When asked about Heater, reception said room doesn't have heater. They did not mention that heater is at extra cost. They did not provide extra blankets even after saying they will send.

Location

Stayed in January 2024

Service ,Cleaness and behaviour was worst of manager

Worst hotel ever seen .

Stayed in November 2023

The room was small, the bed, the pillows and the quilt were very bad. The toilet was very bad and the bath towel provided was not usable. This hotel cannot be rated more than 2 stars. Suggest booking.com to review their star rating.

Hardly anything

Stayed in December 2023

The room was very dirty, bed sheets weren’t changed - bed linen was discusting with all the stains, I could even see wrenkles on the bed sheet so i know on which side of the bed last guest slept… there were hair under the shower and I had to call the reception to get a towel. There is no restaurant in the hotel and breakfast is served only as room service so we waited over 40min to get it delivered.

Stayed in January 2024

Reception person not coperative

Rooms were not good

Stayed in December 2023

extremely small and uncomfortable bed

location

Stayed in December 2023

They rate themselves as a 4 star property but worse than a 1 star hotel thugs. They try to shift you to a sister property which is even worse than the original. Never stay in the bye lanes of Mahipalpur it is horrendous

Complete frauds

Stayed in November 2023

We arrived at 2am in the morning, having pre arranged and agreed a late check-in on 3 occasions, including 12 hours before we arrived. On arrival, they took the full amount from our card, and handed over one key. We said we'd booked TWO rooms, which they initially denied. They then later admitted they'd sold the second one to someone who had arrived off the street that evening. So I asked for a refund for the second room, and was told in the morning, not tonight. But we've paid you for two rooms we said, we're not waiting till the morning for our refund. This then turned into an argument, with us completely jet lagged, just wanting our beds. They eventually refunded INR2200 in cash, which was almost the price of the second room, but not quite. The rooms were around INR2400. On arrival to the room, we found the floor filthy, and a mattress made of concrete on the floor for our son. He chose to try and squeeze onto the sofa instead, which was grubby, but he slept a little. In the morning, they tried to charge us an extra INR60 for water bottles, to which I replied, you're joking right? You know about the second room issue? They agreed that on this occasion they were complementary!

The hotel was reasonably clean although the floor of our room was filthy so you couldn't walk around bare footed.

Stayed in December 2023

Felt cheated

Was given different room than advertised.

Stayed in November 2023

Unfinished look, only half dry, stained towels which were delivered after repeated requests.

Bathroom not dirty, relatively less noisy, restaurant service.

Stayed in November 2023

Better management

There was something bitting me in bed and the staff did not want to know. I stayed up all night plus the shower was not working properly. I had to hold the switch with one hand , the water was going either very cold or very hot. The staff did not do anything about it as they had a couldn’t care less problem. I paid extra for breakfast and did not eat my breakfast eat when I got to the airport. They took my phone was going through my phone to give them good ratings from my phone luckily I told them off and took my phone of them and said it’s my phone and you have no right to go through my phone. They need to be reported for how they treat guests. Worst hotel I have ever visited

Stayed in November 2023

Hotel is really beautiful. I will recommend.

Stayed in October 2023

the bed sheets had not been changed and were black. The floors and other surfaces were black

Stayed in December 2023

Nothing

Very poor

Stayed in December 2023

Hotel was advertised as 3-star, but was definitely not. Hotel could definitely have been cleaner; towel (only one supplied) looked dirty. Bathroom/shower facilities could have been better.

Food was OK.

Stayed in December 2023

Beautiful and clean room.

Stayed in October 2023

poor finish to decorations in the room

Stayed in November 2023

Hotel is beautiful and comfortable.

Stayed in October 2023

Everything

Nothing

Stayed in December 2023

Bath room was dirty floor

Nothing the tv wasn’t working bathroom very dirty Lift was dirty

Stayed in December 2023

They overbooked and sent us to another cheap hotel and told us that it was their another unit, but it wasn’t. It was some shady hotel pretty far from the original location.

Stayed in December 2023

they should give fresh towel and bedsheet

bathroom towel and besdheet both was bad ,

Stayed in December 2023

Scamming us by taking away my phone and reviewing themself 5 stars (felt betrayed, and I spent almost 40 minutes to reset all my accounts). I instantly knew who was checking in as they scammed everyone by making a review as they were checking in. They would ask your phone to check the booking number and make you busy to enter details in a register. They will try to distract you and stall you until they do the review. You can see the reviews of guests and can hear them checking in from your room itself. Everything felt sketchy, nothing looked like the pictures shared by them on booking.com. Towels and bed sheets had dirt marks on them. Hair and bloodstains on the bedsheets. Staff was nice and helped us change into 4 rooms until we found an acceptable room without the potent smell of mould and naphthalene. The location was scary and even being Indian; I felt unsafe in this area. My wife didn't even take a shower as she was scared of the dirt and mouldy bathroom floor. I don't even know why this hotel is on booking.com and is being allowed to scam people. It's definitely giving a bad image to us Indians around the world

The bed was comfortable.

Stayed in December 2023

This place is a scam. Once you arrive they say the hotel is full and take you to another place in a sketchy location.

Nothing

Stayed in December 2023

The bed and pillow cover were not clean, probably it was used before. Pillow cover had stains on it. There was no hot water, even after turning on the boiler. The towels we received were dirty. They had a bad smell, and one was wet. Couldn't take any shower.

Close proximity to airport, the staff was very friendly and eager to help with everything.

Stayed in December 2023