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  5. Reviews of Hotel Raffaello - Sure Hotel Collection by Best Western

Reviews of Hotel Raffaello - Sure Hotel Collection by Best Western 3 stars

Via Urbana 3, Rione Monti, 00184 Rome, Italy

#293 of 953 hotels in Rome

Guests' Choice

Review score

Based on 637 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    9.3

  • Facilities

    8.7

  • Staff

    9.4

  • Value for money

    8.6

  • Free WiFi

    8.6

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Showing 301 – 325

  • Reviewed: 1 June 2022

    10
    Friendly, helpful staff and clean, comfortable room.EXCEPTIONAL air conditioning during hot weather made our stay pleas
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 3 nights
    • Submitted via mobile

    not much space between toilet and bath tub.

    very clean and WORKING AC!!!

    Stayed in May 2022

  • Reviewed: 30 May 2022

    8.0
    Great location, staff and service.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 3 nights

    Air conditioning was a little difficult to get right for what we needed, but we figured it out.

    Very friendly staff, décor might be a bit dated to some but we really liked it. Great location and breakfast choice.

    Stayed in May 2022

  • Reviewed: 24 May 2022

    8.0
    Very Good Hotel
    • Leisure trip
    • Group
    • Standard King Room
    • Stayed 3 nights

    If you book a "twin" room for a single person - that does not exist in the hotel. The Staff was very friendly and made an accommodation for our group. We were happy as long as we had enough rooms and beds to go around. AC did not work well in all rooms we booked. Thankfully there was a window option but that could be too loud for some.

    Location is close-ish to the tourist sites. Our trip was mostly walking and it was a 30ish minute walk to most of the stuff we wanted to see. Staff was friendly and helpful! There is a little market next door which is nice for grabbing anything quickly. Beds were comfortable and the bathroom was decent. Good value!

    Stayed in May 2022

  • Reviewed: 23 May 2022

    10
    Romantic historic professional small hotel
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing it is perfect

    This hotel is charming and very professionally run. The rooms are gorgeous— we had a balcony on the5 th floor. We walked because we like the effects. But there is a lift. Breakfast is extensive and plentiful and coffee perfect. Romantic perfect place walking distance to train.

    Stayed in May 2022

  • Reviewed: 14 May 2022

    8.0
    Just what we expected for a comfortable 3* hotel in a handy location for Termini
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night

    Probably 15 minutes walk each time to the nearest tourist locations you will want to go to.

    Perfect location to walk from Termini station. Plenty of reasonably priced eating options nearby

    Stayed in May 2022

  • Reviewed: 12 May 2022

    8.0
    Small, quiet hotel very close to Termini
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 3 nights

    The shower cabin was the smallest and tightest I've ever encountered in the whole world!

    It was very quiet. Very good breakfast - especially Flavia was a sweetheart - she was very attentive and friendly.

    Stayed in May 2022

  • Reviewed: 10 May 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Fabolous breakfast, really friendly and helpfull staff

    Stayed in May 2022

  • Reviewed: 8 May 2022

    9.0
    Very nice hotel
    • Leisure trip
    • Family with young children
    • Comfort King Room
    • Stayed 4 nights
    • Submitted via mobile

    The shower very small, to small would have liked to have more tv channels

    Very nice location everything was clean and staff friendly, overall a nice stay, would come again

    Stayed in May 2022

  • Reviewed: 23 March 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 5 nights
    • Submitted via mobile

    The room was tiny to the extent that it difficult to manoeuvre getting getting in and out of bed. There was no side table just a nearby shelf. Unfortunately the rooftop bar was not open so there was nowhere to drink or socialise.

    Breakfast buffet was excellent. Location was good as major sights were within walking distance. Staff were excellent. Friendly and helpful.

    Stayed in March 2025

  • Reviewed: 20 March 2025

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 3 nights

    AC would not turn on. Had to sleep (or not sleep) with the windows open. couldnt sleep well due to temperature and noise from the street.

    Stayed in March 2025

  • Reviewed: 13 February 2025

    7.0
    Convenient location for train travel!
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was fine.

    Close to the train station and in a nice residential area. Spacious suite/apartment.

    Stayed in December 2024

  • Reviewed: 27 January 2025

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights

    the room was too small no place for sitting no table , the shower was installed wrong and at the contrary impossible to close the glass door so the water went everywhere on the floor

    Stayed in January 2025

  • Reviewed: 4 January 2025

    6.0
    Tiny room, quiet location
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    The room was very small, there was no space to move around if I opened my luggage. There was no safe in the room (just an old safe requiring a key).

