Pool not heated

Hotel facilities, cleanliness, staff

Stayed in March 2024

Pool area was closed for a wedding so not many public spaces to relax

Nice retreat from the hustle and bustle of the town. Fantastic spa. Beautiful room and we were kindly upgraded to a suite which was very luxurious.

Stayed in March 2024

Staff very friendly

Stayed in February 2024

Rooms available on booking.com do not allow for family of four. Despite this we had a comfortable stay. Unfortunately there was an extremely noisy wedding which took place outside our window until the late hours of the morning.

Staff are excellent and go above and beyond.

Stayed in February 2024

Had a spa treatment and the room was quite cold.

Had a very "basic" room due to the booking. We were tucked into an area without the luxurious touches. Could see other parts of the hotel that were quite luxurious. Make sure you find the viewing area outside to see the Taj. It wasn't mentioned until a friendly housekeeper asked if I had seen it.

Stayed in January 2024

Nothing

Fabulous room. Quiet, spotless. Luxurious. Fabulous staff.

Stayed in January 2024

Very big hotel resort, quite needed some renovation on outdoors. A lot of security controls when you just want to go to see the small stores near entrance and back.

Spacious room, and the hotel accommodated for an early check in as we arrived earlier than expected. Not far from Taj Mahal however cannot go by walk.

Stayed in January 2024

The lighting in the room was a frustration: it was either floodlight (all the lights came on together) or a single halogen light about the bed. I mentioned this to the management and they acknowledged the comment. There is a nice indirect light source around the ceiling. It would be nice if that light could be activated without the strong halogen lights nearby, which defeat the purpose of soft light. Wifi was a bit patchy. There was good bandwidth, but it kept fading on my laptop, but no problem on the phone. (Could be a network software issue on my part, but the problem didn't happen at an Aerocity hotel.) There was also quite a bit of maintenance on the wifi on two days, with assurances of 'ten minutes' until return. One other tiny gripe: I didn't like the bed quilt system. It was covered with two sheets, which invariably separated from the quilt during the night. I would have preferred a single piece quilt cover.

The staff were very good. Check in was prompt and personalised. The breakfast staff were attentive and usually delivered what I requested. Housekeeping was prompt and courteous. Check out was effortless. The room was spacious and cosy with a garden view. One day there was a function held there, but that only lasted a few hours. Otherwise quiet. Bed was comfortable. Location was good; easy distance to the Taj by taxi, plenty of souvenir shops and restaurants in walking distance. Breakfast was good. There was plenty of variety and good eggs-to-order. Hotel decoration was glamorous and always welcoming to return after a day of sight seeing.

Stayed in January 2024

nothing

location and helpful staff

Stayed in December 2023

Breakfast was great! Room very clean and good. Since our room was on basement floor, view was not good. Loved the big park with fountains, swimming pools, the SpA and the entertainments for children

Stayed in January 2024

Better handling of check in is needed.

The hotel is too old, and you feel that when you enter the hotel! Wait time at reception was great , would rate it below other itc properties in terms of hospitality

Stayed in January 2024

Restaurant wasn’t anything special.

Clean and well fitted room. Nice bar.

Stayed in January 2024

Room service was very prompt. Dinner was excellent as was breakfast.

Stayed in December 2023

The room was super basic and musty

Staff were very friendly and buffet was good.

Stayed in December 2023

Average rooms Non existent gym facilities Average customer service

Good ambience

Stayed in December 2023

Room a little basic for the price. No coffee machine which we were expecting. Vegan food limited.

Beautiful

Stayed in December 2023

Staff building comfort

Breakfast was not so good

Stayed in December 2023

Couldn’t fault anything!

Service, food, location- absolutely everything was fantastic.

Stayed in December 2023

The rooms were so comfortable.

Stayed in December 2023

great place to stay, everything was perfect

Stayed in November 2023

They have margin of improvement in cleanliness, in and around the hotel.

Food was wonderfull

Stayed in November 2023

Food at ITC is always exceptional. Both dinner and breakfast were a feast to remember.

Stayed in November 2023

Please see above

Hotel is very nice with helpful and attentive staff however the facility overall feels like it needs better maintenance. Pushwari restaurant food was very good!

Stayed in November 2023

This is a fabulous hotel. It would have been nice for the bathroom to be a little larger (for instance, there was only one sink), but that aside, everything was impeccable and the stay was wonderful. The service was perfect.

Stayed in November 2023

Price of food and drinks, lunch was awful but got it refunded no questions

Large space suite, very comfortable bed, good location, friendly helpful staff

Stayed in November 2023