The food here is not at all good I don’t know if it was just 2 bad days or generally it’s the same But food was a big disappointment If you can’t master even a good scrambled egg or dishes that are local to the region , it’s so terrible When roti and curry weren’t great either , desserts that were offered complimentary were also substandard

Location

Stayed in September 2024

Food

Plz improve food quality

Stayed in September 2024

The rooms are very old. This includes bathrooms. Bathroom seal broken. Basics like a side table not put in for 2nd bed in a twin room so have to place things on the floor. These are not deemed to be a 5 star property.

Service by staff and ambience at entrance. Location is very good.

Stayed in September 2024

Pricey but worth it

Great staff Chef was very kind and accommodated our meal requests went out of her way to ensure we were satisfied with the food. Staff of the place is just brilliant

Stayed in September 2024

I was told of so many charges over and above my agreed fare here and the staff was quite pushy and discourteous in at my arrival. They did not add my stay to the loyalty points, where as I paid almost 50% additional to what I had agreed to.

Housekeeping and Dining staff

Stayed in September 2024

Room size is small. Pool is not big and is right in front of the reception. No privacy or feeling of exclusivity!

Excellent location and staff. Rooms are small. Don’t give a plush feeling! Except for the staff and location, I would rate it below average.

Stayed in September 2024

Rooms were small and beds aren’t king size!Also the balcony was a joke they shouldn’t mention it only

The location

Stayed in July 2024

The majority of guests who use this facility. I have travelled India often and stayed in many hotels from $5 a night to high end 5 star resorts through India. I have never been witness to a high level of such poor, arrogant, demanding belligerent hotel guests then what I witnessed at Trident. The Indian guests seem to like belittling and stripping staff members of their every being all in front of an audience. It all left a very bad taste in me and my travel friends mouth to the point that I choose to speak frankly with hotel management regarding an incident I witnessed in the pool by a female hotel guest treating a staff team member horrifically. This poor guest behavior seemed to be evident everywhere through the hotel. Be warned this hotel is very Indian family oriented so expect a lot of belligerent loud children screaming up and down hotel corridors well into the early hours all unsupervised by their parents wherever they may be. This also included such children randomly ringing door bells. Value for money…..nah keep looking you’ll find way better closer to the city centre and all facilities that will be the same cost if not cheaper with better room facilities. No places or restaurants or food shops anywhere close to this hotel. Requires road transport to access supplies.

Facility had a pool on location which was great for hot summer days. Buffet breakfast available. Restaurant staff are exceptional offering wonderful above and beyond service without having to ask. Always a beautiful smile on their faces. Pool staff exceptional being there during pool opening hours ready to offer any help or service when needed. Great conversations from restaurant and pool staff. Front door staff exceptional and very welcoming. Nice green surrounds making for a little piece of paradise. A mention that there are 2 restaurant staff members that are exceptional people who made my stay enjoyable and tolerable and gave me beautiful memories and conversation I will remember forever….thank you Chef Ajay and his beautiful wife Muskan. Their hospitality is exceptional.

Stayed in May 2024

Old equipment (hair dryer, old fashioned furniture and bathroom in old style)

Friendly staff

Stayed in April 2024

We stayed there for 3 nights, had buffet dinner at the hotel on the first night. Some dishes were super salty. We provided feedback to the chef and staff but they explained that those were specialty dishes from northen India. I had diarrhea starting from 5am the next morning all the way till noon. I called the reception and asked to have a doctor to come in. Fortunately my diarrhea stopped after taking the medication. Unfortunately I had to stay in the hotel all day and also only had plain white rice with hot water for the next 2 days.

Reception staff were helpful cos I felt sick during my stay.

Stayed in March 2024

the bed initially we did not like, and we ask to change it and they change it and it was good. The hotel maybe had a lack of charm...but at the same time it was please and comfortable.

we really like the swimming pool and doing yoga in the morning at the swimming pool with the yoga teacher there was great! breakfast was also good and everybody were really friendly. also the room were very clean

Stayed in April 2024

Just disappointed with the front desk staff. We asked for a quiet room and were placed adjacent to the pool table. My husband asked if we could switch rooms to overlook the lake and we were told they would get back to us but that didn't happen even though we followed up. As we were staying 4 nights, I feel a better effort should have been made.

I enjoyed the friendliness of the dining, pool and room service staff. They were very attentive. The hotel itself is convenient and fairly well located to old Jaipur. The breakfast was good.

Stayed in April 2024

was clean and with all the necessary stuff

Stayed in April 2024

Trident is more like a 3.5 star property than 5. The breakfast buffet was a joke. There was very poor selection compared to other hotels in this class. The food was just average - the idlis were too moist and it was hard to bite into the kachori (a Rajasthani special). The masala chai was always stale - even when we requested for a fresh one. And there were flies at least in the month of April. The location is a little further away near Jal Mahal. Apart from Amber fort, everything else is about 30 minutes south. Even the highly rated restaurants are far away. If you are in Jaipur to explore, staying a little further south would be better. There isn't a lot of attention to detail in the finishings and cleanliness. There were wax marks on the table, rust on the bathroom tub. In the name of hospitality, there is a ton of staff - calling you "sir" and "ma'am". I'd rather go elsewhere to get more substance for my money.

