The staff on arrival were great, the room was very nice and the breakfast was excellent. Well worth staying.

Stayed in March 2025

Change the opening hour of the pool . 10am is too late . Better to swim and then have breakfast .

Breakfast is the best !! Swimming pool is unique . Staff are very supportive.

Stayed in March 2025

Nothing

Very comfortable and cosy hotel, with beautiful views, friendly staff

Stayed in March 2025

My brother's room lost air-conditioning the first night but the hotel moved him

Breakfast was delicious and great views

Stayed in March 2025

We couldn't fault it!

Amazing accommodation, an hour from Cinque Terre and Genova. The view from our balcony was absolutely stunning.

Stayed in March 2025

Nothing

Beautiful building and surroundings with small but comfortable rooms offering great views. Staff attentive, gym excellent as was the breakfast.

Stayed in March 2025

We stayed here for two nights as the last stop on our honeymoon and were blow away upon arrival. We had high expectations given the online photos and location but were swept off our feet. We originally had booked a standard room but Giacomo and team upgraded us to their best room at no additional charge. The room was AMAZING. We never left the hotel, the experience was that luxurious. We will absolutely be back in the future!

Stayed in March 2025

All good!

The best location, amazing stuff, best food - literally in love with the place

Stayed in March 2025

Kind staff who offfered drinks at the Bar for my mum's 80s birthday

Stayed in February 2025

What I didn't like is the fact that I had any notification about the closing of the pool and spa area on the days of our stay. I didn't even get this notification from the reception at the time of check-in, but we were simply notified by the person who accompanied us to the room. If I book(2 rooms) in a 5* hotel in February with indoor pool, with a certain price, I expect to use it , especially during week days in the afternoon when there is not much to do in the area. If I had the information I would have made a different choice, especially for my daughter. This doesn't seem correct at all from the hotel. I didn't do it a big deal at the reception not to lower the mood of the group but honestly seems intolerable.

I really like the room, the terrace as well and the view from the terrace. Overall it was a fantastic hotel with a magnificent style.

Stayed in February 2025

The shower (over the bath) was a little puny.

We had a classic double room, which was beautiful, with a balcony overlooking Rapallo harbour. The bathroom was great, very spacious. The hotel itself is stunning, old-world glamour and luxury, with wonderful staff, particularly the barman. The food was superb, we loved everything about it and would definitely come here again. It was raining heavily so we didn't explore the grounds, which just means we'll have to go again and do it next time. Loved Tequila, the hotel cat, who was a real bonus!

Stayed in February 2025

Nothing

Everything. The staff were amazing. Food great. Facilities great.

Stayed in February 2025

a casual restaurant in addition to Lord Byron

Above all the prestigious building and decoration with extensive arts (painting, antique furniture), exceptional Location & comprehensive resort service (although swimming was limited), feeling at home and welcomed by valuable personnel especially Maria Beatrice at the reception

Stayed in January 2025

an unexpected upgrade by wonderful staff

Stayed in January 2025

Nothing to complain. Room a little bit small, but for this price no reason to complain.

Absolutely fantastic stop on our way to Spain. Our third stay in Rapallo and the best one. Beautiful sea view. Nice room with balcony. Extremely clean. Staff extraordinary. Johan especially. We heard the sea, the seagulls, the waves and the wind. Although you have the street below we haven’t realised it. It was far enough. Breakfast very good with amazing view. Dog friendly.

Stayed in January 2025

Amazing hotel, classic style, just the way I like it. Surroundings perfect, great view from the room over the sea and harbour. Excelsior has all the aminities for a high level stay.

Stayed in December 2024

My wife and I had a wonderful stay at the Excelsior Palace in Rapallo. From the moment we arrived, we were greeted with warmth and smiles. The service was excellent, our room was clean, and the view was breathtaking. The hotel is in a fantastic location; within just a few minutes, we found ourselves in the city centre, enjoying a lovely walk. There is plenty of outdoor and underground parking, which was one of the main reasons I chose this hotel. Everything else turned out to be a delightful bonus.

Stayed in October 2024

Dreamy stay! Amazing views and wonderful friendly staff Food was delicious with many options, we had some special requests and they were more than happy to do it! Definitely coming back!!!

Stayed in October 2024

spectacular view

Stayed in November 2024

Breakfast was not very good and not too many options

Location is good. Rooms are clean. Stuff is helpful

Stayed in November 2024

Marvelous

Stayed in October 2024

All looks great

Amazing location with car park available. Easy access and exit Close to Central of Portofino which About 20 mins by car

Stayed in October 2024

Some furniture needs reservation .

Location, Staff was very helpful

Stayed in October 2024

Drinks are a bit pricey in particular a very limited choice of wine by the glass and good wine by the bottle is quite expensive if drinking on your own

A beautiful hotel with wonderful vistas wonderful staff and fantastic facilities. The beach club is fantastic all be it without a beach but private access from your room to the club with heated pools, sun loungers, bar, snacks access to the sea etc. The food in the restaurant was excellent breakfast was excellent and we shall definitely be visiting again. Within easy reach of Portofino.

Stayed in October 2024