The facilities were not of a 5 star hotel standard I’d expect sun beds and umbrellas to be free of charge on the beach but instead guests had to pay for them The pools were dated and not well kept. Guests are not allowed to use the pools after 7 pm which I found unfair considering the heat The quality of the breakfast again not of a 5 star standard

The location right on the beach Paguro Beach restaurant is nice and serving good food. Had a nice atmosphere at night time too. Staff there were really nice and extremely hard working (some of them were there from morning to late night)

Stayed in August 2023

Breakfast was so bad

I can’t say that I like anything . It was clean at the end … after we have to change the room because of insects

Stayed in August 2023

Reception staff in the evening Hotel not 5 star, 3/4 star yes Bathroom needed clean

Beach bar / restaurant Check in reception staff

Stayed in August 2023

Some reception staff generally blunt, unhelpful and rude. Poor customer service for a so called 5* hotel. It is definitely not a 5* hotel by UK standards. Arrived at hotel to find 5 staff behind front desk- 2 were dealing with a customer- the other 3 totally ignored us and continued with their work and conversations- this was a common occurrence throughout the week, almost as if we were actually invisible and an inconvenience. I don't think I have encountered such poor and downright rude customer service at any other hotel in the world. Only 2 of the reception staff warranted a position at the front desk- they could smile and be helpful! Air con not able to be lower than 22°- I queried politely at reception and received a blunt response- no smiles given out by this one particular member of staff! Our room was at the front of the hotel- noisy main road all day and all night- even more so following beach parties at the hotel when people would fill out onto the street singing and dancing. Not quite the tranquil Tuscan coast I had hoped for. Not much sleep for me with noise, warmth and limp pillows!

Rooftop terrace quiet and relaxing. Main areas spacious and clean. Bar staff and cleaners always friendly and helpful. A couple of decent restaurants to go to over the road with a warm and friendly atmosphere.

Stayed in August 2023

The breakfast is vey poor, not up to standards of a 5 star hotel. (Cold dishes only , even the ones what are supposed to be hot). Constant lack of cutlery or some others supplies. Dinners are not worth 35 Eur per person. The quality is not really up to the price. Wi-Fi connection is very very poor (and cellular coverage in the hotel area is somehow very bad or does not even exist!) Overall the location is quite dead. There are not many restaurants around, nor there are any other facilities available. We book it counting on the hotel and it honestly did not live up to the expectations. The staff is not great , for example we asked for an iron and ironing board to be provided and never received it even though they said they would do it.

The beach , and the pool (although the staff is clueless about what is happening on the beach and the seating is very complex)

Stayed in August 2023

Several aspects were severely under par: - friendliness of staff is very rare, primarily you are met with dissonance or they try to get rid of you with a minimal answer. - the "gym" is a single room which smells like cigarette smoke, has only 2 treadmills and a bike, and nothing else. Furthermore the windows do not open and the airconditioning is not active. - you are expected to make reservations for dinner on site, and you will be turned away even if there are a large number of visible open tables. - breakfast is a basic buffet, anything more (e.g, omelette) requires additional payment. All in all, not worthy of 5 stars.

Rooms are decent, and kept clean.

Stayed in August 2023

Everything else. A five star category here is unbelievable, we have been to better 2 and 3 stars, no contest. The name «charme » must mean they have a sick sense of humor as the whole place could not look more like a hospital or dentist office at best with it’s cheap all white walls and furniture. We had two rooms, both were as bare as could be. Beds and a tablet that would serve as a small desk I guess. No bedside table, no wall decorations, the room is so cheap and empty it’s depressing. Even more so was the breakfast, the cheapest options you could find for everything. We didn’t dare touch the scrambled eggs, they looked so brown and sickly. When we asked for a hot chocolate, it was so bitter we had to ask why. They said they no longer had the usual cocoa so they put whole 100% bitter cocoa in it. It also tasted like water not milk. The rest is subpar (cheap supermarket ham and salmon) except for maybe the fruits which were ok. Anyway when we checked out they asked us for 160 euros, on a simple piece of paper with no explanation; when we asked they struggled to provide an answer. They had billed us for a fresh orange juice at breakfast for instance which we never took (and why would you bill orange juice at breakfast but anyway) and over a 100 euros which they could never explain and had to take out. Safe to say we will not be back.

