via guelfa 59 primo e secondo piano, 50129 Florence, Italy
#371 of 380 hotels in Florence
Guests' ChoiceBased on 318 hotel reviews
6.8Cleanliness
7.0
Comfort
6.8
Location
8.9
Facilities
6.7
Staff
8.5
Value for money
7.1
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 10 October 2024
Marija
SloveniaNo lockers inside the room, unclean sanitary facilities, kitchen and tables, smoking on the enclosed unventilated terrace
Location
Stayed in October 2024
Reviewed: 29 September 2024
Alejandro
FranceVery noisy and no fan. Also the mattress was bad.
Stayed in September 2024
Reviewed: 24 September 2024
Jessica-ann
Canadawe were there in september, no AC needed so ventillation is done by open window. it was humide.
the room was small. a bed and a dresser. 1 big window. the shared toilets didnt full well. the showers we're ok. the kitchen only has a microwave. no gaz stove. there are dishes and cutlery. the location is great.
Stayed in September 2024
Reviewed: 24 September 2024
Esra
TurkeyThere was nothing that I did not like about.
The staff was so kind and helpful. The baggage storage option which was offered for free was also a great thing I like. It was clean. There was lockers which was also good.
Stayed in September 2024
Reviewed: 21 September 2024
Lakmal
FinlandI would like if the window curtains are much better than cheap thread type curtains, because of the next building light was disturbing.
Place is walking distance to the station and near by plenty of restaurants. Nice common area to enjoy your outside foods and utensils were there.
Stayed in September 2024
Reviewed: 30 August 2024
Yasin
TurkeyNoise
Location
Stayed in August 2024
Reviewed: 27 August 2024
Hong
VietnamNear the train station and every nice places around Florence. So convenient to walk around
Stayed in August 2024
Reviewed: 25 August 2024
Monika
LithuaniaWi-fi was kind of slow and sometimes didn’t work at all, but it wasn’t a big problem for me
Everything was nice! Guys working at the reception were super friendly, room was okay, shared facilities as well, AC worked perfectly and the hostel was cleaned every day! Also the location is perfect, all sightseeing objects are in walkable distance:)
Stayed in August 2024
Reviewed: 19 August 2024
Romain
FranceMaybe a bit noisy with doors cause it's an old building and the wifi signal is so-so but it's not the end of the world.
Pretty much all of it. Very clean, chill, well located, very kind staff...
Stayed in August 2024
Reviewed: 25 July 2024
Fatih
TurkeyThere is a strange smell in the room, the bed, pillows and sheets smell very bad. Even though the sheets are clean, the pillows and the bed are dirty. There is no air conditioning, it gets very oppressively hot. Dampness is felt.
just the location
Stayed in July 2024
Reviewed: 23 July 2024
Jonathan
CanadaVery Uncomfortable beds they probably bought the kids bunk beds to save money poor kitchen and common area
Location
Stayed in July 2024
Reviewed: 15 July 2024
Haydee
United StatesThe breakfast was to late, when I was not there. But you can survive. :). The staff very nice. I love to talk with them.
The staff very friendly very good communication. The room very near to the train terminal. clean, they security
Stayed in June 2024
Reviewed: 3 July 2024
Jermaine
Abkhazia, GeorgiaThere weren't spoons
the environment
Stayed in July 2024
Reviewed: 24 June 2024
Halyna
UkraineNo hairdryer((
Everything was very clean - bathroom, sheets, towels, floor. Soap and shower gel were provided. Quiet - we had separate room on the 2 floor. Free snacks at the morning - coffee, cookies, toasts with jam or nutella.
Stayed in June 2024
Reviewed: 10 June 2024
Julio
MexicoThe stay was not what was advertised, there was no breakfast, no mosquito net (place was infested), we couldn't turn on the air conditioner and close the windows because according to their policy it could only be turned on until mid-June (even if it was hot), the staff wasn't that friendly.
Great location, close to train station and you can easily walk everywhere.
Stayed in June 2024
Reviewed: 6 June 2024
Dion
AustraliaGreat location. Quiet area. Helpful and friendly staff.
Stayed in June 2024
Reviewed: 31 May 2024
Luigi
Italytt a posto
staff accoligente, molto gentile, consigliato al 150%
Stayed in May 2024
Reviewed: 25 May 2024
Sayuri
Brazilof the price, to what the accommodation offers
the receptionist was very friendly, he explained the accommodation to me very well. good location
Stayed in May 2024
Reviewed: 8 May 2024
Atėnė
LithuaniaNothing
I liked that it was in the city center, the rooms were clean and they put all the women together in one room.
Stayed in May 2024
Reviewed: 9 April 2024
Ata
GermanyI would say the staffs are friendly and helpful, I checked in around 3 am !! Which was great.
Stayed in April 2024
Reviewed: 2 April 2024
Simge
Italylocation was amazing!
Stayed in March 2024
Reviewed: 31 March 2024
Bruce
CanadaDescription of place is misleading. Kitchen has no cooktop. Garden is not a garden. It’s a time capsule from the sixties that appears to only be improved when something breaks.
Liked the people I met. Joan at the desk was doing his best and I appreciated that.
Stayed in March 2024
Reviewed: 18 March 2024
Rakesh
United KingdomNightmare experience. Terrible room, bed making weird noise with every movement, constant disturbance from outside, dirty bathroom. Couldn't sleep most of the night and eventually decided to check out.
We were only staying for one day
Stayed in March 2024
Reviewed: 20 February 2024
Danni
United StatesNeeded maintenance, front door was crooked and hard to close, kitchen and patio were dreary, place needed a good cleaning
Good location, good price, staff was friendly and very helpful
Stayed in February 2024
Reviewed: 13 January 2024
Maiqi
United StatesThere were bed bugs in the hostel which caused a horrible experience for me and my travel companion. We saw bugs crawling around on our bed and our suitcases, then some bites appeared on our bodies. We were travelling internationally the next day and this whole debacle made for a terrible flight. Upon returning home, I had to throw away some clothes and dry clean all the others. I am seeking financial compensation from the hostel but the owner has been unresponsive.
The staff was nice and the location was perfect in Florence. We did not eat breakfast at the hostel so there's not much to say about that...
Stayed in December 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content