very bad customer service

horrible customer service

Stayed in June 2023

We had an awful experience at this hotel. The room was advertised as having air condionting, but the unit in our room was broken. They refused to change our room, despite many other rooms being available at the time. Having to complain about it every single day really frustrated me and put a downer on the whole trip. Apart being hot, the room was noisy and full of mosquitos. I strongly encourage you to avoid this hotel.

Stayed in May 2023

the appearance of the room, the plaster in the bathroom was peeling off

Good location

Stayed in May 2023

Property is just an improvement shed.

Dud not like the property at all.

Stayed in May 2023

Room was outdated, decor looked like never washed, weird smell. There was no bedding only sheet and old blanket. There was no AC remote and all heaters were pernamently switched off. It was raining like crazy in Venice and we our clothes did not dry overnight. No soundproof, we could hear other guest talking till like 1-2 am. Bad, sleepless night. Staff wanted me to pay city tax with money where in other hotels I paid by card without issue, at the end allowed card payment after asking upper managment.

Room and bathroom was rather clean and size was ok.

Stayed in May 2023

Mosquitoes… there are no insect screens. A coffee/tea station in the room would have been nice.

Hotel Basilea is ideally located within an easy 10 minute walk from Venezia S Lucia & very close to wonderful cafes & restaurants. Bathroom was modern & very clean. Shower was lovely & hot.

Stayed in May 2023

Very good for reasonable price:)

Stayed in May 2023

No proper shower - just a tub with a handheld spray head, no shower curtain. Difficult to bathe without spraying water everywhere, and the window frame near the tub was rotting from getting wet all the time. My partner used an extra wool blanket from the wardrobe and ended up getting dozens of insect bites (fleas I assume).

Ancient building right on a small canal. Lots of history! Staff were kind and it was a very easy walk from the train station. Interesting antique furniture.

Stayed in May 2023

Nothing

Everything

Stayed in May 2023

They don’t serve breakfast

No breakfast

Stayed in April 2023

The staff was absolutely the kindest. Very helpful, smiley and polite, they have all of our sympathy. The rooms were very clean and the bathroom was at the standard of a five-stars hotel. Fully professional, daily cleaning, the rooms were also fully supplied — towels, restocked toilet paper, cosmetics, even a blanket. Located just right next to the train station in one of the most beautiful of Venice "streets". Very easy to reach it, even if you know nothing about the city; we also got a handmade cute map right after booking the night :) And lastly, what we will remember the most, will be the ambient — the vibe of hotel was magnificent, literally a renaissance palazzo with lots of vintage or even victorian deco. If you want to feel like a medieval princess, this is the place for you.

Stayed in April 2023

It was very loud. We heard how our neighbours flushed the toiled. We could hear all trough the front door and walls.

Good Location

Stayed in April 2023

Our room had a shower with massage, really good location close to the train station, large bathroom, friendly staff

Stayed in April 2023

The hair dryer and the fridge in the room were not working, the bed was very uncomfortable

The location was good, the staff was very friendly and supportive, the room was clean

Stayed in April 2023

the rooms are incredible small. your head is just next to the door which are old with huge gaps. You hear everything what is going on in adjacent room . it is nightmare.

The location is excellent. it is clean

Stayed in April 2023

property was fair with the price and clean

Stayed in April 2023

The hotel did not offer breakfast but this was not a big deal.

The room had a brand new bathroom with a great shower; reception open 24/7 and everyone was very friendly; we got to leave our luggage for a few hours after the check out which was nice. Great location, short walk to the train and bus station and not far from Rialto Bridge. There was a fantastic little restaurant nearby called Ai Garzoti with delicious pizza and pasta dishes.

Stayed in March 2023

The ceiling on the staircase was ridiculously low and neither the outlets nor the internet functioned properly. The quality and comfort of the accommodations were poor overall.

The price was agreeable and the location suited my needs.

Stayed in March 2023

Everything was ok. Comfortable, clean room and helpfull owners. Near train station, restaurants etc.

Stayed in March 2023

I had to sign a thing that said they could mail me with promotions and such. This was the same document as the one they put my passport information on. The hotelier said it was required. The room wasn't well maintained: Banister in the room was wobbly; the shower holder didn't stay up so I had to improvise something; the shower drain was slightly blocked; the venetian blinds couldn't be raised, one of the light switches looked dangerous (one that dangled over the bed board). I guess electrical standards may be different in Italy, it seemed like something you might just pull on and then have live wires dangling. There was a small safe but no key.

Nice location

Stayed in March 2023

No breakfast at property.

Stayed in March 2023

Everything was nice, location good everywhere close recommended 100%

Stayed in March 2023

Super strong septic smell in the room. Facilities were decrepit.

Stayed in January 2023

not satisfied

not the facility what we expected information is not clear.

Stayed in January 2023