no elevator to restaurant (2 flights of stairs), most staff exceptionally nice, a couple not so much

location, clean

Stayed in October 2022

Great location, right in the centre of Palermo. Staff were very friendly. View from balcony at breakfast is the best in the city. Room was very clean. Facilities of the hotel are dated, but it's an old building so to be expected - the vintage elevator was my favourite! All in all great stay!

Stayed in August 2022

The upstairs restaurant although is very nice gave me a bit of attitude when they saw I was by myself. The first night I went there I didn't get the best table. The excuse they gave me is everything is booked. But after that several small (2ppl) table were empty for over an hour. The food was really good the first night and mediocre the 2nd night.

The hotel reception staff were very nice and accommodating. The room was clean and had a desk and a safety deposit box. What I really loved about the room was my view from the small balcony. It overlooked old Palermo and the mountains in the distance. The ceilings are very high. There's a small elevator that took me to the 5th floor. Bed was comfortable.

Stayed in September 2022

We loved the rooftop breakfast area with views across Palermo, and also to the Port. The central location was excellent.

Stayed in August 2022

The bathroom is quite small but it is an old building so understandable. This is more an observation than a fault. More fruit options for breakfast would be nice.

High ceilings and comfy bed and good air con. It was very hot but the room was cool which made it easy to sleep.

Stayed in August 2022

non

the room was clean and tidy

Stayed in July 2022

Nothing

Location roof top bar, view from room

Stayed in July 2022

Some rooms have no view

Rooftop terrace is fantastic!

Stayed in May 2022

The room was very small and a bit dull. Only 2 hangers in the wardrobe! Where do we unpack? The tiny safe was locked on arrival, a previous occupier having entered the code incorrectly but we didn't bother reception as it wouldn't hold my laptop in any case. No information in the room at all about breakfast times or WiFi. No shaving mirror, poor bathroom lighting ...lots of hot water but a terrible shower in need of repair. The worst issue was thin loose rugs outside our room on the main passageway to the terrace. They would become disturbed and ruffled. My wife tripped over on the rug the evening of our arrival suffering a bloody nose and sprained wrist. This spoiled the first few days of our holiday.

The location was great, not far from the railway station and near to lots of restaurants and night life in the centre of Palermo. The lift up to our room on the 5th floor was quaint. The roof top terrace is amazing with what must be unsurpassed views from any Palermo hotel breakfast table. Breakfast was lovely with nice choice of cake and fruit... and that view! The bed was very comfy and the room was clean.

Stayed in May 2022

Shower

Terrace

Stayed in May 2022

Beautiful and well preserved interior, staff very thoughtful and friendly … plus. amazing view !

Stayed in April 2022

Breakfast was ok, but not excellent.

Amazing rooftop where you can have breakfast and chill out.

Stayed in February 2025

Our room was on the third floor and despite the double windows we heard the street noise like if there was no insonorization at all, and all night long. The bed was very old and dirty and the mattress concave.

The panoramic terrace

Stayed in January 2025

Nothing

The Ambasciatori exceed our expectations. The terrace was wonderful. Too bad that the weather didn't allow us to have breakfast outdoors. The staff were professional, kind and very helpful. There was a lot of noise in the corridors and street noise but that is expected given the location of the hotel on a busy street. We would definitely return.

Stayed in December 2024

Nothing

Location, amenities, staff

Stayed in November 2024

Wonderful roof restaurant with marvelos city view

Stayed in October 2024

That’s ok for one night no more

Stayed in August 2024

Room was uncomfortable. Bed mattress very old that my body would sink. AC was difficult to turn on and off due to being old. Bathroom was so small I had to literally shower with my forehead against the wall due to size of shower box. One could not sit straight in toilet seat either because it was too close to bidet (see photo attached).

Location was good, restaurant was good. Clean.

Stayed in October 2024

The noise was intolerable from about 7am - there was noise of a tour party (I suspect) leaving and also there was building work in the hotel - drilling, banging etc Also there is one tiny lift that at breakfast time was full of builders and hotel housekeeping staff

The people at the hotel were great, the front desk and breakfast team

Stayed in September 2024

It’s a very tired building with few renovations. The hallways remind me of an old YMCA.

It was centrally located. The staff was friendly and helpful. The bed was comfortable and the bathroom updated. Rooftop dining room was very nice.

Stayed in September 2024

None

Great location and lovely breakfast on the rooftop terrace - that was a highlight!

Stayed in September 2024

Staff very professional and helpful. Location great for access to everything, Room spacious and well cared for. Definitely would book this again

Stayed in September 2024

No problems.

Your front staff and those in the restaurant are outstanding representatives of your hotel- they are warm and caring. I love the mattresses

Stayed in September 2024

The location of the hotel is just perfect. The rooftop is one of the best ever seen! Having breakfast there in the morning or a drink in the evening gave us so much joy, we will definitely go back to this hotel when we visit Palermo again.

Stayed in August 2024

The front desk ask for your credit card info to be witten down on a paper as a "security" when you check in. Feels insecure. You only recieve 1 key card and you have to leave it in the front desk when you go out. Feels odd and complicated. There is a open restaurant/bar with a magnificent view but apperantly no special treatment for hotel guest. We asked for a drink by 20:30 but could be offered 22:00. Why don't you have a more casual bar for standing guests? I don't need a fancy table for a drink. The breakfast was nothing special. No good tea, no fresh juice and their yoghurt is served in a bowl. Not coming back.

The room was clean!

Stayed in July 2024