Nothing!

Location, parking, friendly and helpful staff, everything was above and beyond expectations.

Stayed in April 2025

History, location and staff.

Stayed in October 2024

Contact the hotel before driving into the city. DO NOT FOLLOW GOOGLE MAPS! They will send you a video on where to drive. You have to enter the city gates in a special area to make it easily to the hotel. I do not recommend having a large vehicle as the streets were made for horses and carts when it was built.

The Hotel was gorgeous. We booked the spa, massage, and sauna on our travel day (1st day) and it was wonderful after a long travel from USA. Everything was top notch here for a boutique hotel. Easily the best hotel to stay in Cortona. We stayed there for 2 nights. The staff was very helpful in giving us directions and recommendations in the city.

Stayed in September 2024

Location, any walk into town had to be followed by a return trip to the hotel up steep hills. Parking. Lots outside of town were full and only parking available was in the hotel's garage and that was an adventure by itself and made it prohibitive to take the car out for any day trips.

The Hotel was absolutely beautiful, breakfast was good, grounds were very nice, Staff in general were very pleasant and accommodating. Shout-out to Alice at the front desk and Giovanni who were both excellent and went above and beyond.

Stayed in September 2024

Up on the hill so a little hard to find

Beautiful facilities

Stayed in October 2024

Friendly staff

Stayed in October 2024

My husband and I loved our experience at this hotel. The staff were absolutely AMAZING. It is a smaller resort so if you like the feel of a bigger resort I do not recommend this one, but otherwise it was absolutely fantastic.

Stayed in October 2024

Nothing at all

Super friendly staff made a high quality stay a joy. Fantastic location and superb hotel and facilities.

Stayed in September 2024

Breakfast was amazing! Dinner was really good. Best tiramisu ever! The staff was attentive, the location is beautiful and very easy to access the center of town's restaurants and shops on foot. I also liked being able to park our car in the hotel garage.

Stayed in September 2024

Room was slightly small and there wasn’t much storage for our clothes, even though we were staying for 5 nights. Reception was very open to this feedback when we left though.

We loved everything about this hotel and want to return soon. From the moment we arrived we were made to feel valued and welcome. Staff are fantastic, pool area is lovely. Worth paying extra for the spa experience.

Stayed in July 2024

Access was difficult.

The view was amazing . The room was very spacious . The breakfast and dinner were amazing .

Stayed in September 2024

I knew it was on a hill when booking, but it might be an idea to offer a golf caddy up and down to the town. It’s a very tough hill walk. I also think they need larger signs to locate the hotel by car. It took us ages to find it. However reception went out of their way to help us in the end. I think coffee making facilities in the room would be nice. Water was put in the room both days.

Beautiful building, stunning decoration. Location was lovely with amazing views. They completely pampered you. The spa was gorgeous, very tastefully done in keeping with the building. We only stayed two nights but they changed all the bedding and towels the first morning, everything was so clean and all of the staff were so friendly.

Stayed in September 2024

Nothing…everything wonderful. Probably only thing was difficultly driving to the location,,, but once we found it and made the parking garage reservations it was great

Breakfast and location was outstanding. Staff was wonderful and more than helpful. Food and drink also outstanding. Will always recommend this place

Stayed in September 2024

Had to ask in the front desk to boost the ac on the second night since the lower temperature threshold appeared to be locked. Spa is not necessarily worth paying for the visit if you are not using their other services since the water in the pool is not really warm, and other than that you just have a sauna and a Turkish bath. Both front desk and spa staff were very friendly when issues were brought up.

Extremely helpful, polite, and friendly staff. They were always doing their best to make you feel comfortable and welcomed. Amazing breakfast! Very interesting remodeled historical building, well taken care of and clean. Pool outside was also really nice with a wonderful sunset view from the hilltop.

Stayed in August 2024

the staff gave us exceptional attention and service to make our stay very comfortable

Stayed in September 2024

It is a bit difficult to arrive, the streets are very narrow, but staff will give you all the support. If you plan to park at the hotel it can get a bit expensive (25 euros a night)

Everything! room is super confortable, breakfast amazing, we did the inside pool which was very relaxing and very close to the city center too

Stayed in August 2024

Nothing

The customer service, the attention to detail, the little treats every day, the pool, the day spa….everything

Stayed in August 2024

5+ star place!It was an amazing experience.

Stayed in August 2024

Nothing.

Total luxury a lovely place to stay. Cannot fault it.

Stayed in August 2024

Not enough drawer space in our room for a weeks stay.

The hotel was beyond our expectations and the staff were lovely.

Stayed in August 2024

The staff were really wonderful, warm without being over the top and the service was absolutely faultless.The breakfasts were great . The pool was very refreshing.

Stayed in August 2024

Great hotel with exceptional staff.

Stayed in July 2024

The staff was truly fantastic. Walter, Alice, the room maid, and all the breakfast crew just made our 6 days at Monestaro exceed our expectations.

Stayed in July 2024

A bit tricky to get there if you have a larger car

Attention to every details. Professional staff. The chef is outstanding. The pool area is paradise!

Stayed in July 2024