the staff weren’t really nice when we first tried to check in

The room was great. It was clean & comfortable.

Stayed in September 2022

You can hear every noise in the hotel and the shower floor was scratched up

Stayed in September 2022

had delay with checkout early in the morning and taxi was not available to catch the train to Pisa International airport. it was stressful

the shuttle to and from the city is very convenient

Stayed in September 2022

N/A for me

Everything was great including the food and services..staff was very helpful..it's a bit far from the center but not to work about, they have a shuttle service available at a very reasonable price that drops/pick you up right from the center. 10/10

Stayed in September 2022

the location of the hotel is isolated although the name suggested otherwise. I didn’t like the room smell it smelled like cigarette a lot and not a hotel room smell I didn’t like the bathroom cleanliness, bathtub was not so clean even I found hair scattered and the sink also.

the staff were very friendly and helpful

Stayed in September 2022

Change pillows, better shower enclosure, add iron and iron table, different and better options for breakfast.

Very uncomfortable pillows. Bad disign of the shower/tub, when you have a shower all water leaks out. Ceiling with mold over the tub. No iron. breakfast limited and repeated every day. Some tile behind the bidet loose

Stayed in September 2022

the vents were very loud and the bed was so hard it was very uncomfortable.

the room was clean and the staff was friendly.

Stayed in September 2022

the bathtub was old and crusty.i think a change is need.

the bed was fine ,the room was very comfortable.

Stayed in September 2022

Our room was very clean. The receptionists were really nice. We had a problem about the alarm system in our first night and they could compensate it. Also, the breakfast was great. Thank you very much for their kind attitude.

Stayed in August 2022

The fire alarm that kept going off on the 12th August in the early hours. Shower facilities could do with updating. The tax you have to pay at the end of your stay. This should be included in the price you pay for your room. The hotel kept this quiet till the end.

I loved the size of the room and bed.

Stayed in August 2022

A bit far from tourist attractions but worth the stay and slight inconvenience

Lovely facility. Warm, welcoming and hepful staff. Convenient Shuttle. Early check-in

Stayed in August 2022

false fire alarm went off at night prompting everyone to evacuate. 2 out of 4 elevators weren't working and the other 2 seamed not to stop at our floor. We carried heavy luggage and using the escalators was not pleasant experience.

Stayed in August 2022

Very old should be renovated. The staff at the reception are not very friendly. The manager is very professional tho. Over all its not a bad place to stay

Price is good.

Stayed in July 2022

Helpful,and courteous staff. Good shuttle service and breakfast

Stayed in July 2022

its basically just a old smelly hotel with used interior. Just because you slap on it logo of Hilton it doenst mean you can compare it with any other European Hilton.

It was "fine"

Stayed in July 2022

The room was very nice, clean. Had interesting stuff like shower glass wall. Beds were comfortable. Shuttle to the city was really useful. But it kinda got downplayed by the parking fee. We went by shuttle to the city with the 10am shuttle for 1.5 euro per person. And came back with public transport. Route back from the center takes around 50 min with usually 2 bus/trams exchanged. Overall great.

Stayed in July 2022

Some water fell out of the shower, it did not close perfectly.

Rooms were very comfortable. Beds are very big, also the bathroom. Climatization correct. We had mosquitos one night because we opened the window, but they gived us antimosquitos and cleaned the room from them, very effective, mosquitos dissapeared. Parking is ok also. The shuttle to the city center very useful.

Stayed in July 2022

Swimming pool was closed

Stayed in July 2022

There should be a clear indication how to switch off the air conditioning system. The hotel is a bit far from the city centre, but there is a shuttle service provided by the hotel to and from the city centre (close to the main railway station). However, I'd rather suggest to use the local public transportation (bus+tram). Buy tickets the first time you go to town (automatic machines at tram stations). To the city centre: take bus 78 at a bus stop around 150 meters from the main hotel gate (on the right). Stop at "Foggini Talenti" bus stop, cross te road to "Federiga" tram stop to take the tram direction "Careggi-Ospedale" up to "Valfonda" or "Alamanni", which are located at the railway station in the city center. From the city centre to the hotel: take the tram at direction "Villa Costanza" at Valfonda or Alamanni (railway station at the city center) and stop at "Federiga" stop. Cross the road (on the right) and take bus 77 direction "La Casella". Stop at "La Casella" and you'll see the hotel just ahead. Don't forget to validate the tickets in the bus or tram (check also the right position to insert the ticket in the machine - it is indicated in the ticket) otherwise you may be fined 40 Euros. Many tourists buy tickets but forget to validate (stamp the data and hour).

The room size is great and the bathroom is also ample with shower and bathtub. The furniture and decoration are very nice and functional. Room service is OK. The air conditioning works too well for the Florence heat in this summer. Breakfast is excellent with great variety.

Stayed in July 2022

Quality/price ratio is very bad, nothing to do at the hotel, it's very far from the city, very boring to stay there and not worth the money.

The cleanness.

Stayed in July 2022

dinner is terrible. disappointed about the quality of the food.

fantastic breakfast

Stayed in July 2022

The check-in is awful

Stayed in July 2022

Large and clean rooms, friendly stuff

Stayed in May 2022

My new apartment was ready so I had to leave my reservation early. Before I could even notify the staff I was followed out by 2 security guards and 2 front staff workers. it was me and my 75 year old mother and we were treated like criminals!!! I even tried to speak to them and they told me it was policy. I will never stay here again and do not recommend.

the rooms were nice but I had a terrible experience with the staff.

Stayed in May 2022

when someone on staff asked me and my sister what our room number was at breakfast. me and my sister are black, and wondered if he asked all of the guests this dumb question or was it reserved for black people?

I loved how clean my room was and the variety of things that the hotel offered. the view from my floor was amazing as well as its proximity to public transportation.

Stayed in May 2022