bad smell in the bathroom, not so friendly staff approach

the location

Stayed in May 2023

The hotel is in a building with some many others hotels, you have to go to the 1st level to the reception and the rooms are on the 3rd floor and only the reception can allow you to walk in that floor to then access to your room. They only have one key for each room so anytime you want to get to your room or leave the room you have to go to the reception first.

Well positioned near the Stazione Termini. Not exactly the traditional hotel that I was expecting.

Stayed in May 2023

Bathroom a tad small but no big deal, little hard to work out entry as a few motels in same building but once you did it all good.

Fantastic Location, bed really comfortable, staff very helpful. Great Security. Close to train, walking distance to most attractions.

Stayed in May 2023

toilet was smelling bad

location

Stayed in April 2023

Bathroom is tiny and doesn't smell great. Beds are firm. There's no fridge or water bottles. The TV is small. Very basic. No breakfast option tho the photos on the booking.com show this. Returning the key everytime you go out is inconvient. Expensive for what it is.

It's close to the train station. Room size is ok.

Stayed in April 2023

that Inhave to give the key everytime I go out. and you need to door bell to get in the building and into the place. too much hassle as they dont open the door fast.

location

Stayed in April 2023

Maybe needs little update but solo traveller I had everything I needed.

Location is excellent right near Termini station so can access all areas of Rome,room ok small but did the job value for money excellent can’t fault! Staff extremely helpful which was a bonus sorry about mix up with air con my fault. Would definitely stay again!

Stayed in April 2023

nothin really negative to say

convenient location to the train station and super friendly and welcoming staff

Stayed in March 2023

Old building, very old lift that isn't dependable, tiny room, need an extra chair, need luggage rack. No breakfast option. The bed isn't comfortable but room was clean.

Close to Termini Station.

Stayed in November 2022

not worth it for money. old broken toilet seat and flush button, broken toilet roll holder, dripping water in the toilet as cant sleep at night. holes in the pillow cases double bed made from single mattress no duvets. air-con never manage set a temperature was more like a fan. someone was smoking close to the room and smoke went in to the room that was disgusting. staff was really wild and not helpful rude and didn’t speak at all. very poor english and all of them were rude. every time i was leaving my room i needed to leave my key at reception even in the day time i went just a shop downstairs. the old man at reception grabbed the room key from my hand without giving me a chance to hand it to the reception. wild and rude staff no respect to the guests. not recommended to anyone. better avoid that place

clean, good bed

Stayed in October 2022

Bathroom too small.

Location

Stayed in October 2022

I am unsure if it is common place for hotels in Rome to make you drop your room key off every time you leave the hotel but this is the case at this hotel. They also did not have a staff member monitoring the hotel so after 0100 you would have to call a number to be let into the hotel and receive your room key. This was not a issue for me until the last night when a older gentleman informed me when I was leaving the hotel that I would not be able to get back in after 0100. I thought that perhaps I was misunderstanding him and he was trying to tell me that after 0100 I needed to call the number but, he then informed me that no one would be at the desk or able to let me in. When I returned to the hotel prior to 0100 I had returned with a guest. This gentleman then started to get aggressive with me and tell me that I could not have a guest. I am unsure why the hotel service by this one man was so poor or why the previously discussed rules for the hotel had changed. Due to his service alone is why I rated this hotel so poorly and why I would never choose or recommend anyone stay here.

The hotel was in a great location and for the most part the staff was courteous.

Stayed in September 2022

- Comfort (shower cabin is narrow & small) - Hygiene was low - Furniture was old - Bathroom was not clean enough, had a hole in the ceiling, at least there was a window to air this tiny space...

- Location (Close to train station & city centre) - Last Minute Price (Bargain deal, good price)

Stayed in September 2022

Unfortunately our room wasn't very conformable, the bed was solid. There was a horrible smell in the bathroom which of course made the room smell, a sewage smell coming from the drain in the bathroom. On the exterior the room seemed clean, however a broken shower door had been covered with a shower curtain that looked like it had never been cleaned at the bottom. As well as both my friend and I coming home covered in bites, it could be a coincidence it could be bed bugs who knows.

The staff were friendly and location was good for bus and train users. There was plenty of local restaurants and supermarkets.

Stayed in September 2022

I got yelled at, and they tried to charge me double the city tax. the rooms are fine the bathroom is small.the hotel entrance is horrible the elevators very dirty, and the street is very noisy

Nothing

Stayed in September 2022

The pictures don't correspond to the reality: room was worste than expected. It was too expensive for a 2 stars hotel.

The location and the staff

Stayed in September 2022

Amazing location, close to everything and very clean. Very presentable, good clean bathrooms.

Stayed in September 2022

Difficult to get a taxi in the early morning hours.

Convenient location near food and fuel station. Helpful staff.

Stayed in July 2022

Everything! from rude-ever staff (each person i encountered on reception were rude and extremely angry all the time). Bed bugs which didn’t let me sleep both nights. Old and unkempt poor building & rooms. I WOULD SAY STAY AWAY FROM THIS HOTEL!!

Only location is okay as it is near Rome Termini, but not walkable to the sights you want to see. Have to take metro or bus anyways.

Stayed in July 2022

a guy working in the hotel treated my partner very badly for not reason talking at his back while he was on the lobby

position close to termini station

Stayed in July 2022

Location, stuff are 10/10. It was very comfortable staying there

Stayed in July 2022

i repeat. SUPER bad location (is near to metro but dangerous). The airconditoner was making wet all the room floor. the door of the bathroom was getting stuck. not cute room. the bathroom was super ugly. bad bad.

Nothing. SUPER bad location (is near to metro but dangerous). The airconditoner was making wet all the room floor. the door of the bathroom was getting stuck and when we call the reception they told us “Open the door with a coin”. not cute room. the bathroom was super ugly. bad bad. the photos of booking are cute if you compare to reallity.

Stayed in June 2022

This review has been hidden because it doesn't meet our guidelines.

Nothing

Everything

Stayed in June 2022

the employee at the front desk was so unfriendly, I wanted to leave but it was too late.

nothing … so expensive in comparison to what it offers.

Stayed in June 2022