Stayed in April 2024

a bit expensive for what it is, the website is pictured in a way that the property looks much bigger than what it actually is

staff is friendly and polite & eager to help

Stayed in March 2024

The rooms weren’t what one would expect for the price charged and bathroom was very small. For the price we pay I think the rooms should be more spacious and a bit of updating is needed. Also during booking I wasn’t given a choice for an extra bed however someone was ordering for one when we were staying there. So I wouldn’t have spent for a second room had I known that we could have stayed in one room

Kevin who was the GM was brilliant…..he made sure that we were looked after well. Breakfast was very good and the staff there were extremely helpful…

Stayed in January 2024

The way the waiters run around during the meals, while you are trying to eat, and ask you a million times if you need anything else... it's not a relaxing experience for the customer

The location

Stayed in January 2024

Food was underwhelming

Location

Stayed in January 2024

The Guy at reception was awful and cheated me with double charge and his name is Aman Stay away from this guy

Stayed in January 2024

Aman is Cheater

This is not the 5 star from any standard . Rooms were small and worst part was thier staff Mr Aman who cheated us and charged us double amount . Not Recommended

Stayed in January 2024

We were generously offered a free meal, sent cups to our room with customised names and some of the staff was very polite with us, when we requested to check out prior to the scheduled date because of the state of the property. However, it did not make up for the fact that: 1. The property is very dated, and is in a dire need of a renovation. 2. The rooms are extremely small. 3. You’ll be standing in the bath tub to have a shower, so you can imagine the terrible state of the bathroom. 3. The flush in the gym was not working, amongst various other things that felt ancient 4. We were asked to complete full payments as soon as we reached reception. I guess they know the guests will want to check out as soon as they properly view the property and the rooms, just as we did - and were conveniently ignored and instead the efforts were directed to impress with cheap thrills. Overall, it’s beyond my understanding how they are charging 5-star pricing for a properly that feels like 3-star. Above that, they won’t like you check out and take the full payment - that’s how this hotel is still operating. The pictures online are deceiving, as are the reviews. After the free meal we were offered, I felt obliged to not leave a review - but hopefully this review will help someone save their hard earned money to hopefully have a better experience elsewhere. Please don’t even think about booking this property till their renovations are complete, which they claimed are scheduled for April 2024. With the amount we had paid to Trident and the experience we were hoping to have, we planned to enjoy the property for our 4 days and have our business meetings onsite. Instead, we chose to be out and about, moved our meetings to others offices and only used the property as a place to sleep. We really wish we would have instead picked another property which we either actually enjoyed as this price point or at least saved $1,000 - about Rs 50,000-60,000.

The free meal we were offered.

Stayed in December 2023

Rooms were small

Location facing the Jal Mahal and few other must visit places nearby. Kids enjoyed the kids club, Ritika was exceptional at managing and entertaining the kids. Breakfast spread was nice and the Staff took good care of us,,

Stayed in December 2023

Services didn't include breakfast for any member which was highly disappointing. In the booking details it was mentioned that meal for the children would not be included whereas two adult members were also denied. They stated that the breakfast was not included in your booking policy.

Good Location

Stayed in January 2024

The room had not been properly set up to accomodate all the occupants. We needed an additional bed for my 9 year old son. This had been clearly flagged at the time of both booking and check-in. However, the bed was not provided and when we arrived at the room at midnight after an excursion, we were informed that they could only provide a mattress and he would need to sleep on the floor. This was rectified later in the night after we complained. However, it was very unpleasant having to deal with this in the middle of the night when we were all very tired and sleepy. The bathroom plumbing is dated and leaky. Our corridoor had a persistent unpleasant smell (our room was located infront of the spa treatment rooms). However, the rooms themselves were airy, ventilated and smelled fine.

I loved the hotel breakfast. It was delicious, varied and had a large variety of vegetarian options to choose from. The serving staff were ever so patient, polite and were an absolute joy to interact with. I also really enjoyed the services of the bar staff who were very prompt, courteous and efficient. The conceirge was very helpful and helped us plan our itinerary in great detail. My children enjoyed playing in the garden, play area, table tennis and snooker.

Stayed in December 2023

The hotel is old and in need of renovations. The amenities in the room are very basic. The room size itself is very small. The mattress on one of the twin beds was sagging and was not replaced or remediated despite bringing it to the staff’s attention. I highly doubt if this hotel can still qualify as a 5-star facility.

The staff is friendly and helpful.

Stayed in December 2023