainly not value for money

Staff is helpful.

Stayed in January 2025

Toilet didn’t work well and no hot water.

Nice property, good location, excellent staff.

Stayed in January 2025

A lot of stairs. Would be good to have elevators especially for elderly

Great service, excellent location, lots of amenities to keep the entire family occupied

Stayed in December 2024

Location close to city

Stayed in December 2024

On family trip. We all enjoyed the stay, facilities, and staff at ITC.

Stayed in December 2024

very close to taj mahal

Stayed in October 2024

Not as Grand as the ITC in Mumbai.

Breakfast was as one would expect from a 5 star hotel.

Stayed in November 2024

Its a bit dated

Location and hotel team

Stayed in November 2024