Got way to many emails and still the door opening wasn’t working all the time

Stayed in September 2024

Location

Stayed in November 2024

Central location meant it was noisy

Central location, clean, room size decent

Stayed in November 2024

Parking is tough, a bit of a hike to areas you can leave your car overnight.

Absolutely perfect location for tourists right off of Rainbow Street in walking distance of every shop and restaurant!

Stayed in November 2024

There was a lot of music in the night but it turnt off as described at 11pm as it’s in the live music bar on the terrace. Also sink was an awkward shape and couldn’t wash without making a mess

Was a really comfortable bed and the cot bed provided came with a mini duvet and pillow - was great and my baby slept perfectly! Was a good location, clean facilities and lots of amenities in the room

Stayed in November 2024

It's self check in which is fine if it works but the self check in here does not work. I was staying here because of an event and I had to get ready for it but we never got the code or room number. The lobby was FILLED with people having the exact same problem. I went through all emails from the hotel very thoroughly and there was nothing so I called the hotel number and a woman answered and I told her I hadn't gotten a room number or code and she kept saying that they did send it and I did get it and she was extremely rude!! She then says ''oh I see, we didn't send it because you haven't showed us your ID'' so I ask how they want me to show my ID when there is nobody at the hotel and so she becomes furious and says they sent a form to show the ID - I did in fact not get a form but she didn't believe it but said she would send it again and hung up. I wait 15 minutes in the lobby, getting extremely late for the event and call again because I did not get a form so I call again and the same woman responds and I ask her to send the form again because I'm not getting it - The anger and attitude this woman had was INSANE, I have never experienced customer service this bad - I didn't get the form once again, call again, another woman responds and then finally I get the form, wait another 20 minutes for the room number and code, call again and then finally get it! I was really late to the event and both the women I talked to on the phone were so incredibly rude from the get go even though I was super patient, polite and nice the entire time. I stayed at Grand hotel the next night for a lower price even and it was exceptional.

The room was way bigger than I expected and just looked really good. The location is good aswell.

Stayed in November 2024

Can get a bit noisy and the window insulation is not great

Solid hotel with a great location in the city center. Locker for storage if you check-in/check-out outside hours

Stayed in November 2024

It was difficult to get into the building even though we were given codes - they didn’t seem to work at all, we had to be let in both times. Didn’t see any staff so can’t comment on staff. Pillows were very flat, could have done with 2 of them. The shower pressure wasn’t good at all, was more like a trickle of water. Tv only had 2 channels working too so not a lot of variety

Excellent location, lovely and clean rooms with comfy beds. Value for money was fairly good and the mattress was very comfortable

Stayed in November 2024

Na

Such a great location, right in the middle of the city! A close walk to Hallgrímskirkja & the number 6 bus from the airport! Awesome staff, we had a few issues , we called the hotel & our issues were immediately resolved. After booking make sure you check your email for information on checking into the hotel. This is a virtual checkin. The hotel sends access codes to enter the premises & to enter your room. There wasn’t any staff on the premises.

Stayed in October 2024

We had a nice stay at the hotel. Its accessible and within downtown Reykjavik

Stayed in October 2024

The entrance door code did not always work and was loose off the wall. The first code did not work, only the backup code. The instructions for getting in where not great. The room door code pad was also hard to figure out. Also parking is expensive.

It was not too expensive for Iceland. Nice place comfortable.

Stayed in September 2024

Staff stood outside the back door of the restaurant kitchen downstairs talking loudly till late at night. Really made it hard to sleep!

Location was perfect. The storage while we hiked was brilliant, and the room was the right size.

Stayed in September 2024

Couldn’t find the hotel first since there was no exact address delivered with the booking. Not a fan of impersonal self check-in and -out, after all the hospitality industry needs people to deliver service, and the guests should honor that by paying that difference.

Excellent location, clean and spacious room

Stayed in August 2024

The room was cramped and very Spartan. Very little counter space, and loud on Saturday night. ( They did warn us of this and supplied earplugs.)

Location was perfect. Easy walking distance to most everything, and easy to access busses, once one figures out how they work. There is also a laundromat next door, which was great for weary travelers. I loved the duvets on the bed.

Stayed in October 2024

parking zones confusing, beds not great

Location good, room ok, key codes good

Stayed in October 2024

the bathroom didn't had any shelfs or bar to hand towels or place your toiletries

centrally located

Stayed in October 2024

Great location, fantastic value for money. Comfy beds, we had an issue with our sink and my query about it was answered instantly and was fixed immediately.

Stayed in September 2024

The suite is a little bit tired.....need some freshing up.

The view of Reykjavík. Can't beat the location.

Stayed in September 2024

I don’t know why I thought they had breakfast, but they don’t. However, there is a coffee machine in the room, which is very handy

Nice hotel, the location is perfect. It is a hotel with no staff like others in Iceland, but that’s not a problem. I had a problem with the pinpad at the entrance, so I called, and they answered immediately

Stayed in October 2024

Very easy access - all organised via text so we didn't need to spend time checking in or out. The value was excellent for a very expensive country and the location was fantastic. Comfortable bed, good shower, good facilities.

Stayed in September 2024

Very limited amenities!

Close to downtown.

Stayed in September 2024

That we had to go to another hotel for breakfast. Despite only being a few minutes walk it would have been nice to have the breakfast at Midtown Hotel. The selection at the breakfast bar could have been better and also better organized. Staff training is required. We had an issue the last evening [Friday] with four young guys roaming around making noise and kicking the doors. We are not sure how they got in or if they were actual guests. As there is no staff at the hotel the police had to be notified. Everything did calm down.

The location was perfect. Right down town with easy access to the pedestrianized area. At the hotel was not manned it was good that there was a telephone by the entrance to contact a person when we had any requirements

Stayed in October 2024

Depending on the room you book the street can be a little noisy if you are looking to go to bed early there is a live music in the bar behind the accommodation. This wouldn't stop me booking this hotel again, we stayed there three separate nights over a one week period.

The location is amazing, easy walk to all main sites and check in to your room is effortless with left luggage also. Great place to start or end your trip to Iceland.

Stayed in October 2024

Room wasn’t ready when checking in Bed configuration was wrong and when asked to fix it was told to get sheets ourselves and remake it Lack of staff can make it difficult but were helpful when contacted Needs some hooks or rails in the bathroom for hanging towels Lobby was dirty and not cleaned of rubbish regularly enough

Great location Spacious room Nice to have a balcony Staff were quick to get back in touch when contacted

Stayed in October 2024

The key code didn’t work for the main door the entire time we were there - we called multiple times and ended up just relying on other people coming and going.

Fantastic location. Clean. Comfortable. Nice bathroom with good water pressure.

Stayed in October 2024