All good!!!

Stayed in January 2025

Staff on breakfast time was rude. There is also only ONE hot drink allowed during breakfast. Bed was very uncomfortable and was making noise which we couldn’t sleep whole night. You could also hear even small noises from the corridor and even from another room toilet! The breakfast is served in another building!

The guy on reception was very nice

Stayed in January 2025

The poor sleep I had and this was due to the oil smell of fries coming up from the restaurant right inside the bedroom at nights, keeping my room stuffy. I had to sleep with my window open even in the cold

The bar and restaurant

Stayed in January 2025

Room was riddled with bed bugs and they were huge! So must of had a few victims. When I spoke to someone about it they were dismissive and rude. No apology, no compensation, just told me the manager isn't here because he is a busy man.

Room was okay and bed was comfortable.

Stayed in December 2024

Perfect and very kind staff. Room had everything what we needed. Perfect breakfast, not only croasant.

Stayed in December 2024

we only stayed one night, the location is a bit far from the train station and main center but is closer to the castle.

The person who checked us in was very warm. They also gave us a welcome drink when we arrived. The room was spacious and the beds were pretty comfortable. They had Ac in the room and heating in the bathroom as well.

Stayed in December 2024

Could have been more clean. The bed was extremely uncomfortable. The noise from the hallway was a big problem the whole night. I usually can sleep when there are noises around, but the noises coming from the hallway were too much even for me.

The room (single room - so a single bad) was...ok. The breakfast was also ok. Could have been more clean. The bed is extremely uncomfortable. The noise from the hallway is just extremely annoying. I usually don't have troubles sleeping, but I couldn't

Stayed in November 2024

We have a room above the restaurant, where was playing the loud music till the midnight and next day there was a karaoke. Everything was perfect except this noise during the night. As I was there with my kids so it wasn't a very pleasant.

The location was perfect, not far way from the old city. The rooms are very nice and clean. Personal speaks English and were very nice.

Stayed in November 2024

During my stay I wrote down the biggest complaints I had. If You are ok with every single point on this list then feel free to book Your stay here. 1. Unfathomable odor coming from the bathroom at all times 2. Takes around 10minutes for the toilet to stop making noises after flushing 3. Terrible condition of the shower, I reckon it's rust combined with the dirt and grime 4. No ventilation in the bathroom 5. Window has no blinds or curtains, instead wooden sliding doors are present(highly impractical to close if it's raining outside because you first need to open the window) 6. There are dumpsters under the window, the aroma is not pleasant 7. Not a single free electrical outlet is present in the bedroom so in order to charge your phone it is necessary to unplug the tv or lamp 8. Terrible sound isolation, can hear every word of the neighbors. Moreover, the noises from the pizzeria underneath are also audible throught the night. Not only the guests, but also the dish washing process and cooking, water pipes and ventilation. 9. No phone service in the whole building. To hold a phonecall it is necessary to go outside. Furthermore, no service leads to no internet connection and the hotel wifi doesn't work. 10. If you're staying in a room with a bed for 2 it's just 2 singular bed frames joined together with a materace for 2 on top, which leads to a significant bump in the middle causing a lot of discomfort and tilt in the beds. 11. Reception is a few buildings down the road, with poor indication of it's location, additional city tax is charged upon arrival. 12. No parking 13. No kitchen utensils, not even an electric kettle 14. Reception is in another building, in a bar, so loud music disrupts every attempt of a conversation with the staff. 15. Staff, bartenders can great you at the reception and then mid-conversation tell you that they don't work at the hotel and don't know anything.

Stayed in September 2024

No lift, not accessible for families with pram and loads of luggage.

Good location and excellent staff

Stayed in November 2024

The room was quite dark, it didn’t feel comfortable although it had everything necessary. The entrance was in a different building from the reception, above the restaurant kitchen so the stairs (no lift) smelled of cooking all the time. The breakfast was very disappointing- nothing fresh except for fruit salad (only on first day). All packaged or bread cooked from frozen which was not good. As a vegetarian there was very little choice. I also had a pizza in the hotel restaurant which was practically inedible - the staff were very gracious and offered to make another but I declined.

Friendly staff, clean rooms

Stayed in October 2024

Old and tired and expensive for what it was ,and it was above a pizzeria so smell of cooking ….

Nothing ,would not recommend and woke in the morning with insect bites

Stayed in October 2024

Everything perfect.

Good hotel,localization and staff.The bedroom was really clean and the bed very comfortable.You can have breakfast for only E5 .As we were traveling very early in the morning we also had a container with some cakes,juice ,etc. It's not so far from the train station and many atractions .We loved it.Thanks.

Stayed in October 2024

the place was quiet and clean. it was very close to the city center, which was great. i had everything i needed for the my stay. definitely recommend it.

Stayed in October 2024

Bad quality furniture ,no. wifi,,no sound isolation.

Nothing.It wasn't good stay at all.

Stayed in October 2024

Everything was excellent.

Room really clean, good localisation, good price .

Stayed in October 2024

Very clean, great location, close to the Old City. The owner has a restaurant downstars where you can get delicious pizza straight from wood-burning stove. Good breakfasts, not only sweets.

Stayed in September 2024

Too far too noisy staff telling lies that he was from Sicily even tho he was from bangladesh telling me there is no internet whilst i was connected to wifi as i asked him to print our tickets far to pushy to get us to order food and drinks

Stayed in September 2024

I paid the city tax in advance via booking, but on the first day, I paid the city tax for the second time. Why?

Stayed in August 2024

They are good and everything tip top.

Stayed in August 2024

Everything about my stay there was bad. I came there to relax and have fun,no wifi ..breakfast was just tea,pancakes,and sweets . Sad

Stayed in August 2024

The wifi didn't work and, despite telling a member of staff and them promising to sort it out, nothing happened. The air conditioning in the old building was barely adequate, not reaching below 24 unless you stood on a chair right in front of it. However, it was fine in our friends' room, which is above the reception in a newer building.

A good location for visiting the Citta Alta - it's about 15 minutes by foot from the funicular. The area is has some bars and restaurants ( we recommend crossing the street and going down a bit away from the Citta Alta for very good and cheap coffee, cake, etc - the Alberg is expensive). Note that if you have accommodation in the newer building it will be noisy as there's a bar attached to the reception and the music is loud until midnight, not that it bothered us.

Stayed in July 2024

nothing coming back again in September !

Situated in a beautiful quiet area of Bergamo. Easy access to upper and lower cities. Very friendly staff and great cafe

Stayed in July 2024

Very hard beds and very old, would have been fine with some rubber foam on the floor than sleeping in their beds. Toilet was constantly refilling its self all night and was making a water stream sound. Don’t bother calling the reception as they have their phone in the restaurant and is very loud and they don’t speak english very well so you can’t understand a word they are saying. Very poor response time with the Bookings instant messaging. Sadly will not be staying here again.

Food in the restaurant was fine for our first night in Italy.

Stayed in July 2024

Cozy building across an imposing palace, hospitable room, nice restaurant with lavish food dishes, great and helpful staff...one rest place for a night to be remembered for a life time!

Stayed in July 2024