Nothing

New facilities

Stayed in September 2024

N/A

First time in Florence and this hotel was amazing. Only been opened for 1 month, all the staff made our stay perfecto! Vincent checked us in and gave us advice on places to see, including the street food market (Mercato Centrale) which is highly recommended! We loved the idea on how they are saving the planet, therefore opting for not getting room cleaned allowed for a free drink 😊. 20 minutes walk into the centre makes it an ideal location and approx the same from the train station too. You will not be disappointed by this hotel.

Stayed in September 2024

Niente - all Perfect

Great people and great interior

Stayed in August 2024

Wifi had a poor signal in my room

Friendly staff, welcome cocktails, great cost/quality ratio

Stayed in August 2024

The property was kind of loud in terms of doors slamming and noises throughout the night and our keys stopped working a couple times throughout our stay.

The staff and service were excellent! They were very kind and very helpful. We enjoyed our time at the hotel bar as well as during breakfast and when trying to figure out where to go.

Stayed in August 2024

You have to buy some toiletries and slippers from a vending machine which doesn't fit a 4-star hotel. I didn't see a mini fridge or drinks in the room. You have to use communal facilities if you want tea. Not enough lighting in the room, rather dim atmosphere, but cosy. I'm only mentioning these as a suggestion to improve. Unfortunately, there were some roadworks just outside the hotel, making it a bit difficult to get around with luggage, but only because it was August and Italians are on holiday too. That's only temporary and no fault of the hotel. We loved our stay.

Very clean, stylishly and luxuriously designed. Impressed and confused by the expensive Marshall guitar amplifier in the room as can't understand how many people would bring their guitars on a holiday and make noise in a quiet hotel. Recently found out that it's a pretty brand new hotel. Very nice and helpful staff. Quite contemporary with the technological incorporation of services. 10 min walk from the main tourist destinations. Would visit again and again.

Stayed in August 2024

Option for firmer pillows, which is a minor issue and breakfast could do with a hot option other than boiled egg.

Excellent room, huge wow room with perfect view. Bathroom was huge, bed very comfortable just needs firmer pillows. Great staff, very helpful.

Stayed in August 2024

Nice and cosy new hotel not too far from the city center. The staff was really friendly and helpful.

Stayed in August 2024

Very nice and well equipped room, a lot of attention to detail. Very clean, everything looks brand new. Super friendly stuff, unique bar offering good cocktails. Nice location 15 minutes from the city center.

Stayed in August 2024

Nothing!

Everything!! The layout is so cool. It was really inviting and the staff are incredible. The seating and meeting spaces downstairs are perfect. So unique, comfortable and created such a relaxing vibe. The staff really make this place. They are so relaxed and nothing is a problem to them. They are absolutely fantastic and the hotel matches that!

Stayed in August 2024

wonderful hotel and stay!

Stayed in August 2024

The stuff is amazing all of them tbe rooms are clean smells great service is amazing

Stayed in August 2024

Nothing I can thing of.

It was clean, people were friendly, you had everything you needed. Just great, the view was great, the location was also great.

Stayed in August 2024

I didn't like that the flies were white and you could see the rooms weren't hoovered properly. Slippers should have been provided for that.

I loved the location of this hotel. The staff were also lovely and helpful. The rooms were big!

Stayed in August 2024

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Amazing design of the rooms

Stayed in July 2024

I think it should have a boiler to allow making tea and coffee.

Stayed in April 2025

I stayed in one of the “lovely room” and I can was say it’s not suitable for longer stays. As there’s No fridge, water kettle or even enough storage space like drawers. The structure of the building is quite confusing, and “The Gallery” concept is very Hostel like which doesn’t fits in the philosophy of Ruby hotel of lean luxury. If you’re looking for a very central stay.., this’s not your place to go.

The room is modern and furniture is new, but the highlight of the stay is the room service and the amazing work they do everyday by cleaning and tidying up the rooms.

Stayed in March 2025

I visited Florence in winter, and unfortunately, the heating in the hotel was very poor. Despite changing rooms multiple times, the issue remained unresolved. Additionally, although the hotel is rated four stars, it does not provide most amenities for free even slippers require an additional payment.

The hotel’s location was excellent, making it easy to explore the area. The breakfast was delicious, offering a great variety of options.

Stayed in November 2024

Definitely not a 4-star hotel. They have extras like bluetooth Marshall radio but not offering the basics such as free welcome bottle of water or slippers/detal kits etc. you have to buy everything at extra cost from the vending machines.

Very friendly staff, modern hotel, comfy bed and quiet rooms

Stayed in December 2024

My room was full of mosquitoes. I found it to be a serious problem as they were everywhere as if nobody has taken care of the problem for a while. Moreover, the AC was on all night long doing terrible noises. Even when switched off it had a continuous clanky metallic noise. Definitely not worth the value as rooms were quite expensive from the get go. Toilet was inserted in the room on a weird way, a glass box with a curtain as if I was inside an RV, probably due to the small space within the building.

Fancy designer hotel well located in Florence. I loved the innovative display of the rooms with some creative touches imitating a rockstar place. Staff was friendly and supportive, also the main lobby was nice.

Stayed in September 2024

Heating and temperature control did not work properly. Tested 3 different rooms without full heat. No phone in room to contact staff. Had to walk downstairs to get assistance. Check in process very lengthy.

Stayed in November 2024

There is an impression that the hotel is made not for people, certainly not for tourists but as means of self-expression of some designer or owner or somebody else. You won't find a fridge in the room, though there is an amplifier and sound box Marshall to switch on electric guitar. No wardrobes. Door to toilet is located just opposite to bed. Glass walls in shower (luckily, they had made curtains outside). Strange light control in the room etc. They don't accept cash - the same trend to show off as in design. Check-in time was 15-00. We arrived about 13, and my wife felt not good. But they made us wait until check-in time under the pretext that our room was not cleaned, though they could find another room - hotel was not full. There was constant noise in the room as if from conditioner. But it didn't work. We tried to switch it on for heating - it was cold in the room. I wouldn't recommend to stay here.

New facilities, good soundproofing

Stayed in October 2024

It’s pretty far from the olde town.

Room was clean and bed was comfy. It was nice to have the 24 hr lobby.

Stayed in October 2024

Not what you expect from what you pay or from a 4 stars hotel: - No room service - No mini fridge in the room - No telephone - Not even water when we arrived - Fully surrounded by road construction which limited accessibility so much, going out or in was a hassle since you have to make a long walk around these road works - We needed to check out early for emergency and one of their staff gave wrong information that we can definitely check out early and get a full refund, and after amending our train tickets and many international calls with Booking.comu to confirm the early checkout, the hotel refused to refund us in contradiction with the staff information. Total waste of time, effort and money.

Nice interior Room size Modern room Location is 2 KM walking from the historic center

Stayed in October 2024