I had to point this out. The only slack was that I have trouble in contacting the staff. Twice! since it’s B&B, there’s no reception (which is understandable), yet i couldn’t reach out to any of the staff when i want to check in and pick my luggage. Both times I had to rely on the kindness of local neighbours who thankfully able to contact them. This is so inconvenient

The location

Stayed in December 2024

We booked 4 nights, when we arrived we were greated by 2 individuals who couldn't speak english and told we had to move to another location for 2 nights. They said, folliow us(via google translator) and tgen when we did, they couldnt find the new location, leaving us dragging our luggage from place to place. Eventually they found the alternate location but no one was there to receive us. Waited an hour on street until someone came to let us in. When finally settled, asked to just stay at new location the whole time, B&B Xenia said "no, you have to move back". When we returned we did not even receive the balcony room we paid for. Owner never communicated with us in person. There were multiple unhappy people moved to other locations during our stay as well. Communication was very poor. The owner was well aware that being Canadian, we would not have cell phone coverage while travelling, only once we were connected to wifi at our accomodation. We had contacted owner mutiple times before leaving Canada to confirm our reservation and explained this and were assured all was good, which was not the case. I would NOT recommend this location.

Breakfast was good.

Stayed in October 2024

We didn't get the room we reserved, without any explanation at the beginning. No information was provided on how it works there. The girl who receives guests could at least learn the basics of English and maybe try to at least smile sometimes. The first breakfast was only minimal leftovers, which is nothing compared to when we arrived first the next day. The worst of all was the noise, which always started at -+-6.30, when breakfast was being prepared. We didn't sleep at all, so we were happy to move on after 2 nights🙏

The accommodation was OK, clean, a little further from the center, but longer walks were nice🙂

Stayed in June 2024

The entrance to the B&B. Nobody was there, I called the phone number that was on our reservation . They told me that I have to wait at the front door until a person call me back. We waited at the front door for more than a half hour. Till that person call me and open the front door. I think that they have to explain the system of entrance beforehand.

The breakfast was excellent and the girl who was in charge of it was very nice and help us with the information we needed.

Stayed in June 2024

Sadly, a huge issue was the noise. From inside the building, from outside, late at night, early in the morning, during the day : music from the TV in the common room, loud talks in the corridor, slamming doors, construction work outside, machines in the street. It has just been impossible to have at least one night of correct sleep. Downtown Palermo may not be the best place if you are looking for a quiet night.

The location is perfect to visit Palermo. It is easy to walk directly to the main streets and it just takes a few minutes to join several interesting touristic places. It is also close from the train station. The staff is sympathetic. Breakfast is good and the B&B is clean.

Stayed in May 2024

internet upstairs not working. very loud in the night from the technical room.

Stayed in May 2024

Bad organisation and terribly loud in the mornings. We confirmed our arrival between 14.00 ans 15.00, check-in was from 15.00. We arrived at 14.45 and there was no one to open the door. We waited for 10 minutes, then I had to call the hostel number and the person guided is in poor English through the whole check-in on the phone. The call took 10 minutes and was not free for me and connection was bad. We sent a special request for a quiet room, further from the kitchen, as many reviews said that it was very loud next to the kitchen. They confirmed my request. Upon arrival we got a room just next to the kitchen and the person who helped us with check-in had no clue about our request. He offered another room in a different building for a surcharge, we were not OK with it. He also promised to ask the stuff not to be too loud - that did’t help. It was EXTREMELY loud in the mornings. I got practically no sleep after 5 at all. First the noise started outside in the street, at 7 the hostel stuff started preparing breakfast. They spoke very loudly, practically shouted with each other. And also played the music loudly. Our door and walls were not sound-proof at all, it felt like the whole breakfast preparation was happening in our room directly. The stuff at breakfast spoke no English.