    Good location, 10 minutes away from the main station, in a quiet street. The bed was comfortable

    Stayed in January 2025

  • Reviewed: 29 October 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights
    • Submitted via mobile

    The room was very dark and small. It was a family room with 2 very small windows

    The location was excellent. It was very clean and the beds were very comfortable

    Stayed in October 2024

  • Reviewed: 25 September 2024

    7.0
    We enjoyed the non cookie cutter feel of this hotel !
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    Location, authentic feel, the staff, the breakfast

    Stayed in August 2024

  • Reviewed: 6 September 2024

    6.0
    A nice place to explore Rome from.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 4 nights
    • Submitted via mobile

    There was a crisis caused by the weather. A torrential rainstorm caused some flooding of some rooms on the upper floor. The staff however dealt with it professionally and shifted any of us affected into other rooms

    The included breakfast was a great start to my day and the staff were friendly and helpful.

    Stayed in September 2024

  • Reviewed: 29 August 2024

    5.0
    There are better accommodations in Rome
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights

    The Hotel Raffaello was a bit out of the way when keeping in mind the monuments and sites of Rome. Prepare to walk to the Termini (train/bus station) Streets and sidewalks are uneven and cobbled so wheeled bags are difficult. The desk staff was distracted and not always the most pleasant -

    They do have a full breakfast on site and the roof top lounge was a plus.

    Stayed in August 2024

  • Reviewed: 8 August 2024

    5.0
    We had a good stay. Room was very small, breakfast ok but the coffee made us ill.
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 4 nights

    The "American coffee" made me violently ill my first full day in Rome which is unfortunate bc we only had four days in Rome. My suggestion if you know if you will be having Americans as your guest. Purchase a Keurig coffee that uses the pods of coffee. That way the coffee is "good" for Americans. Please use the correct type of creme for the coffee too. Go onto amazon and purchase the kuireg, coffee and cream. Wish the air conditioning was better. The hotel in milan we went to we asked for a fan and we got one which made all the difference. The room was extremely small. That was a dissappointment.

    Breakfast was good and very nice. The room was very clean and comfortable.

    Stayed in July 2024

  • Reviewed: 26 July 2024

    7.0
    Love location and general feel of the hotel. A larger room and access to the roof
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights

    The roof top bar which I understood to be a part of the hotel. I went there my first evening and didn’t want to order immediately. However, the Batman said I could not stay there without ordering. So I got up and left. Didn’t go back. Unacceptable for a hotel bar. ( barman said that the bar”was separate from the hotel” but when I asked the reception manager he said it was part of the hotel.) Mattress was a bit uneven…….

    Complimentary coffee bar.

    Stayed in July 2024

  • Reviewed: 13 July 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 4 nights
    • Submitted via mobile

    Unfortunately there was lots of renovations happening at the same time. Also there is 1 elevator that fits 4 people max and whenever we'd come back to the hotel (approx 1.30-2pm) to escape the heat, our beds still hadn't been made

    The location was good, close to the train station and walking distance to lots of attractions

    Stayed in June 2024

  • Reviewed: 22 June 2024

    7.0
    Italian restaurant/cafe suggested by front desk was great. Found a supermarket couple of doors away. Overall adequa
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 4 nights
    • Submitted via mobile

    Very small room, bed mattress uncomfortable, noise from adjoining room. Renovation in progress.

    Overall adequate. Staff service was good

    Stayed in May 2024

  • Reviewed: 14 June 2024

    7.0
    Pretty good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    Currently undergoing an upgrade, not a particular concern but limited access to stairways

    Convenient location not far from historic Rome and Rome Termani

    Stayed in June 2024

  • Reviewed: 12 June 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    Property under renovation but didn’t inconvenience too much.

    Good location with supermarket next door, walking distances to multiple food joints

    Stayed in June 2024

  • Reviewed: 31 May 2024

    7.0
    Nice hotel in good location with friendly staff
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Shower door let water go all over the floor, single small lift means long waits, stairs closed due to construction works.

    Good location and really nice staff

    Stayed in May 2024

  • Reviewed: 31 May 2024

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    The hotel is under construction and nothing worked including the elevator, airco, and hot water. There was always a line at the front desk for complaints. Workers started banging and using a jack hammer at 6 even on the weekend. Marble and sheetrock dust everywhere. Run from this property there are many others nearby that are a lot better value! Staff is clueless

    Location

    Stayed in May 2024

Showing 301 – 325

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