On check in we noticed renovation works being carried out next to our room. We accepted works needed to be completed but the 2nd day into our holiday varnishing works in the next room were being done which left a very strong lingering smell in our room which was unbearable. After talking with the Reception staff they offered an alternative room which we took. Room very spacious and clean with a great view of the coast line, Nice breakfast and Hotel facilities good. All staff very friendly and welcoming.

Stayed in April 2025

Food menu options felt limited

Location, swimming pool

Stayed in February 2025

When compares to other 5 star hotels, cutlery set was missing in the room. Liquid hand wash dispenser wasn't available near the wash basin. Faced few challenges with driver accommodation.

The staff was friendly and very helpful. They considered our request for rooms near to each other and upgraded one of our booked rooms to a better one so that we could stay closer to our family. Shout out to the exceptional customer service. The drop to the beach and room services were good. The rooms were spacious. Location was good. Swimming pool was available.

Stayed in January 2025

No beach access , shower leaked water all over the bathroom floor . Hotel very tired needs to be renovated. Pool area not great .

The room was large, location good , staff were attentive.

Stayed in January 2025

Very comfortable, beautiful view of the sea

Stayed in January 2025

Buffet dinner/ breakfast can be improved. We went on a week day.

Location, hospitality, staff attitude and cleanliness were exceptionally good. Keep it up

Stayed in January 2025

Nothing

Staff and room size

Stayed in November 2024

I thought the hotel would have beach access. A bit let down by that.

The staff was very hospitable. Facilities were good and everything was very clean and well maintained.

Stayed in September 2024

Although the charges are as much as 5 Stars, facilities do not justify the charges. The facilities were not bad but not the level of 5stars as per the room charges. It could have been a little less. Otherwise very warm and nice staff, good food, and perfect for holiday.

Hospitality, Location, Views

Stayed in September 2024

Not really great bathroom. Old building and rooms. Highly expensive, but have to pay extra for even small food items made available in mini bar within the room.Overall not a 5 star experience.

An evening well spent! Loved the beach view from room..comfortable and relaxing.

Stayed in August 2024

Was very near the seaside

The Staff were very friendly and spoke very well Rajesh the manager was very accommodating

Stayed in March 2024

For gokulam heach the best option The cook was very good

Stayed in January 2024

It is not on the beach as the name of the hotel misleads. It’s a crowded public beach reached by public road down the hill. We hoped for a quiet beach holiday and never used the beach.

Nice rooms and good service.

Stayed in January 2024

Staff don’t speak great English. Quite hard to communicate sometimes at Breakfast time.

Good location, walking distance to restaurants, room was very spacious and nice bathroom.

Stayed in February 2024

-

Walkable to beach just 300 to 500m. Room is spacious and very neat & clean with good balcony to sea view. Staffs were excellent with good caring.

Stayed in December 2023

Only the bathroom was not too comfortable and the breakfast was bad

The beach

Stayed in December 2023

Shame it doesn’t have have its own path down to the beach

Clean, friendly staff, excellent views

Stayed in December 2023

Rooms could have been bit renovated.

Right from checking in to checking out the experience was great. Received by Aishwarya at the reception to the Manager Rajesh went out of the way to make our stay comfortable. The wait staff at the restaurant were very courteous and make our dining experience a memorable one. The Ayurvedic massage was simply great and relaxing and kudos to the staff and the Dr there .

Stayed in October 2023

The breakfast counter doesn't start till 8:00 AM. Also the spread was minimum compared to the other 5 star hotels. As per the staff ,they have only solar facility for hot water,no gyeser. It was raining . We didn't get hot water. It was pretty cold. The y can improve on these two issues.

Location, spacious rooms, service, staff behavior, Authentic kerala food.

Stayed in October 2023

Service in the dining room could be chaotic, and unorganised at times, but staff were very polite and friendly, I think European expectations are slightly different to local ones, but these were resolved and staff were so helpful and kind.

Our suite was fantastic, great views, wonderful size, we had a couple of problems but the operational manager and manager rectified these after a couple of days which we really appreciated.

Stayed in September 2023

Pool was closed

Location

Stayed in August 2023

Bathroom has a smell which is not good

Stayed in September 2023

Pool had closed for annual maintenance

Exceptional customer service

Stayed in August 2023

There are some maintenance works happening at the moment at site, especially near the pool. So it effected the privacy side a bit. Hope the work gets over soon.

The property was clean and neat and staff were excellent and hospitable. The beach access is temporarily closed for past 2 months so if you plan for beach activities.. forget it. Food and bar were excellent and matched the expectations.

Stayed in August 2023