Location is very central, the stuff at breakfast are friendly, breakfast was also good for a B&B

Stayed in May 2024

Communication was very poor. Slow response or even none. Room is practically located in the kitchen, where there is no insulation so you hear everything. The light stayed on all night in the hallway so the room was constantly lit during the night. At check out we were charged €3 per person per night, while on booking it is mentioned that the tourist tax is €2 per night. There was no discussion about this. Excuse that the boss would get angry if we only paid €2 per night and that booking just didn't adjust it, afterwards it turned out she was the boss.

The B&B was centrally located. Breakfast was plentiful. Early check-in was possible (arrived unexpectedly as messages were not responded to).

Stayed in February 2024

There was a bad smell in the bathroom (probably it came out from the toilet or the shower).

The bed was comfortable, the place located in the center. There was a fully equipped kitchen. The staff was very helpful and kind, especially Ramona 😊

Stayed in January 2024

This B&B… I don’t know where to start. We had to change the hotel for 1 night (saturday) because they had „hydraulic issues”, even though they sold rooms on booking.com for this day for the same price I payed for 3 nights. On the next day (during weekend) the mysterious problem was solved and as we arrived, we had to pay more tax than initially communicated - it should be 12€ for the whole stay and we had to pay 8€ for the first night in the other hotel and then 12€ after check-in in Xenia. The personal lied to us, that the tax is 3€ and not 2€ per night 🤯 We also saw the luggage from all the guests, who slept the day before in this B&B, despite the technical problems. No one speaks english here, the breakfast was terrible - with old smelly ham, 3 half-toasts and 2 croissants. You can’t sleep longer than til 7 o’clock because of the noise coming from the kitchen, which is in the immediate vincinity of the rooms. We don’t like to be fooled and we won’t recommend anyone to stay at this place.

Stayed in November 2023

The host charged us extra to check in after 8 pm on booking . But when we arrived at the property at 9.30 at night after a long flight he didn’t answer the phone. We were left outside wondering what to do. We had to call Booking.com in Australia and tell them of our situation. They contacted the host who then finally opened the door. He was rude to us and shouted instructions over the phone without even apologising. He never came to meet us.Bad bad experience.

It was close to the centre of Palermo and inexpensive

Stayed in September 2023

I do not recommend

Anything. Wifi did not work and also the hosts git confused with the key, so I were in trouble with other guests.

Stayed in July 2023

Breakfast only fair, a bit eclectic.

Location for tourist attractions.

Stayed in May 2023

Nosie

Stayed in January 2023

check in was a mess. no hot water in one shower. told that breakfast was at 8 but it was at 8:30 which was a problem due to our flight schedule.

clean and comfortable

Stayed in October 2022

Central Location.

Stayed in September 2022

The worst booking experience we ever had. We didn’t want to do the self checkin because we didn’t feel comfortable uploading our id and passport photos on an app or website, so we wanted to do the check in in person at the property. After the arranged arrival hour there was nobody waiting for us there and the lady on the phone asked me again to send us the id pictures or we don’t get in. I asked for someone to come over to check our IDs and when the owner arrived she insisted that if we want the room, she take pictures of our passport and id with her own phone. Her English is very poor and made communication hard. No picture, no key. When we got into the lobby, near the computer there were many copies of ids laying around for anyone to take. The owner lady is very loud and noisy, especially in the morning. Walls are thin. The room ceiling is very low and you can’t stay straight without hitting your head. The room is quite dark. The breakfast room has only one table for 4 people to share it.

The room was clean, breakfast was good and the guy serving us was very nice and he made us feel welcomed.

Stayed in August 2022

I told them I would be a late arrival and they agreed to hold my room but it was a festival day and they gave my room away.

They overbooked me but found another good hotel.

Stayed in May 2022

There are no comments available for this review

Stayed in April 2025

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Stayed in April 2025

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Stayed in February 2025

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Stayed in January 2025

There are no comments available for this review

Stayed in October 2024

There are no comments available for this review

Stayed in October 2024

There are no comments available for this review

Stayed in September 2024