Menu does not have enough choices in global cuisine

Quiet ambience

Stayed in December 2023

Maharshaatra thim

Stayed in December 2023

Everything. I may not come here ever

Checking out early :-((

Stayed in September 2023

House keeping was very slow; had to make repeated calls Same menu for high tea

Well maintained , courteous staff and nice representation of local Maratha culture

Stayed in December 2023

Pathetic service!! Bedsheets were not clean. In room service is pathetic. They don't respond for hours. We ordered an ice bucket. It had insects. The shower area drainage systems were not working. Managers don't care about any complaints!!

Nothing!!

Stayed in November 2023

Maintenance of hotel needs to be little better

Rooms and food

Stayed in November 2023

The housekeeping in the room was bad. There was cobweb and musty smell of mould. The bathroom had mould alongside the tiles.

The staff is polite , especially Mayur Patil who conducts Nature Trek , Mr Raj Shahu( Asst Mgr F&B, Mr Deepak( Chef), Mary ( in room dining)

Stayed in November 2023

The service was amazing. The activities improved the experience of the stay. Mainly enjoyed the morning trek a lot. The trek guide Sunil did a great job.

Stayed in November 2023

I was charged initially by hotel using card prior to stay. And after checkout again they took money from me.. After the checkout , there was no clear communication from the hotel staffs regarding this and it felt like no one was interested to explain, however after many follow up’s they informed that credit card payment initiated prior to stay is released , it took almost 1 week for me to receive the amount, till that time my money was blocked for no reason.. hotel needs to be clear on their process

Rooms were clean

Stayed in September 2023

It couldn’t have been cleaner and better maintained considering it’s only a couple of years old property. The pricing is at par with any other 5 star resort in the area but the the property is not up to the mark.

Staff is courteous and very welcoming

Stayed in October 2023

Accommodation, Food and hospitality

It’s a very well located hotel, with excellent food and hospitality

Stayed in October 2023

Nothing

Ambiance

Stayed in September 2023

It’s not cost effective Same food menu everyday No safety measures in the building

Nothing

Stayed in October 2023

Payment system

Location

Stayed in October 2023

Very happy

very very clean. Staff was extremely welcoming and friendly. Very polite and the very well maintained. They even prepared a surprise cake for my 1 year old son’s birthday

Stayed in September 2023

1.) Cleanness , stinky washroom and passages 2.) Poor Housekeeping , inadequate towels etc 3.) bed comfort is bad 4.) Each time you order even a tea , they come with payment machine , which May time to uncomfortable to reach out to walllet each time ans pay , they refuse to add all in one bill and take payment as one time , very weird way compare to any other Radisson hotel 5.) Balcony is of actually of no use , too narrow and bath tub in balcony mostly leaky and non convenient to use due to bad foul smell around from out

Food

Stayed in September 2023

No

Nop

Stayed in September 2023

We went there for staycation , for some peace and relaxation from day to day chaos of city life. We had the following issues: 1) They have a tradition of buegul being blown every time a guest is walking in. Which is really ok once or twice on a weekend when they are sold out it is very irritating for the people checked in. 2) They have Karaoke every evening , which they could have done it indoors in there malhaar restaurant but instead they organize it at the entrance of the hotel which is an open area. So if you are sitting in your room on the top floor, you are Forced to listen to unpleasant singing . Some people actually want to enjoy the peace after paying a bomb for the stay. 3) The staff is not receptive of feedbacks, for example when informed about Karaoke, instead of listening to the customer and finding an alternative which might suit everyone. They said it's a tradition which happens everyday, can't help. In that case please mention it on the website in bold, that you are paying 30k not for the peace and enjoy serenity of lonavala but for some random guests singing on speaker on top of there voice in not so pleasant voice so kindly don't waste your money. 4) View from any room is bad , won't feel you are in lonavala except for some fog that you might witness

The staff was prompt and responsive. Really putting in efforts trying to make the stay as comfortable as possible

Stayed in September 2023

After check out from raddisson spa lonavala when we explored lonavala it seemed so boring😂 .. hence I suggest one must see lonavala first and then come and relax in raddison..😜

My stay at raddison lonavala was wonderful.. staff is very cooperative and friendly.. will surely visit again.. and the best part is that vintage feel with stones everywhere reminds of old palaces of our respectable kings.. nice concept !

Stayed in August 2023

No proper hair dyer

ambience is super duper good staff is so so good loved to stay here

Stayed in September 2023

Perfect for a gateway trip from fast life of mumbai, very comforting and calm environment , staff is amazing hats of to the management committee, very warm and welcoming, all activities arranged were amazing

Stayed in August 2023

Those amenities were chargeable. If you are gonna take a huge amount for a stay atleast amenities like children play area and other games should have been free of charge. The dinner buffet was the worst I have had till date. Has requested fir a crib/cot fir my 6m old but got a playpen instead and so baby didn’t sleep well on the bed the entire night.

Liked the cleanliness and amenities provided

Stayed in August 2023

Nil

Spacious rooms and clean property

Stayed in August 2023

Nothing

Everything

Stayed in August 2023

The staff was v insecure. I had paid half and I just had checked in but I was pressurized to pay the remaining amount. My family was exhausted and managing both pressures was too much. The game room, most stuff was chargeable. That seemed in poor taste and class. The food was very average at the resturant and the staff was not at all attentive for water or any needs. I had a complementary tea , and maybe because it was complementary, the service was bad, the sandwiches were dry. Please do not give complementary if you are not treating the guest right. The rooms faced some other villas and their party noise was unbearable. The last straw was at 10:45 the staff knocked and asked if they want bell service. It woke up my kid and made the night worse. Net net a very very bad experience

Stayed in August 2023