The pool, the private beach and the restaurant by the beach. The kids enjoyed it, there are chairs etc and some kind of kids playground as well.

Stayed in August 2023

It is not what I expected booking this hotel. I was hope to have good service and five stars standard. We had quite big room but with mold smell. The room was really poor cleaning. We didn't have our sheets changed once during our stay. You have to pay additional for basic things like pancakes on breakfast. There is only one key to room and you can't have another. The rooms are not soundproof what was mentioned in the offer, you can perfectly hear what your neighbours do, especially in the bathroom. Stuff in reception desk is nonchalant. Generally atmosphere was unpleasant.

Hotel is situated in nice area, near to beach and restaurants. It is close to Piza. It has two well maintained pools. The reception desk and surroundings is designed in attractive way.

Stayed in August 2023

Mold in bathroom, what looked like makeup smeared all over the walls of the room. Very expensive to eat there.

Good facilities like the pool and access to beach

Stayed in August 2023

The Ac was not working ,it was hot

The beach

Stayed in August 2023

Only one room key. This was inconvenient. Quadruple room was all beds in one room.

Clean. Beach access.

Stayed in August 2023

Everything was fine!

The staff was really helpful and friendly. We have got a "welcome fruit salat", and beach umbrella voucher for two days. The breakfast was regular hotel food, you can choose from lots of items. There are two pools: one for families and playing, and the roof pool for relaxing without children. These are really good and clean.

Stayed in July 2023

1st room allocated and towels were smelly, later sorted, great thanks

Upper pool.

Stayed in July 2023

It wasn’t a 5 star hotel as presented , pools sun beds etc reflect that an was Quite expensive since for what it was , not really in the eagle of a 5 star luxury hotel

It was very clean and staff were really friendly

Stayed in July 2023

The room we got was not what we paid for. No furniture except the beds. Not cleaned. The terrace was opposite the pathway to the pool with no private part, useless. The bathroom was leaking water so always wet. But the worst part is the staff in the reception, so arrogant and useless. Will not ever go back to this hotel because of them. In total nowhere near 5-stars…

The location is very good, the staff in the restaurant on the top floor are 5-star. The staff by the pool are really nice. The facilities are good, but not top. The beach club connected to the hotel is good, but go to the beach club Bagni Vittorio Emanuele instead, much better.

Stayed in July 2023

No minibar, noisy a/c with no control of temp, no TV channels in any language, WiFi kept dropping off, shower drain blocked...

All members of staff and the top floor restaurant for dinner.

Stayed in July 2023

Person at the reception not really friendly. Rooms very clinical, without any decoration (picture on the wall). At the rooftop pool: Chips on the floor. Nobody took care of taking away the towels from the used lounge chairs. Gym: Wifi not available, TVs without remote control and couldn’t be turned on therefore. No weights available.

Rooms were clean.

Stayed in July 2023

Breakfast -OK Swimming pool - OK

Stayed in July 2023

Beautiful property with a exceptional staff, very friendly and helpful

Stayed in July 2023

Crazy early checkout - had to negotiate to get 10:30 (before breakfast finished!!). Very late checkin. Terrible for one night. Pool closes at 7. So when are you supposed to do anything?

Location was good and beach is nice. Very form over function hotel.

Stayed in July 2023

Nothing

Everything! Our stay at TCR was exceptionally positive. The facility was brand new and comfortable. Huge thanks to Blanca for being extremely kind and professional, to her manager for accepting to extend our stay at a discounted rate, and to Asanka in the breakfast lounge for being lovely and available all the time. We’ll definitely be visiting this place again in the future

Stayed in July 2023

We booked last minute without spending that long doing any research. We booked purely based on the location and pictures. Honestly the pictures dont do it justice. This place is simply perfect and we dont often tend to want to go back to anywhere we have been before but have added the Charme to our very small list of places we will be returning too.

Stayed in July 2023

the showroom was full of mold very dangerous with people who suffered from lung problems including my self

lovely building staff not nice

Stayed in July 2023

The only minor detail, the shower was flowing from all sides. Irrelevant.

Lovely hotel. We had a nice spacious room with 4 equal beds. Two swimming pools and nice access to the sea with a private beach. Convenient parking. Fantastic breakfast. Everything at an excellent level.

Stayed in July 2023

The location

Stayed in June 2023